Thorough, maybe too thorough, but kind care for my elderly father in both the emergency room and…read morethe hospital. Appreciated the "sitters". There were some questionable tests ordered. Any complaint seemed to result in a new test regardless of whether it made sense. When asked about them the response was "we have to rule that out". (STD's in a 94 year old!?) Can't imagine the cost without good insurance.

My doctor recommended I go to the ER because he could not see me for several days and I had…read more symptoms consistent with thrombosis. In Triage the nurse asked me to rate my pain level. I told her it was currently 1 but rose to 10 at night when I tried to sleep and that because of that I had been unable to sleep for over a week. She rated me 1 and i waited and waited in the ER as the lowest priority. Every hour when I asked how many people were ahead of me she said 6. After hours of watching people come in and go out I finally left. Most of the staff were nice but the young girl in charge of calling clients was very snitty. I definitely would not recommend going here ever.

I cannot express enough gratitude for Kira and the incredible care she gave me during my time at…read moreLoyola Hospital. She truly went above and beyond in every possible way. No matter the time or situation, whenever I called, Kira was there prompt, attentive, and fully committed to helping me. Her reliability and dedication gave me a sense of comfort and security during a very difficult time in my life. What sets Kira apart is not only her professionalism, but her genuine compassion. She didn't just do her job she cared. She made sure I was comfortable, supported, and never alone in moments when I needed reassurance the most. Kira represents the very best of what healthcare should be. Her kindness, responsiveness, and unwavering support deserve recognition and deep appreciation. I am truly thankful for everything she has done for me. Thank you, Kira, for your outstanding service and for the heart you bring to your work. You made a difference I will never forget. Samuel Adam

I want to be very honest with this review of Loyola University Medical Center…read more We arrived on Easter Sunday night after being transferred from another hospital, and I was truly grateful we made it. The ICU staff on the 2nd floor were exceptional--kind, professional, and attentive. They consistently checked on us and treated both patients and family with care and respect during a very difficult time. However, after a few days, we were moved to the 3rd floor, and the experience changed significantly. During overnight hours--around 2 AM--the environment has been surprisingly loud. I heard staff using profanity, watching videos or news on their phones at high volume, and openly complaining about long shifts. I understand healthcare is demanding, but this is a hospital setting, and patients (and their families) can hear everything. My relative is here receiving end-of-life care, so I stay overnight. At one point, a nurse questioned my presence rather abruptly before knowing the situation. To her credit, she apologized once she understood, but in moments like these, a little more compassion upfront goes a long way. One of the nurse was rude and jist keep using profanity and stated this is who she is. Wow, Loyola use to have professional nursing staff, what happened? I also noticed interactions where staff spoke to patients in a very casual, sometimes inappropriate tone. Maybe I'm a bit old-fashioned, but professionalism matters--especially in a place where people are vulnerable, grieving, and trying to find peace. My takeaway: There is clearly a strong, compassionate team here--as seen in the ICU--but consistency matters. Professionalism, awareness, and respect should be maintained across all floors, especially during overnight hours. Hospitals should feel calm and supportive, not loud or chaotic. Patients and families deserve that--especially during life's most difficult moments. I will give a 4 star due to our first encounter here and the kindness nurses such as Nicole and Quand and Jordan. Very kind d and attentive. And I just heard 2 nurses use profanity to another nurse. I am sincerely flabbergasted that they speak like this so openly and there are patients present in their rooms. The level of unprofessionalism is amazing, and i am really saddened by this as this hospital was once top hospital. Being part of the joint commission will definitely reflect not only my review, but how I move forward. This is really upsetting me.

Very professional as always at Loyola Medicine. Convenient location too. Wait times reasonable.read more

Excellent. The anti coagulation lab is supremely efficient. No waiting. No BS. GREAT attention to…read moredetail. Thanks to Caroline for making it happen. A pleasant experience at a medical facility. Can not often use those words in the same sentence. Primary care doctors and nurses are awesome. They are compassionate and very detailed. If you have questions they always return my calls or send me a message thru My Loyola. I couldn't ask for a better team. The receptionists are very friendly and helpful. They will make any appointment you need when asked or give you all the information you need to to get to your next test or appointment . I have also seen other specialists at that facility and get the same treatment. The best doctors office I have been to. They also spend the time with their patients, your not rushed thru your appointment. They give you time to ask the questions you have. I also have been in orthopedics and physical therapy and had the same awesome treatment.

The front desk staff are totally incompetent. The doctors i have used here were the worse doctors I…read morehave ever used.

I have been seen at this facility many of times with different specialty providers. I DEFINITELY…read moreRECOMMEND this facility.

