These people will go out of their way to make sure you and your family are safe. Our heat went out…read moreduring a series of winter snow storms and they really went the extra mile to get us gas even when none of their delivery trucks could get up our icy road and driveway.

I have used Aero Energy over many years, and they have been reliable and prompt. There was a…read moreslight gas smell from my Propane Tank. I called Aero Energy and they immediately sent someone out and they fixed the problem quickly. They also, adjusted the system and explained the process. I highly recommend.

When we were not even able to get through to our propane delivery company emergency (suburban),…read moreTaylor Gas was straightforward with an immediate response,set us up for a same-day emergency delivery, Leah Rea was on the Sunday went above and beyond to get us the help we needed!

My service was wonderful. Technician very professional and friendly. The fireplace looked wonderful…read moreafter its yearly maintenance. I recommend the Gold plan it is worth the money to me.

Came home dead of winter from a 4 hour visit to urgent care and was out of oil . House was chilly…read moreand my 7 year old was extremely sick. I put in a call to the 888 number explaining I was switched to automatic delivery but was told I was will call . JESS B. was the representative who assisted me and a LIFE SAVER ! Not only was she compassionate, she was extremely educated on her profession and explained everything perfectly on how to handle it. SMO had brought 10 gallons to pull me through and it only took a few hours for them to arrive ! I was a wreck and She was able to get my tank filled by delivery team in 2 business days and I am eternally grateful for it ! I'm staying with SMO because of her and her Amazing Customer service skills ! Please keep her and never let her go SMO. She truly deserves a raise in my personal opinion and saved you from losing a client . The other ladies were not near as helpful or acknowledging on services, delivery and everything in between. Thanks JESS B. I truly appreciate you !

We were loyal clients for several years. This was before the Griffith acquisition. After that…read morehappened, we have been nothing but miserable dealing with them. It truly is a left hand right hand issue. We have cancelled our service multiple times and they still send a bill to renew. I ended up paying them $100 even though they said in November that everything was fine NOT to pay. Just save yourself the hassle and do not sign up. Note to ones self....they are also $1.50 more per gallon versus Murphy Oil. Just think on a 250 tank fill that is $375 more. I rarely post negative reviews.....but this one had to be done.

Jim's is a quintessential neighborhood hardware store. Its staff are friendly, kind, and…read moreknowledgeable. When I am trying a new project I can always ask them for their advice and it's sound and well-informed and well-reasoned. They have lots of different kinds of items. They put out free treats f kids and adults alike. I always look forward to visiting and seeing the same, familiar faces. it feels good to support a local mom and pop shop when there are other alternatives. I love going to Jim's.

I rented 50 chairs and 8 tables for a wedding dinner. After they did not show up at the time they…read moresaid, I called and had to REMIND them that they were to deliver the rental items. They had forgotten! Once the rental items were delivered, they were filthy dirty with dry mud. The chairs were awful and disgusting. I had to wipe them off and it didn't do much. The rental items clearly needed a power wash but I was short on time as they were late delivering. The other issue I had was the chairs didn't all match. They are the same color and brand but are not the same style. I felt that I deserved some compensation and was only refunded my delivery fee. What a joke. I am so disappointed in Jim's and they have lost my business.

No stars. Years ago, the business was very reputable but in recent years service and honest has…read moredeclined significantly. Recently, SMO billed me over $400 for a service (full hvac tune up) not requested nor performed. The technician and I signed a receipt stating his diagnosis and actual service performed which rounded out to $200. I asked the technician about making payment after the service and he stated that SMO would reach out to me about payment. Upon receiving the email. I contacted SMO concerned about the amount be because it was not the same as on the receipt I received 11/10/25. That's when I charged for a tune up. I requested to speak with a manage. In speaking with Devon, a customer care manage, he informed the amount stands until I prove it wasn't performed. I suggest you think twice before dealing with SMO because signed documentation means nothing to them, and you will find yourself having to go the legal route to remedy being scammed.

I can't say enough good things about this place. Their staff was extremely helpful, knowledgeable…read moreand gave my husband and I money-saving advice. We moved in umive boxes and it was flawless. Thank you Mike, Richard and Ray!