Horrible, dysfunctional, incompetent.
Without warning at 5 p.m. on a Thursday in mid-December, they took away our apartment-heating propane tanks. It's 6 degrees outside.
For three months since we bought this property, we told Suburban Propane 1) we no longer want their service and 2) we want a heads up before they take the tanks. And yet, they kept coming to refill the tanks, even though we had no contract. When we told them to stop, they came without warning to try to pick up the tanks. Then they came back to refill the tanks, and we again told them to stop. Then we got a bill for services we never requested. When we called to resolve the mess, they were very confused and promised to call us back. Then we heard nothing back.
After two more weeks of hearing nothing, this afternoon I called to ask what was happening. This apparently put us back on Suburban's radar. Within hours they were at our house hauling away the tanks, no prior warning. Now we've shut off our water in case the pipes freeze.
I'm filing a complaint with the state division of Consumer Protection. read more