Getting a second opinion probably saved us a substantial amount of money on our Sub-Zero. The first company told us the symptoms pointed to the main control board and gave us an estimate to replace it. Before spending that much, we decided to have someone else verify the diagnosis. Rick tested the board and connections and discovered that the board itself wasn't the problem at all. There was a loose connection causing the intermittent issue. He corrected it, tested the refrigerator and everything started operating normally. We paid for an actual repair instead of an expensive control board we didn't need. Very happy we made that second call read more

Wolf & Viking Service - Appliances & Repair Near Me - Manhattan Beach, California

The temperature in our Viking refrigerator had been slowly rising for several days, but there was no error code or obvious noise. We contacted a company in Manhattan Beach that had experience with premium refrigerators. The technician checked the seals, fans, and cooling system instead of guessing from the symptoms. He eventually found a fan that worked intermittently and explained why the temperature problem came and went. The part was replaced during a return visit, and communication throughout the process was easy. read more

I am incredibly happy with the service I received from Wolf & Viking Service! I called them for a cooktop repair because my burner was weak. Rick was my technician, and he tracked down the problem immediately and fixed it in 10 minutes. The price was more than fair. I would absolutely use them again for any appliance repair. Unlike SEVEN APPLIANCE REPAIR , these guys are actually reliable. Highly recommend! read more

Wolf & Viking Service - Appliances & Repair Near Me - Manhattan Beach, California

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We needed someone who could handle both a Sub Zero fridge and a Viking range in Manhattan Beach, not every company takes on high end brands like that. Oleg from Wolf and Viking Service really knew what he was doing. He figured out the gas smell issue with the Viking pretty quickly, and also got our Sub Zero cooling properly again before we lost all the food. The parts weren't cheap, but honestly, it made way more sense than replacing those appliances. Thank you Franco and Oleg. read more

Super good experience with these guys. Rick came out, figured out the issue pretty fast, and explained everything in a normal, easy way. No pressure, no upselling - just got it fixed. Everything was smooth and on time, and the appliance's been working perfectly since. Would definitely call them again read more

Wolf & Viking Service - Appliances & Repair Near Me - Manhattan Beach, California

Oleg was great at repairing my dryer. Very professional. I would recommend them for any future needs on repairing my appliances.

Prompt, clean and professional. Would recommend in a heartbeat. Oleg knew what needed to be done, ordered the part and three days later the problem was fixed. At first I was hesitant and unsure about what he was telling me due to previous bad experiences with appliance repair people, so I must say Wolf &Viking Service was a pleasant surprise. read more

Wolf & Viking Service was an exceptional experience. They arrived promptly and completed their task with meticulous attention to detail. I highly recommend their services without hesitation. Ask for Oleg, he's an amazing technician!!! read more

We were having issues with our Wolf oven and SubZero refrigerator and was pleased to find someone nearby who was able to do the proper repairs. Rick did the service on two different days and we set a time range for both days. He called a half hour prior to his arrival which we found very helpful. Both appliances have been working well and we found the cost to be very fair and competitive. read more

Watching Oleg figure out the problem and fix it was like watching perfection. Everything done very carefully, an extremely tidy and well organized thinking individual. I found the charge must less than expected. He was absolutely fastidious. And more than that, my refrigerator is no longer leaking and immaculately clean in areas one could not reach themselves. applause and cheers for job very, very well done! read more

Their technician Ed was out to fix my sub-zero refrigerator on schedule, and to mention that's big considering my own schedule. Their price was competitive and the quality of work was what I was needing. Overall a great value and great company. read more

Great service and Rick was phenomenal. Turns out the filter on my fridge was improperly attached and Rick fixed it in minutes. He did not try to upsell me on some expensive part and I really appreciated the honest service. I will definitely use them again if I have any future issues with my Viking appliances. read more

Professional an quick service. They got our old Viking oven up and running like new!

