I had a really great experience from start to finish. I scheduled a fridge repair for the next day, and Franco was very helpful on the phone, he walked me through the possible issues and gave me realistic cost ranges. What I appreciated most was that he later called me back to say my specific model would likely cost less to repair, which felt very honest and transparent. He even offered me an earlier appointment when a slot opened up. Rick came out the same day, called ahead to let me know he was on the way, and quickly figured out what was wrong. He explained everything in simple terms and gave me clear options without any pressure. In the end, I decided it made more sense to replace the fridge, but Rick was still incredibly professional and helpful, he even moved the fridge back into place for me before leaving. Overall, super professional, honest, and easy to work with. I wouldn't hesitate to call them again. read more

Got ourselves into a tad of a jiffy--our fridge broke and our normal repair person scheduled us 3 days AFTER the fact when we were supposed to host a 10 person party. Franco and Rick were absolute life savers, coming SAME DAY within a few hours to diffuse the crisis. They were affordable, efficient, and overall very pleasant to work with. I'm not very fluent in anything mechanical(?) but I know good service and they went above and beyond, giving us an easy yet detailed breakdown, and honest advice on what we can do to maintain and prevent errors, and what to look out for. Their pricing was also transparent, unlike many other similar services we've had before. Hands down if y'all need a good honest service done, they gotchuuu read more

Sub-Zero & Viking Repair - Appliances & Repair Near Me - Rolling Hills, California

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I was dealing with a pretty frustrating situation--my 18-year-old Sub-Zero fridge started acting up, and after reaching out to five different highly rated repair places, I got nowhere. Some never called back, others said it wasn't worth fixing, and a few just politely declined to come out. Then I found Rick. Total game changer. From the very first call, he was super helpful and clearly knew his stuff. He actually took the time to walk me through possible issues over the phone and was way more informed than even the official tech support I'd spoken with before. When he came out, he brought that same energy--professional, prepared, and thoughtful. He even called the manufacturer while at my place to double-check a few things, which I really appreciated. In one visit, he inspected everything thoroughly and said no repair was needed yet--just gave me honest advice about parts that might need attention down the line. Another time, he figured out a cooling issue within minutes and got it fixed on the spot. Rick is responsive, honest, and genuinely cares about doing the job right. Super easy to work with. If you're having trouble with a high-end fridge, he's the guy you want. read more

Sub-Zero & Viking Repair - Appliances & Repair Near Me - Rolling Hills, California

10 yr old Sub-Zero ice maker was having issues. Tech figured out the issue after meticulously disassembling parts in both the fridge and freezer. The heating element that keeps the chute between the freezer and fridge dispenser from freezing over had failed. New part was ordered and installed. Problem solved. read more

Very fast with a three month warranty and the best price by far. Half of other companies, I'm happy.

I'm glad that Yelp almost allows me to find great professionals, and this time it was a hit too. Our Sub Zero freezer broke, the gasket fully ripped during the weekend. I called the service we used in the past, they scheduled us for 3 weeks (!!!) later. Couldn't wait that long for sure. So found these guys on Yelp, sent Rick a voicemail on Saturday, got a call back within an hour, and an appointment set for Monday. On Monday he arrived within the scheduled 2-hour window. He offered to clean the condenser and give things a once-over while he was at it, all for the cost of the service fee. Turned out, things were dirty in the condenser and the fan motor was leaking oil like crazy. Looks like this freezer wasn't serviced for the life of it. Rick replaced the fan motor without any upcharge, ranted how amazing those freezers are only if you maintain them properly, and went on his way. I'm glad I called these guys, thanks Rick for your honest and professional work. If I ever have troubles with my freezer or a kitchen range - I know who I'm gonna call. read more

AMAZING - Franco and Rick were great. Franco got Rick out to my home barely an hour after I called. Rick had my fridge from dying of a broken control board to back online an hour after that. They will definitely be the first vendor I call for another broken appliance. read more

Rick quickly diagnosed the problem with my range and was able to fix it immediately. Very polite, friendly and knowledgeable- I'd definitely call for Rick's help again! read more

