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    Suburban Propane

    1.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Suburban Propane

    Propane

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    5 months ago

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    D & D Gas

    D & D Gas

    (2 reviews)

    Greater Arlington

    This company is a JOKE! Go with any other company in Jax for your gas service. They have no showed…read moreto every single appointment. I have only been with D&D for 6 months. They charged me $300 just to get the new house switched to my name (fee to switch name and fee for a safety visit). They have NO SHOWED to every single appointment and cannot provide an explanation. Regretting going with this service and will be switching.

    I use them for my whole house generator and pool heater systems. When I had the initial…read moreinstallation for my generator, I asked the generator folks "what are the best propane companies they knew of." I have neighbors that have propane appliances and have seen propane companies in the neighborhood. After checking with my neighbors and the generator installation company, I decided to go with D&D. I had one thought on the type of tanks I wanted, but after discussions with the D&D folks, I went with their recommendation and have not been sorry. A few years after the generator installation, I installed a pool and had D&D provide a hook up to the tanks for the pool heater. Because of the pool install I had to have them disconnect and reconnect to propane supply lines. Their installation & maintenance team is very competent, and the office has been very pleasant to work with by answering all my questions. I have been with D&D for over 5 years and have not had any issues. I totally recommend them and would give them 4.5 stars. - Gene W; San Pablo North

    Suburban Propane

    Suburban Propane

    (10 reviews)

    l have had Suburban propane for 13 years. This year l wish l could remove the tank, the propane and…read moregenerator and Suburban propane.I had a massive leak in the spring, emptied the tank which was 60% full .it was the bonnet valve on their rented equipment. they replaced the valve and would only replace the fuel if l payed half price. the cost 430.00 also the tech changed out a 179.00 part on something that wasn't broken, without asking me. add that together ! anyway 1/29/26 ,nightmare again, my whole house smells weird, while my generator was running ,priming itself ( every Wednesday for 12 minutes) my house was inhaling fumes ! 7 little dogs and me. it's was strong n metallic ! l opened windows,turned off everything n ran the dogs outside.l really take care of this generator too.my late husband said too,it's an asset to the house, every 6 months a tech comes out,checks everything,including amount of propane ,oil,battery etc is recorded. this time ,l called Suburban, they told me to shut it( the tank)down/off l told them l was afraid of it and could someone come out. they did,shut everything off and showed me how to do it also. then my own generator guy sent out his grandson to double check. well l Just got a bill from suburban for 154.00 . l know l asked about a fee and the driver told me no and showed me the invoice on his phone. 00.00 no cost mentioned ! lol. you have to watch this company,they will take advantage. Years ago the office and the fuel truck had different prices. ya never knew what they were gonna charge.plus lately it's always been a fight. oh and when l had the massive leak, l was told to go to a hotel and don't light any matches. geez,send someone out l thought l was gonna blow up my neighborhood. l don't feel safe with this company. if you are starting fresh with a new generator,read the reviews for this company, not very good. The ladies in the office are nice. that all the good l can muster up.

    I got a $500 gas delivery and when I walked by the tank I smelled gas and checked the meter and…read moremost of the propane had leaked out of the tank--I immediately called Suburban Propane. They dispatched a second technician who came out and checked my tank for leaks and determined that the first technician had left a valve open. He closed the valve but said I'd have to talk to the office about getting the gas replaced. I called their office and they said my lawn service must have opened the valve--! I don't have a lawn service and nobody but their technician touched the tank (which has a cap with a lock) prior to me discovering the leak. I live alone with my six year old son and neither of us touched it and nobody else was on our property. Now the managers are refusing to take my calls and won't call me back. I'm out $500 and I'm going to run out of gas sooner rather than later and on top of it I found out they charged me $7.09 per gallon when the going rate in my area is $4.46. Take your business elsewhere.

    Suburban Propane - propane - Updated May 2026

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