My 3pm video appt did not start on time of course. 4 calls later and a visit to the office to ask…read morewhy the horrendous delay and I'm still waiting to talk to someone... I wish I was making this up. BEYOND HORRIBLE AND SHAMEFUL "service"... Almost 2 hrs and still waiting... We're changing the doctor ASAP.

My father is a patient of this clinic. He is overall healthy and only goes in for his check ups. My…read morefather told me that, since the pandemic started, the Oak Street Health staff has called my father multiple times and sent emails to make sure he is okay and to see if there is anything he needs. They have even asked him if he has enough medications and food. It warms my heart to know that the staff at this clinic would worry about their patients like a family member would. Luckily, I live nearby and can help my father, but I can only imagine how helpful this service is to those who do not have family nearby. Thank you, Oak Street Health staff, for going above and beyond.

My granddaughter was a patient at PCC in 2025. She was expecting her first baby and I went to 8 of…read morethe visits to see the midwife. I am her grandmother and a reired nurse. I was very impressed with the care she received. Her safety and the baby's safety were always a top priority. Most of our visits were with Annette. She always gave us her full attention and was very thorough with granddaughter's physical care and the multiple questions we had were always addressed.

Listen to the bad reviews. We had a Terrible experience with the midwives. It seemed like it was…read moreall three of their first time delivering a baby. They had more anxiety and disorder than any other place I've ever been. West suburban midwives seemed more equipped and that's saying a lot. -1/10 if you want a peaceful experience go elsewhere. Literally anywhere else.

I would like to say this hospital has helped me alot when I was in with the door room with them I…read morealso love the php they are so nice and helpful and help u when u need it yes they will be tuff on u when ur not being nice but it's for ur own good I love this hospital

This place deserves a ZERO rating. It should be out of business. My daughter was transferred there…read morefrom St. Joseph's in Joliet. After reading the reviews I didn't want her at Riveredge, but the hospital staff told me that Riveredge was the only location that had an available bed. Both my daughter and my experience with this place has been horrible. My daughter is currently there as I write this message. Her being there has kept me up at night. my daughter has gotten into two physical altercations and my daughter is not a fighter. She told me that a girl just walked up to her, punched her in her face and jaw, and it was swollen and she was in a lot of pain. No one from the facility called to tell me that my daughter was involved in an altercation. I had to hear from my daughter when she called during their one hour phone time. I've left over four messages for her therapist. No one has returned my call. I've also left messages for the nurse and the doctor. I just want to get a status of my daughter because she's been there over 10 days. I have to call multiple times before someone will even pick up the phone in the adolescent unit. you phone just rings. And when I am talking to my daughter it's very loud and kids are in the background cursing and yelling. This place is very unorganized. There is no way the kids should be touching one another. My daughter says they're allowed to say whatever they want, which includes profanity. They're allowed to comb each other's hair. There seems to be no rules at this place. I don't know how my daughter could possibly walk out of here better than she was when she went in. This is not the type of care I had in mind for my daughter. I can't wait until she is released. no circumstances will we ever foot in this place again?

Great service.. straight to the point.. treated my little brother (patient) with care and made him…read morelaugh... amazing staff

This review is for Dr Karim. My former dr had quit his practice and when asked for a referral his…read moreoffice referred me to Dr Karim. Dr Karim is a soft spoken, compassionate, knowledgeable doctor. From the moment you meet him, you can see that he cares deeply for his patients and their well-being. I highly recommend Dr Karim to anyone looking for a good doctor that is deeply compassionate.

My legs feel so much better after having repaired my veins. They don't get as tired or ache during…read morethe night.

I made an appointment for an evaluation for my vascular issues and varicose veins in both legs with…read morediscoloration. After a lengthy check in and sitting waiting for the doctor over an hour and a half he came in and basically asked me what the problem was and I told him that I wanted him to take a look at my legs and give me his input on them and he said well if you don't think you're having symptoms I can't do anything because you have to have symptoms or the insurance won't pay me And I don't want you to have to pay for your visit out of your pocket if you're not having symptoms and pain. That was the first time I ever spoke with the doctor that was so negative, had zero personality, and never once cracked a smile on his face with no bedside manner. I was very disappointed in the Service, I will not go back and if I want any evaluation, I will try a different Vein And Vascular center.

This is by far the Rudest medical Staff I've ever…read moreencountered...they lack people skills that are needed to be a medical professional...

I have NEVER met a more unprofessional doctor in my life!!! Dr. Alexandre bills your insurance and…read moredoesn't render services, or release medical documents.