if I could give them negative stars I would. I've been DoorDash for many months now, and have never had such a rude encounter with staff. I was standing 5 feet away from the employee, and she refused to look up from what she was doing, finally whenshe acknowledged me and I told her what I was there for she said "if there's an order, it would be at the end of the counter" and it was not. now, it has happened before that someone has randomly just come in and picked up an order. Mind you, not at stores that pay attention to what's going on, so this is not super common anymore. Then she goes into the computer along with, I'm guessing her manager, they're both looking at the computer and are both surprised to see tha...." Oh there is an order. I didn't see an order come up!" She said out loud. Then she printed out the receipt, walks around with it, and changes her story,and says "oh I already made that someone must've picked it up." Well, the person had not received their order, I was the only one able to pick it up, they had not gotten a refund, and Subway refused to make the order. What's crazy is that they were both surprised about the order, did not realize they had an order, and then changed their story about "oh someone must've picked it up" instead of just making the order and handing it to me so this person could get their food. I drove 20 minutes from Harrisonburg to Bridgewater to pick this food up and now it's negatively affected me and the person who ordered the food. Terrible customer service and rude employees. read more
