I have been looking for carpet for my stairs. I went to Westchester House and Home and chose the…read morecarpet. The next week I called and the woman on the phone said her associate would call after the weekend to take my order. Following week no one called. This week no one has called. Guess they are fortunate to have so much business they don't need mine.

We had a great experience with the selection and installation of our hallway runner. I don't want…read moreto discredit that positive experience. We've had It almost 1 year still happy. Go there for that, we may even go back to finish the basement stairs. However after 1 year holding off on a review I can't help but still feel the sting of a set of table and chairs we spent A LOT of money on and are ultimately disappointed with. We had done some research before coming in but were honestly novice. Thought we met someone who we could trust, who understood the quality we were looking for but once the set arrived by delivery (yes Bob from the showroom can be gruff), we were bummed and were stuck with It based on their Return policy. We vowed never again to buy from a picture on a laptop, which after spending so much time trying to find a set that we'd like, we just settled for in order to get something in the works for our empty new house. Had to learn the expensive way! *pictured: awesome runner; The "farmhouse table" which I was told was from North Carolina (via China) and bistro chairs $250 chairs that they told me we needed to customize cushions for starting at $48/pc

I've purchased multiple high end carpets from Creative Flooring through my designer over the years…read more Their quality and installation are definitely good, though their prices are higher for the same products than other local stores. But when I went in alone today (without my designer), and they didn't know who I was necessarily, the owner was smug and overbearing. She made it clear they want to "help" you throughout the store, but the two people "helping" never put on masks. For me, it was uncomfortable to have two people literally breathing down my neck without wearing masks, while I was masked. When the owner made a comment about it being hard to read my face because I was wearing a mask, I left. As a cancer patient with unvaccinated kids at home during a pandemic, I shouldn't have to ask a local store worker or OWNER to mask up. I absolutely won't give business to a store actually talking badly about the fact that I'm wearing one! I'll never give them my business again.

We had a ton of remnant carpet from our stair runner and called around to see who could cut and…read morebind a piece for an area rug for our entryway. I called creative flooring and Tara was so warm and wonderful and said to come right in. A few days later (this morning) we dropped off the remnant with Susan who helped me decide on the correct size and gave me a great estimate. Four hours later I picked up a beautifully bound rug from a most kind and knowledgeable Susan (and the kids loved her two beautiful recur pups)! Thank you Susan for your guidance and the beautiful work!

I chose MSF&S because I saw their work at a friend's home. Seeing is believing, right? And, I am…read more1000 percent a believer in Main Street Floor & Shades. I had Roman Shades installed in my Family Room and Living/Dining Room today by John, the owner. #1 - I enjoyed the professionalism and expertise and personal service John offered. #2 - John immediately had a sense for the style and color I was going for and even offered suggestions as I was FaceTiming a good friend for advice (what patience!). #3 - I shopped around and MSF&S offered the best value for the quality product, variety of materials and styles and work they delivered. #4 - I appreciated that John, himself, communicated every step of the way, delivered earlier than expected and installed the shades himself - where most designers will send someone else to do the work. And, one more thing! #5 - He was neat, clean and efficient. 5 stars plus for this operation and now onto the upstairs bedrooms for cellular shades! Thank you John and MSF&S. Patricia

We used Main Street Floor & Shade, for our window treatment. Joe was courteous, efficient and…read morecleaned up after the job was completed. Something that keeps the Mrs. happy! The shop at home service was such a time saver, and selfishly I did not have to go out shopping, just looked over samples and picked what we liked. The only complaint was too many choices, but could you imagine wasting, I mean sharing all that time with the Mrs. going from store to store and then back to review, phew. Thank you Joe for what you guys do!

Fantastic work they did our whole 3 floor with tile, carpet and basement…read more Great performance good staff as well Why did they close recently post Covid??