At 8:00 one weeknight, I frantically called Sub-Zero & Viking Repair about a "refrigerator emergency" I was in the throes of. Dennis answered almost immediately, and then proceeded to not only diagnose the issue in short order, he walked me through how to fix it, over the phone, right then and there. My disaster was fixed in 10 minutes, and life went on as usual. No charge. When I scheduled a tuneup, shortly thereafter, he was impressively knowledgable, provided helpful tips, and was reasonably priced. Plus, he was a reliable and excellent communicator. What an unexpectedly wonderful experience (relatively speaking, of course) and what a great company. read more

We called Sub-Zero & Viking Repair to fix our Sub-Zero freezer as it was not cold enough. I can say now it was one of the best experiences I have ever had with repair company. Rick came two hours after my call. It took him sometime to diagnose the problem, but he finally found it. He told us we needed to replace control board to fix the issue. However, Rick found that we could get that part FREE from manufacturer directly, so Rick would charged me for labor only. He also took care of ordering the part by contacting manufacturer directly. We got the part and Rick came back same day to to fix our freezer. He is an ethical guy and resourceful repair man. When he noticed that our refrigerator had small leak (drain line was clogged) - you know what? He fixed it at no extra charge! I would definitely hire him again! read more

Sub-Zero & Viking Repair - Now back to normal operations. - Appliances & Repair Near Me - Rolling Hills, California

Due to our ignorance, we neglected to clean the interior bottom of our Sub-Zero freezer. A lot of dust built up, and another technician (Vince from Box Appliance) said that the freezer probably overheated due to blocked airflow. If there was damage to the compressor, he recommended replacing the entire unit with a new one. In his experience, trying to replace the compressor on an older unit wasn't a sure bet. The repair would be costly and may not even work. We gave it a day as suggested, but things were melting in our freezer, so we assumed that parts were definitely broken. I'm so glad we got a second opinion with Rick from Sub-Zero & Viking Repair. He explained to me his approach: first, to replace the starter and how much it would cost ($495). If that didn't work, he would have to replace the compressor and other parts (which would cost over $2000). Thankfully, the starter was the issue. We didn't have to replace any other parts. In setting up this meeting, Franco (the scheduler) listened to my concerns and assured me that they had a 1-year warranty for parts and labor, in case the repair would fail. Extending the life of our Sub-Zero freezer, I think, was a good investment. Right now, it's running like usual, and I was surprised how quickly the temperature decreased to zero. This has been a reliable machine, and we probably just need to maintain it better. read more

Excellent service and was able to fix our problem with our Sub-Zero quickly. The tech, Rick, was very professional, respectful and knowledgeable. He explained everything to my 93 year old father which made both of us happy. Would definitely recommend. read more

One of the most honest businesses I have ever dealt with. I will never go anyplace else and so appreciate the honesty of Rick and how quick and efficient Franco is. I feel so fortunate to have found them, after dealing with so many dishonest people and businesses. Thank you Rick and Franco!! read more

One day when I was looking yet again for someone who would help me to fix my old sub-zero refrigerator, I came across sub-zero & viking repair. Their service call fee was just $59 (just compare it with other companies!) I called and scheduled a visit, the technician called me beforehand to make sure I'm home and that time was convenient for me. (Great customer service) I've never had such a great experience before. I've spent a lot of money before but the issue kept coming back. The temperature inside was 50°, although the indicator showed 25. Definitely not the way it should be. Tony(the technician) said that the problem was in the control board and it needed to be replaced. He ordered the board and said it would arrive the next day. P.s. they didn't charge me anything for that visit and diagnostics!!! The next day Tony came with the part and my fridge finally started working properly! There was another problem with door seal. Tony told me that it didn't affect the performance at that time but it would require replacement later. I decided to have all things done in one day. The technician explained to me the root of problems and warned about possible issues in the future. The good thing was that he also told me that fridge would last for many years. Bottom line : Subzero appliances are usually costly to repair but this is justified by their prices of fridges that last long. At the end of the day - you get what you pay for and I'm confidently saying that I still think I got the best service for the price. I strongly recommend them if you experience any problems with your subzero appliances! read more

