Jerry Oliva and the Berchtold team are the best! We knew we needed a new beast and Jerry helped us…read morefigure out the right machine! Great service, great prices, always a great experience.

As you can see from the past reviews the entire staff here has been a joke for years!…read more From the front dest to the financing department no one has morals. They are racist, rude and very discriminative to who they want to serve. A 745 credit score wont get you approved but the right skin color will. After being told I was denied approved denied then approved. Joel who was shady from the time I walked in sold me a defective 2023 excavator that broke down after 5 months with 28hr on it. Now Berchtold WILL NOT HONOR THE WARRANTY on a brand new machine. These cowards who cant have a conversation are being lead by the General Manager who hangs up the phone when confronted like a child. Legal action already being taken.

The people were nice...that's about all the good I can say. Their damage waiver policy is outright…read morehighway robbery. Be sure to get it from them before renting anything from them, they never even provided me a copy to review when initially agreeing to the rental. Had a wheel bend on a backhoe while fixing some damaged roads, they had someone come out and replace it the next day. I figured I paid for the damage waiver so didn't expect it to cost much. Well, they charged nearly three grand for just the repair. Had I gone with Herc Rentals, the entire cost of damage would have been waived. Ahern Rentals, United Rentals and Sunbelt Rentals charges just 10% of the damage. Those companies make their policies very clear and public, it's right on their website. I didn't even find out about H&E's $2500 deductible until after the fact; they had never informed me about the details of their damage waiver policy. Not only that, these guys charged more for the repair travel cost with a 1 ton pickup than the 40ft flatbed they sent to drop off and pick up all the equipment. Add insult to injury, over $1200 in labor to replace a wheel that took all 15 minutes, I mean it's a few minutes lifting the vehicle with a bottle jack, popping off lug nuts, removing existing wheel, putting new one on, putting lug nuts back on and lowering the jack, how absurd is that? Went with H&E to save a few bucks, ended up costing more than twice as much as the other guys. Never again, it's disingenuous at best for them to charge more than their competitors for damages despite paying the damage waiver fee and outright robbery to charge whatever they feel appropriate for the repair. Just run away from these guys, any other company has better policies and are upfront and forthright about it!

Rented 2-6' scaffoldings, took one back a day or so later and asked if he could give me a break…read moresince I didn't use it, he told me the that he had to leave the ticket open and take care of it when we closed it out, so I show up to turn in the last one and he tells me, there's nothing he can do, I think that when you tell a customer you are gonna take care of them , you SHOULD do as you say you are going to do

Great service right from the get go , we needed a pump to drain our pool and they showed us exactly…read morewhat to get . Great rental prices and very helpful .

worst possible place to try and buy a truck from, I contacted first the anaheim branch to get them…read moreto talk to the bakersfield because that's where it says the truck is they couldn't get any info on the truck so a week later, and that's my fault for waiting that long, I called the bakersfield and talked to Raul the manager who seemed very competent, after a few minutes he refers me to Mark another "competent" sales person. that was 3 weeks ago and I still can't get any info on the truck I wanted or another similar truck to buy from them. I AM BUYING FROM YOU NOT ASKING YOU FOR MONEY YOU MORONS!!! they have a great truck selection but try and buy one and see if you can get through to one of those smart engineers at hertz. tsk what a waste.

First time going, went in just to order some filters, Wilton at the front desk in the parts…read moredepartment was very helpful. He set me up with an account and told me about their services they offered. He gave me a lot of useful information. Will definitely continue coming back because of him.

Our diesel pusher motorhome broke down about five miles from Quinn. I called about noon on a…read moreSaturday. My phone number was given to their on duty technician Jesus. He called immediately. I told him the symptoms of my problem. I also told him that I had called a mobile diesel mechanic. He told me to call him back if I needed his help. The mobile mechanic decided that it could not be fixed in the field. I called Jesus back and told him that I was having the vehicle told to his facility. This call was about 2:00 in the afternoon. Golden Empire towing was dispatched but they were very busy. The daytime turned to darkness. I called Jesus and apologized. He was going to get off work but told me to call and he would open the gate to let us in. We started our journey to Quinn about 11:30 at night. Jesus met us at the gate. When our vehicle was parked he immediately connected his diagnostic equipment and gave us a good idea about our issue. Both Golden Empire and Quinn went out of their way to help us. Jesus is an outstanding ambassador for Quinn. I know we are in good hands and our problem will be solved. I highly recommend Quinn and our personal technician Jesus.