Fantastic experience using Absolute for our kitchen remodel. Mary and Christine could not have been…read morenicer, sharing their expertise and advice with me (many times!) as I picked out vinyl flooring and subway tiles with glass inserts for our backsplash. All the materials were ready promptly, and their installer Rich did a great job. We could not be happier with how everything turned out, and the personal service was exceptional -- highly recommend supporting this family-run local business!

Owner Eileen is an absolute pleasure to work with. Her guidance and knowledge on swatches, runner…read morematerial - wool vs synthetic and overall customer service was invaluable. Highly recommend doing business with The Stair Runner Store!!

We took up the old wall to wall carpet in our hall and stair and wanted to replace with runners…read more Our stair has two 90 degree landings and I had no idea how to make a runner work, Luckily found the Stair Runner Store that showed our landings. John and Eileen are a great team; they create custom runners that are based on our stair dimensions. Eileen called as soon as we placed the order and walked us through the process, sent links for recommended tools and to John's installation videos. The runners arrived early and everything was included - runners, pads and instructions. I was able to complete the install in a weekend. Very high quality rugs and over the top service. So happy we did not try to do this through a box store. Thank you Eileen and John!

Prompt delivery, install was done perfectly. Very accommodating. Worked with us on pricing. Highly…read morerecommend

Skip Home Depot - head for this place where they will actually help you with what you're looking to…read morebuy! The staff is very friendly and helpful. They went ABOVE AND BEYOND at getting me the flooring materials I needed. I actually couldn't believe how dedicated they were to my situation. I'm so grateful to have found this place. There is nothing like seeing the floors in person and having someone who knows about the products who wants to help you. At Home Depot you will be at the mercy of employees who make it their job to avoid customers and a limited selection (of cheap looking materials). You will save to much money and TIME by heading here first! (THESE GUYS DID AN AMAZING JOB - I'm glad I supported a small business instead of pouring more money into the big box stores.)

Amazing service fabulous collection to chose fab installation no attitude here to please customer…read morethat is very hard to find, and does not matter what you pay!!! when I say my carpet installed I nearly fainted so beautiful classy I am English and I know my carpets and was brought up having English wool carpet that took a year for it to be made.

DO NOT UTILIZE. A TRULY WRETCHED BUSINESS…read more We have used Kanters on three occasions. The first two times were fine, which is why we went back a third time. The third time was a disaster and they could not have been less accountable or less accommodating. In short, Kanters sent us the wrong colored LVT flooring, which even if we were willing to accept it, was defective and not capable of being installed. In any event, my wife and I were immediately willing to accept a different color LVT flooring that Kanters had in stock so that our construction was not set back weeks (we still had to pay our contractor for two days of work reserved to install this flooring, which now could not occur). Rather than doing what was necessary to immediately deliver this new LVT flooring, Kanters said it did not have staff to do that but eventually "agreed" to allow my wife and I to do all the manual labor ourselves (picking up 25 boxes weighing 60+ lbs each). Making it almost comical, Kanters had the gall to ask that we also bring back the 25 boxes of wrong colored and defective flooring so that they could get their money back from the manufacturer (which we did). Thus, my wife and I performed a half day of manual labor to correct Kanters' mistake because, apparently, they do not have adequate staff. When we asked for a credit, this is a quote from Brian Kanter: "These type of positions are the reasons that most small business no longer exists in our world. For some reason society has the belief that perfection exists and that a manufacture never makes a defective product or sends the wrong product. I wish that was the case but it's just a fantasy." Mr. Kanter went on to equate us transporting 50 boxes of extremely heavy flooring to the time he had to return a broken TV to Best Buy. In other words, don't expect that what you get will be what you ordered or even correct. In the end, the "credit" they offered was that they were not going to charge us extra for having to pick new carpet to match the different colored flooring (something he admitted they otherwise normally do). I think the moral is shop here at your own risk. If everything goes fine they are a run of the mill flooring company. They hardly answer their phones and take days to respond to emails. But, if things go poorly, you better expect that they will shift the blame to their manufacturer and/or to you. They will not be out of pocket - you will (just as we are).