Sub-Zero & Viking Repair - Thank you Tony!! It's working perfectly. - Appliances & Repair Near Me - Rolling Hills, California

I had two issues at a time with my home appliances. 1. Sub Zero fridge got warm inside 2. Viking oven could not reach the temperature set on a control panel. So I called Sub Zero & Viking Repair and they scheduled a visit for the same day. The Technician was here exactly on time to diagnose the issue. He said that they will bring the necessary parts in two days. After two days he came back with all of parts and fixed all issues. It took only 3 hours. That was a great job and the price was fair read more

Sub-Zero & Viking Repair - Fridge - Appliances & Repair Near Me - Rolling Hills, California

changing review from 1 to 5 stars. Shortly after posting this review the owner contacted me to apologize if it wasn't explained to me that the minimum charge for high-end appliances is $390 (which it wasn't) and in good faith he offered me a $150 refund. read more

11/12/2023 Our Sub-Zero refrigerator stopped cooling. I called (310) 909-9976 and left message to call me back asap. Within one hour, Franco called me and told me Rick could be at our house between 12:00pm & 3pm. Rick was on time, polite, immediately got to work and sadly confirmed after performing other checkups that our condenser was the problem. Throughout the process, Rick maintained contact through text messages. We got our new condenser within a week and all has been fine. We will definitely call Appliance Service Group Inc., listed under Sub-Zero & Viking Repair again. Nicole Berte read more

Maybe it's just me as I admit I have some quirks and some things really bother me more than others. Like getting ripped off, for example. Here is my story. I have a L series Wolf double oven. One day out of nowhere, the bottom oven stopped working. Based on the reviews, I place a call to these guys. I made an Appt for Monday between 9-12 and right before, they called to tell me the technician was having an issue with his car and needed to reschedule. No biggie, these things happen. So Rick comes the next day, looks at the oven for 10 minutes and goes "you control boards are dead" so I asked him to send me an estimate to complete the repair, once he figured out parts and labor. So he sends mean estimate for $2,162. I was really surprised by this cost, although knowing that Wolf ovens are hard to repair, so I asked him how much was labor and how much was parts. He answered by saying $790 for labor, so if you are still following the story and haven't fallen asleep yet, thats $1,372 for parts. Intrigued by this, I contacted the official Wolf parts supplier (wcpdistributing.com) and this what they said about the price: "The relay boards are part 807053. There are two in your unit, one for each oven. They are in stock and the cost is $205.90 each. The oven controller is part 807045. This is in stock and the cost is $171.60". Now, I understand companies need to make money but this overcharge on parts was a tad much, I'd say. Really surprised by this price difference, I contacted Rick to see which parts he was referring to as it wasn't specified on the estimate, but unfortunately he never got back to me. And in the words of the immortal Steve Jobs, wait, there is more. While researching online to see if there was another solution to my problem, I found this video on YouTube. https://youtu.be/7tgFyoAsXDQ I couldn't believe it. This guy fixed the exact same oven with the exact same problem by resetting the thermal cutout switch in the back of the oven with a made up tool. A friend of mine had the tool made for me, really basic actually, we tried it and lo and behold, it worked. And the oven has been working flawlessly ever since for less than $15. Sir, whoever you are, you officially are my new hero. What's the lesson here? If you have the time, it's really worth putting the effort and see if you can fix the problem yourselves. It will not only save you a bundle but equally important, it will spare you the feeling of being taken for a ride. read more

I had a leak problem on Saturday afternoon having to do with my ice machine, so I utilized Yelp and promptly called Sub-Zero & Viking Repair. Mind you, I have a Thermador but was assured they could work on my model. I got Franco on the phone who set-up the first available appointment, which was for Monday between 12 - 3pm. I received a call from technician Rick before he showed up and he was on the early side of his window. Rick quickly identified the problem and address it in not time at all. My problem was minor in nature, but kudos to to Sub-Zero & Viking Repair for quickly addressing it and being professional, prompt, and courteous. read more

