Matt has been most helpful at working with me by giving me a discount on what he perceives as a…read morecustomer error. I paid the bill but with the discount of a hundred dollars 377 dollars I paid to cover the charges still pains me .the invoice reflects o propane delivered. the handwritten amount on top of my receipt is fraud. in the same handwriting it says mailed. the technician does not mail out bills. I kept my word by paying the bill to keep off any adverse collections on my credit report. the fact remains that I was disregarded as being a disposable customer after seven years of loyalty. technicians came took my propane regulator rendering my tank useless. the tank I have I own . lease fees were charged and paid for for six of seven years. $67 a year for a regulator. which was the main reason I started service with mountain propane. very disappointed with the business model. I would not recommend getting involved with the manager Patrick he is out of his mind. time to be put out to pasture Patrick. I do prefer to leave positive feedback. Matt was most helpful in trying to resolve our differences I know he is only going by what Patrick insists is true. To this day small claims court is my resolution. Mountain propane has left me bitterly out of money for service not rendered. The first red flag should have been the amount said delivered was 114.6 gallons in my 115 gallon tank. Which is impossible to do. 90 gallons is maximum capacity if I was empty which I was not. Have better communications with technicians ,don't allow written amounts on invoices from management and faith in customers and you might be able make it in this small town.

I unexpectedly found my tank empty as a winter storm was approaching- after investigating I found a…read morevent under the house disconnected which means I heated the outside long enough to go through my entire tank - a quick call late in the afternoon and a test, and a refill was complete in 30 minutes - I expected days- benefits of a small town small business -super happy custome

I was coordinating the bands for the Towne clock stage for the 50th anniversary of LGBTQ pride in…read moreSanta Cruz and due to cables running out into the street and across the sidewalk. I realize we need to protect the cables but mostly we need to make sure that people in wheelchairs can get by. These were perfect for the job. I sent an email to the team and Tony got back to me pretty quickly thereafter. He actually ordered these new because they didn't have any in stock which I thought was very thoughtful because they could've just said sorry can't help. on all, very great experience and my gosh now I know where to rent me a backhoe !!

The staff at this location were very helpful and friendly. They set us up with exactly the required…read moretool -- a heavy-duty drill and concrete drill bit. We were impressed by the streamlined order and receipt system. Our security deposit hold was promptly deleted upon the equipment return. Looking forward to renting again for future projects.

B&B caries a good range of inventory for a small shop. They've Always had what I need for my small…read morepower equipment. I had some warranty repair successfully taken care of on my battery powered Makita chainsaw. At first glance someone working there tried to pull out of the job by trying to say I didn't have paperwork for warranty when I clearly did right in front of him. In the end everything went well and my Makita chainsaw is working very well.

Whenever I need help with any of my motorized tools, B&B gets the job done with a smile and a great…read moreprice. What a relief, because I sure as heck cannot take apart my weed whacker or blower, clean, and fix it, but they can. Thanks B&B!

Seth was very knowledgeable & was able to answer all my questions. He did a great job explaining…read morethe process to move in and out. Fantastic experience.

I have been using Extra Space Storage for about 4 months now and Brittany, the manager in charge of…read moretheir facility, is super friendly and helpful. It was a very easy process to get the exact square footage that I needed and they helped me figure that out by the type of equipment and furniture that I was was going to put into storage. They also provided me with the amount of insurance that I wanted. Their indoor storage units are temperature controlled with easy access so that you can drive up to their elevators and use their big carts for loading and unloading heavy items. I highly recommend Extra Space Storage on 135 Dubois Street in Santa Cruz. They also are at various locations, too.

Brought my salmon trolling gurdies in to have them "refurbished", told them I won't need them back…read morefor 6 weeks. I had some switches at my house I brought in so they would not have to order them online. $750 to fix one of the Gerties. The other one was never even touched. The offered me $140 back missed a day of fishing and now I have to go somewhere else to get get it fixed.

I brought my old fan in to John's because it quit working on the hottest day of the year and it is…read morethe primary cooling source in my house. They were super nice and said they would have a look and see what they could do. Sure enough, within a couple of days I get a call and my fan is up and running well! I've had this old fan for over 30 years and it moves a lot of air. It's a well made fan...made in USA, and made to last with care and maintenance. These guys were able to get my fan running like a top again and for less than it would cost to get a new, less well made fan produced overseas. I love supporting a local, old school Santa Cruz business like John's and would happily go back for any electric motor needs, or even questions about motors. These are the kind of guys who would happily talk shop with you!

Diana was the absolute best to work with, myself and my boyfriend Andrew. She went above and beyond…read morewith every interaction and we could not have asked for more. I had never used a storage facility before, so this was unexpected and made us feel so comfortable keeping treasured items and heirlooms here. Thank you, Diana!

Careen helped us complete assignment our storage unit reservation and was very helpful, kind, and…read moreoverall friendly. She gave us all the information we needed and also gave good tips for moving our stuff. Amazing 5 star service from Careen!

I have parked one or two motorhomes with them for several years and the two locations in Scotts…read morevalley are paved, clean, fenced and very secure. The location in Soquel is a little hard to get into and not paved but it is closer to my home so I have also stayed there. Juneen has been delightful to deal with all these years. Any of these lots are great places to store your motorhome or other RV.

Great place to store large vehicles or what not. Good prices. Good location and secure.. Junneen…read morevery responsive with anything you need or questions you may have. Kathy S. Scotts Valley

love taking my Truck to this place. Very friendly and great service ! A great value for services…read more Thank TFR !

I have been a customer since moving here from Colorado. I highly recommend them for all types of…read moreauto service. They are a repair shop, not just a replacement shop as many large auto shops are. Dave is the owner and highly respected for his knowledge and honesty. If you take your auto here, the job will be done correctly and guaranteed. I give it 5+ stars. John B.