After almost 10 years of being a faithful and loyal customer I am saddened and dismayed to be leaving this negative review which is entirely justified. My husband and I have owed three doodles; a labradoodle, double doodle, and now a goldendoodle. Mary always did an outstanding job of grooming them when her business was home based. Prior to moving to her new shop she took on an assistant whom I found to be slightly caustic and acerbic. This past week I took my child (because that is what my puppy is to me) in for a bath, sani cut, facial cut, and ears. Her appointment was at 11:00 am. Abby, my dog, was not matted because she is brushed, raked, and combed daily so this cannot be used as an excuse. The "assistant" told me that they would call me when they were done but it would probably be for quite a while because they were very busy. I informed her that I could bring my girl back later if that would help them catch up. She then informed me that it would not help because they would probably bathe her and then put her in a crate to air dry! I certainly wouldn't want my hairdresser to wash my hair and then expect me to air dry while she worked on another customer! To make a long story short, my girl ended up being there for four hours which is entirely unacceptable. I called Mary and left a message asking her to call me back because I wanted to discuss this with her thus giving her the opportunity to explain as to why this happened and how to prevent it from happening again. Mary did call me back today and from her tone of voice I could tell that she was not happy with me voicing my complaint. She informed me that one of her groomers walked out on her....not MY problem(which leads me to wonder after being spoken to the way I was) why she can't hold on to help but then she informs me that she has several helpers! I also informed her that the customer should at least be told when showing up for an appointment how long it might be and given the opportunity to bring their dog back on another date. This is just not good customer service. Some lessons need to be learned here, some advice needs to be taken with more than a grain of salt or one is going to lose more customers. Also note, there's another review left here that sounds very similar to mine. read more