I had a great experience from the prompt call-back to the quick appointment! The problem with my Viking was not difficult to fix in nature however, I had contacted a different company which claimed parts were needed and charged a lot for consultation. They never followed through with the parts (thankfully), so we called SubZero & Viking Repair. Rick was the technician who came to my house. He let me know in advance he was coming which was great so I could plan my day! He was polite, knowledgeable, and honest. All he needed to do was clean out a specific area of the refrigerator that was clogged which caused leaking and water to freeze at the bottom of my fridge. Within 45 min the problem was fixed! Great job Rick! We have already referred family and friends! SubZero & Viking Repair is a great, honest company with efficient and knowledgeable technicians! read more

I had an emergency, my Sub-zero refrigerator drawer suddenly stopped working!?? I needed fast service called, and was scheduled a time for the following morning. I'm the morning got a call from Rick, there were car issues, gave me plenty of notice, thx! Asap he found a vehicle and still showed up within the prearranged schedule. Rick was friendly and polite, asked if it was okay to wear his shoes inside . He looked at my refrigerator drawer and quickly discerned it has accidentally been shut off ‍. He said, I can't charge you for that.. So I said, my Thermidor oven's not working...he admitted it wasn't his typical appliance but he'd look anyway, it was a reset needed fixed by turning the breaker off and on. ‍. Again he said "no charge". With this kind of integrity and honesty, I had to give him 5 ! I will definitely be calling him in the future. read more

Sub-Zero & Viking Repair is exceptional. Rick is not only friendly and prompt but also reasonably priced and always reliable. He recently repaired both our refrigerator and oven, and he did an excellent job. His transparency with pricing and promptness in service set him apart. For anyone seeking trustworthy Subzero/Viking appliance repair, Rick is the go-to expert. Highly recommended for his stellar service and reliability. read more

Rick was very fast to respond and fast to do the work. He worked around my sporatic schedule and was very professional. I would definitely use his services again for our viking stove or any other appliances we need to repair! Highly recommend a read more

My contractor accidentally dislodge my DSC OVEN DOOR ...Great service! Timely, clean and great prices...I would definitely use them again. , Thank you read more

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Rick was our technician he was very patient with my pre-appointment questions and very helpful to explain what was wrong with our oven. He was thorough and careful in his work. He was respectful of my house and I would recommend everyone to call him for any home repairs!!! ASK FOR RICK! Our oven finally works amazingly now! read more

Good Service and Good Communication. Problem resolved. I have a built-in VIKING fridge, out of warranty. Freezer was no longer staying cold. These guys sent technician same day. Determined cause quickly (defrost motor bad). Part had to be ordered and was installed 48 hrs later, which was sooner than anticipated. Cost estimate was provided and all work completed with no surprises. Invoice was texted to me after completion and I remitted mobile payment. read more

Responsive local team that provides honest and great advice. I'll definitely lean on these folks in the future! Thank you Franco and Rick! read more

Oh my goodness. Wonderful experience. Had a small leak under our fridge. I got a quick appointment with a friendly, efficient tech named Rick. He fixed the leak, vacuumed the coils, changed the water filter in no time. I was thrilled. Wish I had called this place years ago. Highly recommend Sub-Zero & Viking Repair! read more

Very responsive,Reliable and knowledgeable.Fixed my Subzero leakage .I called Rick in couple of weeks as control panel was non responsiveHe came and fixed without any charges.Would recommended read more

We had a Subzero Model 632 that had a check service light and error code. Franco was able to schedule us the same day that we called. Rick texted us 30 minutes before he arrived. He diagnosed the problem and arranged to order the parts. Rick returned two days later, replaced the fan, cleaned the condenser with a solvent, more thorough than vacuuming alone, and replaced the ice maker. Since his repair our refrigerator is back to normal. We appreciated their punctuality, professional demeanor and complete repair. I will not hesitate to call them if any of our kitchen appliances need repair. read more