Not a review on the quality of the service as they cancelled my appointment twice. First time they cancelled was within the four hour window for service. Gave me a new date and 4-hour window to come out. 30 minutes into that service window, they cancelled, saying their technician will be out for several more days. At this rate, not willing to rearrange my work schedule yet again, with no confidence that anyone would show up. read more

When I called to discuss problems with my fridge, I was listened to respectfully and someone came out quickly. Texted when they were on their way and gave me great advice on how to handle my problem. Because I had already tried to repair on my own and was out of options, it was recommended to just replace the fridge altogether, rather than wasting money on further repairs. read more

Great service and timing for following up ...................................................................................................................:.:/ read more

Yet another road bump with this company. The burners that they said that they fixed in February stopped working in May. So last week I reached out and called the same person who came out the first time (who claimed that they were the owner), and they shot back a generic text said "can I call you later?" I detailed the fact that they had come out to my home in February, fixed the burners, which are now not working again. Then I followed up another time asking "how soon can you make the repair?" no response. He did not call me back Friday or over the weekend, today is Monday afternoon and still no call, so I picked up the phone and called again. When I spoke to him, he made all sorts of excuses why he couldn't call me back and or the fact that this is not really the number that he uses. (Funny because that is the number that we were communicating on throughout the Repair the last time.) He's also now hemming & hawing that he can't necessarily guarantee the work he did. So I asked, "so I have to have you come out every three months and repair the same burner?" The last time I had a brand new part shipped out directly from the manufacturer, and he said it was just installed incorrectly so he fixed it. But why is it broken again? And when I said, I've already waited three days and you didn't call back, now he's telling me I have to wait till Thursday till he comes out and looks at it. I told him I should not have to wait a full week for him to come look at a repair that should be warrantied... he made more excuses that he had to cancel a doctors appointment or something that has nothing to do with any of this. I'm getting frustrated with this company and the number of excuses they keep giving me... read more

Wolf & Viking Service - Called Friday, no response. Detailed issue, address saw message still no response. - Appliances & Repair Near Me - Manhattan Beach, California

I reached out twice for a quote. After the initial email asking details of what I needed repaired, I never got any response, even after I tried to reach out to follow up. I'm not sure what to make of a business that doesn't even bother to send a simple reply message to a potential customer highly motivated to get their appliance repaired. Perhaps it was a blessing in disguise that I did not get any response. read more

Great service. Rick was awesome, very knowledgeable and willing to answer any questions. He even provided tips for proper maintenance.

The technician, Rick, was methodical and knowledgeable during diagnostics, clear and personable with communication, quick and professional with the repair, and he was kind to my barking dog. The owner, Franco, was communicative start to finish. I plan on keeping my Wolf range running forever. They will be my go-to for repairs. read more

Agree with all the other reviews. Rick was amazing. Knowledgeable, efficient, polite and didn't try to upsell you on additional repairs. Our wolf/ sub zero appliances are 10 years old , will definitely be using him again. Oh, and did I mention the fair priced service charge. ? read more

Always so quick to get Rick out to fix the problem. He's so efficient and more importantly, honest. We've had him out three times, and he always figures out the problem quickly and fixes whatever he can immediately. So trustworthy! Highly, highly recommend this business. read more

Rick knows what he's doing. I had first hired another appliance repair company to fix my sub-zero refrigerator. They thought it was low on Freon. Opened the closed Freon line to add Freon. Rick came and immediately realized it was a fan that needed to be replaced. Rick is very knowledgeable and professional. Bill B. read more

I am so grateful I went into Yelp and found this company!! I had left 4 messages for the company I usually use and no call back in over a week. After going on Yelp I called and got a return call within 10minutes and the next day my over was repaired!! My whole kitchen is Wolf so I am so excited to find a new company with such excellent customer service!! read more

Rick was knowledgeable, clean, and honest. No upsells--in fact, he suggested that maintenance on our Viking refrigerator could be spaced out longer than I had inquired about. They've definitely gained a repeat customer. read more

As other customers have said, Rick did an amazing job. He was polite and courteous. He was able to correctly diagnosis the problem and fix it. It's hard to find knowledgeable, polite, and courteous repair people these days. Thanks Rick read more

First of all, thank you so much for the efficient service and the work you've done so quickly. You saved all my food! My refrigerator has stop cooling in the middle of the night and I found out that all the stuff is warm in the morning. I called USAappliance company. Alex was professional and polite, he fixed the problem in less than 1 hour. They've given me a warranty for a year. And also checked my drier and cleaned the vent as a complimentary! Would highly recommend to anyone who needs a reliable service to contact Alex. read more

Wolf & Viking Service - Our Fixed fridge - Appliances & Repair Near Me - Manhattan Beach, California

Our LG washing machine gave us an error code so I called Wolf&Viking to schedule an appointment. Rick texted me at 9 to let me know he was on the way and would be arriving in 35 minutes. Loved that. He showed up, put on a mask, was extremely clean and well groomed and very pleasant. He listened as I explained the problem. He then proceeded to fix the issue without making a mess. He let me know that everything should be fine but if I did have any issues just call him and he would come back out. Super professional, very knowledgeable about my washer and just a pleasure to do business with. Highly recommend!! read more

Rick was amazing! He came soon after our request, and quickly repaired our refrigerator.

