I read the reviews before I went in and I should've listened. I thought, they can't be that bad. They were. I have never been to a nail salon where I was treated like I was. First off, I asked if they knew how to remove gel x nails. And they said, sure, you need a fill. No. No, I do not. I need them removed. One lady sat down and tried to pull the nail off. I told her she was hurting me and that's not how you remove them. She then clipped a large chunk of my nail off before getting mad and leaving without saying a word to me. By this time another lady was working on my pedicure who was pleasant enough. So I didn't want to just get up and leave. They sent another lady over to look at my nails. I asked if if she knew how to remove them and that it was ok if she didn't. She nodded and began to remove my nails. Let's just say the process was long and messy. Anytime I moved my hands she would abruptly put my hands down. She was getting frustrated because she clearly didn't know what gel x nails were and had no idea how to remove them. I would've been fine had she just told me she didn't know how instead of attempting to and getting mad at me because she was frustrated. She then asked me who did this to my nails. I go to a highly qualified nail technician who gets booked up for weeks and the quality of work she does is excellent. She was booked and I just wanted my nails removed before I could make an appointment. That's why I took a chance and stopped at this place. I don't ever like to complain about service, but the moment she put her hands on me in frustration, I felt violated and quite bothered. I had no intention of walking out without paying and not completing the service, as much as I wanted to, only because the lady doing my pedicure was pleasant. The lady that was removing my nails kept making remarks about my nails and sighing heavily. After I told her I only wanted my toenails painted with regular polish, she kept trying to tell me to get gel polish on both my fingernails and toenails. I said I only wanted regular on both. She couldn't understand why I didn't want gel. Not good for customer service. If her intent was to remove them, not knowing what kind of nails I had on, and realizing she had no idea and it was going to be more difficult than she thought, all she had to do was say so, respectfully, and I would've understood. Not make someone feel like they were a problem. I didn't make a scene, nor did I want to be unprofessional, and I wasn't. I bit my lip and sat through it, embarrassed. When the process was over, my toes were nice, my fingernails looked horrible. She painted over the glue she didn't know how to remove. She didn't ask me how I wanted my nails shaped. Some are rounded and some are square. I have nail polish over lumps. I got up, paid and tipped but in my frustration I forgot to tip the lady that did my pedicure. Instead, the tip went to the lady that was rude.
I picked one star because I had to pick one to write this review.
**please believe the reviews about bad service** I wish I had. read more