Their service man Rick is polite and clean nice gentleman tried hard fixing my 30 years old Subzeros, I have side by side and drawer style both to fix, taking quite many visits but so far job is ongoing since I called them a month ago, had to exchange lots of parts so can't complain in this COVID19 situation so far It's okay pricing I'm not sure cause I never had other Subzero services, There're not much around me so I'm fine with them as long as they fix my Subzero right. read more

I had water coming out from under my Sub Zero Refrig/Freezer and flooding my kitchen. This company responded immediately. When they arrived they immediately shut off my house water and identified the problem as a rodent having eaten thru the plastic hose that connects the copper water pipes to the Sub Zero. They had all the parts in the truck to fix the problem. This company is extremely responsible, knowledgeable about Sub Zero, and very reasonably priced. Anton, the technician, knew exactly what to do. I highly recommend them. read more

Rick was awesome. Did the job on my refrigerator at a reasonable price. Would recommend

I want to note the great work and professionalism of Rick from Sub-Zero & Viking Repair. He explained the possible reasons why our Viking range was not working properly and the cost of fixing one of those problems. We knew right away that we were in good hands. He was keen to help us and had all the necessary tools and parts to proceed the repair and despite the late hour made the work done. He was knowledgeable and confident and made an impression of a real professional. That type of employees represets the company in the best way. read more

Had an appt today for an ice maker on sub zero. No show, when called he said he had a wrong number, then called and Said he couldn't fix an ice maker, told me to call Whilshire subzero... read more

Our 18 year old Viking decided to act up right before the holidays, so I contacted Sub-Zero since they were a certified Viking repair business. Anton came out for diagnostics and had to order parts . He was very professional, tidy, and methodical in working. He was informative and let me know he wouldn't be the one to come finish the job but Rick would . Rick was in touch and let me know parts didn't arrive as planned but would call as soon as they were available. Well he called and even offered to come on Christmas Day to install new parts !! I said no way it's a holiday , it's not that urgent . So needless to say these guys are top notch . he came another day and all is well now with my oven and hopefully it will last me another 10 -18 years . I highly recommend this team . Thank you ! read more

Sub-Zero and Viking Repair leaves no chance for other appliance repair companies in Rancho Palos Verdes. I called them and get a ​same-day​ appointment​. I never​ expected such​ punctuality from a service company. Eric is a real expert and committed​ to helping people with their broken home appliances. Fast diagnostic and repair done on the spot. He let me choose either to replace the worn part or to repair them. Reliable service and fair pricing​. I am so happy to find Sub-Zero and Viking Repair. Don't​ look any further​ if you are in need of a quality appliance repair service! read more

I had two options when my Viking oven suddenly broke down: one guy wanted 1900$, the other one had zero experience with the brand. So I called Sub-Zero & Viking Repair and that was a 100% right decision. Eric had such deep expertise that allowed him to troubleshoot the issue in 5 mins over the phone. Although he was on a tight schedule, he managed to squeeze in a appointment. He called me 30 mins before coming to my house. When he arrived, all required parts were already in his truck. It look around one hour to get the oven back to normal operation. Eric he is a real expert and very nice person. He has enormous Viking background. I would recommend him to all my friends, relatives and anyone who is looking for a quality Viking repair service. read more

Great repair specialists. On time, very efficient, respectful, gave clear answer of what was going on with the fridge leakage. They fixed the problem within minutes. It's always difficult to know who to contact for appliance issues, especially for us who were time constrained, but they were an excellent choice. Came in with shoe booties, face mask. Great service and I highly recommend them! read more

I called Sub-Zero & Viking Repair when it became clear to me that my firdge couldnt reach the required tamperature anymore. They sent their technician in a few hours to diagnose the issue. Tony came the next day with all the parts needed to fix the problems. I especially liked the fact that he found a way to repair tue fridge without replacing the compressor, which reduced the final bill significantly. Sub- Zero & Viking Repair gave me a 1 year warranty for their repairs. The same guys fixed my Viking range two years ago and its still in good working condition. The best service I've ever seen and my #1 recommendation when someone asks about a reliable appliance repair company! read more