I HATE THIS CLINIC!!!!!!!! This group of people are the most unprofessional, ghetto, and rude set of idiots Ive ever come across in the medical profession. My exeriences have basically all been at the clinic that was previously on Mason & Lake, but moved up the street to Lotus and Lake. The front desk staff is the worst, and if it weren't for the convenient hours I would not have subjected myself & my childern to such sub par treatment. The physicians arent much better.
I suppose that the front desk staff is basically a set of people who are ghetto already and just bring it to the work place. Almost all of the front desk staff lack professional decorum, including the front desk manager Vanessa. One partcular situation that genuinely rubbed me the wrong way was back in the beginning of December 2010 I had to see the doctor. I called and scheduled my appointment on December 5, 2010, and was unable to be seen until January 17, 2011 or so I was told. I didnt like the fact that I had to wait so long, but I didnt spaz because of it. At the time I made the appointment I was on my lunch break pulling into a parking lot to pick my lunch up and go about my day. I did not realize that Jan 17 was the observed MLK holiday, and obviously the scheduler didnt either or she just didnt care. On the day of my appointment I went to the office only to find no one was there. I was livid to say the least. I called the office when they returned, and needless to say all I got was a battery of ignorant people one after the other. Since I needed to see the doctor I asked that my measly $15 co-psy be forgiven since I was inconvenienced and had taken the day off to see the doctor on a day where not one was there. This was totally impossible according to thr ghetto, ebonics speaking front office manager Vanessa. It was also impossible for Vanessa's manager Lena to.do, and even for Lena's manager Linda (i believe that was her name). $15 dollars!! Sfter I missed a days pay that would have paid me well over $15 for evrn one hour worked. $15 couldnt.be forgiven although it was not
my mistake. $15 could not be forgiven eventhough I wasnt asking them not to bill my insurance,for my visit, but $15 for me to show that they were somewhat sorry foy my inconvenience. NOT!!! These idiots have no concept of "common courtsey" or customer service dont even understand how to place themselves in my shoes.
Thats not all though, the doctors were to send my urine for testing, never done! Was supposed to calk me wuth results, guess what I had to call them. When I called back to go over test results with the doctor who I had spokrn to less than a minute ago, was suddenly unavailable, and would call me back, never happened, nor have I received a csll for schrduling a sugery, a whole month later. Pure and utterly ridiculous, and simply unnacceptable especially when a cooperating, compliant, and a person wantd to be in control and responsible for their health.
My suggestion for any sane, practical, and fairly knowledgeable person considering or even goin to this clinic, save yoursrlf the headache, the convenience isnt even wotrth what youll have to endure. Find a healthcare provider who is worth it and wants to.help you make the best decisions about your health, and help keep you healthy. Do not deal with PCC.....period! read more