Rick came over to repair my viking oven that had a faulty ignition system. He was extremely friendly, professional, and quick with his repairs. I noticed that there was something wrong with my burners right after he left (not due to the prior oven repairs), and upon contacting him about it, he promptly came back to fix the problem. Highly recommend Rick and this company for their great work! :) read more

I called for a noisy Viking refrigerator that's 16 years old. Rick came in and within 5 minutes diagnosed the problem and fixed something loose on the bottom of the refrigerator. This gentleman was honest and explained everything to me. I couldn't be happier with his expertise and customer service. Thank you Rick your awesome. read more

Fast, efficient and experienced, Rick diagnosed the problem, ordered and installed the part all within one week. I was pleased Wolf & Viking was able to service my Jenn Air. Their $79.00 service call fee is also quite reasonable. Rick is the best! read more

If you have ever had your fridge broken, you must know how disastrous such event can be. Yesterday morning that happened to us and I found Eric's number on Yelp. * Eric found a way to squeeze an appointment for us into his tight schedule and arrived exactly on time * He repaired our Sub Zero unit in a few hours * When I said that we also had some issues with our Viking oven, he asked me for details. After a few follow-up questions he was ready to provide us with an estimate, and quickly fixed the oven as well. As a bonus he gave us some tips on how to use other old appliances. In the end of his visit Eric explained all details of the bill. By the way, the total was quite reasonable. He even did the cleaning before leaving. Strongly recommend Eric to anyone who needs appliance repairs or maintenance. read more

Rick was quick and knew just what to do when he came check out my Viking range. My oven had been not heating properly so he checked the ignition system and yep it was that. When the part came in he came out and fixed it right up. Quick, easy! read more

Rick is skillful, respectful, and reliable, I will use his service whenever I need. He's easy to work with.

I, too, am very happy with this service. Rick came out on time and was completely familiar with our 20 year old Sub-Zero fridge. We were very concerned that it would be 'totalled', and then what? Dr. Rick listened carefully to our descriptions, did an analysis and turns out the excess water leaking was a very simple fix. (A crack in the drip pan caused water to leak on the floor. We captured the water. But it would not evaporate because it needs to be in the drip pan closer to the elements for air circulation and heat.) Rick repaired the tray for us and showed us what to do. He evaluated the door gasket which is often a problem. No problem there. (Thank you!) He oiled some parts of the fridge that were creaking excessively. So just a bit of simple maintenance. And checked our separate freezer, as well. He only charged a service call of $79 minus a Yelp bonus of $5. These days that is even less than getting your home warranty people to come out. And especially for a Sub-zero where they usually gouge you. I am tickled pink by Rick's service, honesty, and diagnosis! Highly recommended and will definitely use in the future if needed!! read more

Quick professional service. My Samsung refrigerator had a frozen ice build-up. I tried to clean it out in hopes that would resolve the issue (but it didn't). USAppliance was very professional and resolved the issue. Will recommend! read more

Rick is absolutely amazing -- honest, clean and knowledgeable! Literally within two minutes of looking at our refrigerator, he knew exactly what to fix and how much it would cost. Not only that, he gave a very quick time estimate to turn everything around. You truly can't ask for more than an upfront repairman it tells you the truth up front with costs and all timing information included. He also helped us with some suggestions for upgrading our appliances in the future. Thank you, Rick! read more

Rick did a great job on our Viking fridge. Another tech wanted to replace the compressor. Rick showed us that we only needed a fan motor, fixed the problem for $600 instead of $1500. Highly recommended! read more

Rick has worked at 3 of my properties and always is prompt, reliable, and very knowledgeable. He worked on our Viking oven, the igniter needed replacing, and serviced our sub zero. Highly recommend Rick, he's great! read more

Wolf & Viking Service - Sub zero fridge and freezer - Appliances & Repair Near Me - Manhattan Beach, California