Suburban Propane's customer service is extremely poor. Despite being on automatic delivery, I have had to regularly remind them when my tank hits 5% that maybe they need to come out and make a delivery. On top of that, they let me run out of fuel in the dead of winter AFTER I warned them I was low... and then they had the nerve to say they couldn't make an emergency delivery that day because they had so many other customers who were very low. Hmm, I would say that means they don't have a handle on how to run their business. read more