I have been using this service for the past 4 years. I've had zero complaints. Yesterday on…read more08/21/2026 at 2:00 PM on Goulds Way, I've had one of the worst experiences with this company. I had to leave for work while he was filling next door, and since my driveway is narrow, I was blocked in. I politely asked the man to please move his truck so I can back out. He immediately started shouting slurs at me and told me to wait. I was shocked, and sat there in my car baffled by the treatment. After he slammed his fist onto the truck and shouted, "happy now?" As he got into his truck and edged it closer so it wasn't blocking the driveway. I immediately called customer service and cancelled any service in the future with Midway, and my neighbors who heard the incident across the street will be doing the same thing. If I see this company on my driveway again, I will be contacting law enforcement and filing a restraining order.

I had just gotten home from the hospital & called to make sure I had enough oil. My driver went…read moreabove & beyond to make sure my tank was full. With winter being as it's been, never so scared to be cold with an empty tank. I know Midway has me covered. Switched to Midway from another company who can not compare customer service wise. So glad I made the decision to change.

I'm very happy with their oil service. However I am very unhappy with their furnace service. I had…read moresomeone come out because my furnace Wes making a racket. guy comes in says there is nothing wrong with your furnace it's the batteries in your thermostat. changed the batteries adjusted the flame and he left. O e week later I have key come. ThDre is a while I. my heat extender so they red tag it. thankfully I was able to get someone to replace my furnace within two days. I emailed haffners and never heard back. I will never use their furnace service again

We switched an oil account to Haffner/Energy North from another local provider. We also had them…read moreinstall a new Oil furnace/boiler. While oil delivery service has been satisfactory, the install was overpriced and raised questions about the integrity of Haffner's/Energy North. We had a proposal from our former dealer to install a Buderus boiler based system. I asked the Haffners team for a proposal and price to install a system of equal quality and especially efficiency. Haffner's proposed to install a Peerless boiler based system. In multiple discussions, that system was represented to be of the same quality and efficiency as the Buderus. Those representations proved to be not accurate. I later learned that while Peerless is a very well regarded brand, it is of lesser quality and lower efficiency than the Buderus. This first came to light when one of the Haffner's technicians who installed the Peerless system acknowledged those facts in conversation after the install. I was very disappointed and immediately raised concerns about the inaccurate statements and the lack of value in what Haffner's had installed. They "met the price" of the Buderus proposal [their original price was higher for the Peerless system]. When I challenged Haffner's supervisory staff, they offered a $100 dollar price accommodation. Given the discrepancy in value and efficiency, that did not begin to make up for the inaccurate statements we relied on in accepting their proposal. This was a system for a 95 year old widow, they should have been more honest. I ultimately spoke with a neutral party about the comparison between the two boilers - a 30+ years in the business plumbing and heating professional who has worked in my home [the system at issue was for my elderly mother] for two decades. He said while Peerless is a good quality unit, it is not at the level of the Buderus. He said in his entire career, he never had experienced a defect in a Buderus device. He also explained the difference in efficiency. In the peerless boiler, heat is transferred in a single pass around a heated chamber. The medium to be heated in the Buderus system passes three times, transferring more heat for each unit of oil burned. That information only increased my disappointment with what Haffner's's/Energy North represented to me and how they treated my mother once the inaccuracies and unfairness were brought to their attention. Conclusion: Good service and low oil prices. But pay attention to what is represented about equipment quality and efficiency. In retrospect, we should have stuck with the competing local dealer and installed the Buderus based system.

Great people and a great help on used equipment. Greg and Bobbo really know their stuff.read more

Jason and Sylvia entered our home and went right to the task. Both were professional and…read morepersonalable. The job was done promptly with knowledgable process.

There service department is awful, go elsewhere !!! Overcharge and incompetent workers.read more

The thing that separates Simards from other delivery companies in my experience is that they put…read moreextra care into customer relationships. They will provide guidance on the state of your oil tank, for example. They are friendly, and timely with service. Highly recommend.

I have been using Simard for just about a year now and have had nothing but good reliable service…read more Everyone is so kind, they are always super quick filling up and it is always easy to call up and set up my next fill. They take cash, check, and card.

I was approached by Sean Murray, a sales rep from Proulx Oil & Propane who sold himself on a top…read morenotch customer service guaranty. Our company has now used Proulx on our last four new construction builds and it has been nothing short of outstanding service. Sean has exhibited efforts above and beyond the normal scope of work and responsibilities to ensure the job sites run smoothly and on time. Additionally, Sean has taken the extra time out of his day to educate me on various heating issues/methods and ways to earn rebates that other sales reps have not shared. I have also been impressed with the customer service provided by two technicians from Proulx Oil & Propane. Ron and Angel were willing to work in the dark until 8:15 on a cold November evening to install regulators, which again allowed the job to run on time and allow homebuyers the ability to close on their home sooner rather than later. Ron and Angel didnt complain about the conditions once and remained professional, polite, and responsible. Sean and the rest of Proulx Propane & Oil have certainly followed through with their promise of top notch customer service!

The lady on the phone was extremely rude and decided to go with another propane company this winter.read more

Everyone was so helpful and my pup loves all the employees here! They were super friendly and gave…read moremy pup lots of pets after his bath!

I mainly buy pellets for winter I like them because their…read moreprices are reasonable, and they don't mind if you need to break up a pellet. other yards complain and are impatient - kind of like they are put out to do business with home owners

I have had these guys for 5 years now for propane and thought it was time to give them some props…read more Today is the Friday before the blizzard of 2022 and although I was not at my normal level for a fill up, low and behold the Eastern truck pulls in ! Now I don't have to worry about if and when they will be able to get to me after the storm. They have never missed a fill and everyone I have dealt with on the phone or in person has been awesome. I pre-buy in the summer and don't think about it all heating season. Keep up the good work guys I recommend them highly !!!

I had some service problems with my furnace; however, I found the service manager very…read moreaccommodating in solving the issues. They stand behind their reputation and corrected the issues. With the purchase of a new oil fired hot water heater, the office staff worked with me to set up payments. I wasn't billed for the installation until everything was fine tuned.

Awesome store Has…read moreplenty of great products for everyone at reasonable prices Def worth checking out

Went in for propane after 5 minutes of being ignored I asked to get tanks filled, and was met with…read morewe don't do propane until 5-5:30! Come back then

Very helpful, knowledgable staff here. Has that small town hospitality!read more

I stopped by to pick up some supplies to paint my place and could not have been more impressed. The…read morestore was spotless and the staff could not have been more pleasant and helpful. In particular, the girl working the paint section of the store was very knowledgeable and was more than happy to answer any questions I had about paint, primer and best painting practices. I'm a thorough amateur at this, so all of the assistance she provided was invaluable. I found the prices to be a bit higher than Lowe's/Home Depot but to me the service more than made up for the couple dollars I would have saved. I will be back.