This post will be a little long: I receive propane from Surburban Propane service. On my last fill I noted the price per gallon was $4.83 and thought was very high. I then called Valley propane and they are charging $2.49 and Amerigas quoted $2.17 .So I then called Surburban and asked what was going on and was told it was an error that the new man on the truck had the wrong price on his tablet. My electronic bill came through at $4.83/gallon, so I called again and the very nice lady in the local office tried to help and to explain however the price she quoted after correction was still over $4 per gallon. I asked her to have a supervisor call me, no call came in.
I logged into the national Surburban Propane website and after putting in all my contact information and account # I requested that I be contacted, again I was not contacted.
I then reread my billing notice that came in the mail and noted the requirement to complain in writing via snail mail which I did, again no calls, no emails and no letters.
When the bill hit my Credit card it was for $3.54per gallon which makes it $1.05 higher than Valley propane and $1.37 higher than Amerigas.
When I consider the lack of communication and the overpriced propane, I wonder why I am getting propane from Surburban.
Latest update to Surburban no service : They didn't charge the full bill on my auto pay credit card . They left off $124.90 and carried it forward for a month and charged interest on the $124.90 . I didn't see it until the paper statement hit. And on this statement they listed the price per gallon at $4.41. Again no calls no emails and no notice that the account was not paid in full. This company is FUBAR! Thats the kindest term I can use. Run from them they are a hot mess! read more
