This was my first time at Salon Nova. This will be my last time…read more Monique, the shop owner did my hair. The color came out great. The haircut is horrible. She asked what I wanted and I said to shape it up and take about an inch off. I told her that the layers needed to be shortened. She cut a very small amount and then dried my hair saying she likes to see how it falls before finishing the cut! WHAT? I explained that my bangs need to be just above my eyebrows and that they shrink when dried. She cut them so short they are well above my eyebrows when dry. My hair looks ridiculous. I have short bags and a long bob that just hangs from lack of style. The charge was $100...I think it was worth perhaps $40 for the color. Needless to say, I won't be back.

Me and my sister popped in after our pedicures next door to Salon Nova. We both needed haircuts and…read morewere pretty happy with the service! The salon is very clean, warm, and attractively designed. Heather, the owner, cut and styled my hair. Her techniques are very contemporary and she blew my thin, wavy, hair out like no one has ever been able to!! I usually get a cut only, because I end up going home and doing it over myself. I will "definately" recommend this salon to anyone who wants a precision, up-to-date look, in a relaxing welcoming environment.... I will go back to get a foil soon!

I was on the hunt for a stylist & decided on Salon Pure. walking in the vibe was great, the salon…read moreis modern, clean & well organized. each stylist has their own area that allows for plenty of room to work. booking was a bit difficult as I didn't really know what needed to be done to achieve the look I was going for but my stylist Carly helped me out once I arrived. I did a full foil, color, blow dry & cut. Although she wasn't able to do exactly what I wanted in the first session due to my hair being so dark, I was very happy with the outcome. My haircut on the other hand was done by her assistant & idk what she saw in the photo I showed her but I'm pretty sure it wasn't a picture from a 1980s magazine featuring Bonjovi or the hair do Miley Cyrus wore when accepting her Grammy for flowers. idk I'm still trying to figure it out!! I rebooked with Carly for 6 weeks out. I left without saying a word as I would never hurt someone's feelings. I was scheduled for today @11. I recieved a message 2 days ago asking if I could come in for 10. I responded yesterday with I would Try. At 10:17 the salon reached out. I responded at 10:43 saying I was running behind. I was then told she couldn't take me as my appointment was @10 & she had another client. I informed the person my app was @11 & I stated I would TRY for 10. They then went on to say they wanted to charge $390 for a missed app & none of that money goes toward my next service. Here's the lowdown!! Carly double booked & tried to get me in earlier due to timing Or she had another engagement. When I booked my service right after I got my hair done, she knew what I needed, so the excuse of me needing a bigger service therefore requiring more time is bull****. They then try to make me feel like it was my fault & try to get money out of me for a service they clearly couldnt provide because they said if I got there at 11 they can do a partial service. They wouldn't allow me to rebook unless I paid there "no show" fee. even though they were in contact with me before my appointment time which was 11. Also get your haircut at your own risk!!! This is why I gave this place 2 stars.

Sophia can not re-create the same color twice. $300 for a root touch up is robbing kids especially…read morewhen they leave in tears 3 times in a row. Called to speak to the owner who was also talking to Sophia and told my child she wasn't welcome anymore. Horrible business. Get a master stylist to do the same color for 200.

Got a second cut here which was also great. My first cut was free and they don't list price ranges…read moreonline, so had no idea until checking out that my wash, cut, and blow-dry was $62.

Unfortunately the worst experience ever. I have literally never left a review before, but this…read moreexperience was honestly really horrible. Would not recommend. I came in asking for a basic brown balayage with lighter pieces and made it very clear that I do not like red tones in my hair. I even showed a reference photo. I ended up with noticeable HOT PINK highlights, which was completely unexpected and not what I asked for at all. There was no conversation or confirmation that any kind of pink tone would be added to my hair. I gave the salon a chance to fix it and came back, spending over 8 hours across 2 days trying to correct it. Unfortunately, the end result still has red undertones and now looks muddy, not like a balayage. What made the situation worse was the way it was handled. The owner was dismissive and blamed the result on a very slight color filter on my phone, saying I "should have known" I was getting pink. Even if a photo looked slightly warm, that does not justify adding hot pink tones without clearly communicating that to a client first. The owner honestly seemed annoyed that I was there and barely finished drying my hair. When I expressed that I was still unhappy after spending $300 on something that wasn't what I asked for, I was told I would have had to pay that amount regardless, and the conversation was essentially shut down. I also tried calling afterward to resolve things and never received a response. I understand that miscommunications can happen, which is why I gave them the opportunity to fix it. But the lack of accountability, poor communication, and unprofessional attitude made this a really frustrating experience. I literally cried for hours straight after coming home with pink hair, and then to be told it was my fault and to not be offered a discount/ partial refund is CRAZY. This is the reference photo I showed, what I received, and then the "correction"

Sabine is awesome, she knows her curls. I've had so much bad luck over the years trying to find…read morepeople who have the skill for cutting curly layers the right way for my frizzy 3a Latina hair. She's got it down!

Just back from my second appointment with Sabine. Sabine does a phenomenal job! Listened to what I…read morewanted and I'm so happy with how my hair came out. Really focuses on educating her clients on how to care for their hair. On top of her skill, she is delightful to talk to. Can't recommend her enough.

Came back again and got a beautiful layered haircut with bangs by Kimberly! She did such an amazing…read morejob and she was very kind and sweet. She made sure to talk me through her process which made me feel comfortable. Thanks Kim for the great service!

She is absolutely not happy at all with her haircut. It is WAY shorter than what was asked for. All…read moreshe wanted to do was to be able to put her hair into a ponytail braid. While yes, she can scoop her hair into a ponytail it BARELY is able to. There's no way to braid it. The hair is uneven and choppy. This wasn't miscommunication. I very clearly showed what she wanted and where she wanted it cut. Between the hair dresser saying "it's just a couple inches" and this lame response of "well she can put it into a ponytail like she wanted to", and not receiving a call back from the manager. she has been so sad about her hair...just a terrible way to treat a 14 year old.

Great experience here! Was looking for a new local spot for a men's cut. My wife recommended…read moreAnthony David Salon as this is where she has been going and has had great cuts here by Chanel. The reviews reinforced my decision to come here also. Scheduling an appointment was quick and easy (online or by phone) and I was able to get an appointment for the following day. Ashley was my stylist and she absolutely nailed the look I asked for! I showed her a pic and described what I was looking for and she listened attentively and understood what I was asking for. She took her time and asked questions along the way which is what I like. Shows she is interested in getting you the look you want. Overall experience was great! Salon was clean and price was very reasonable considering what you get; including a shampoo and rinse at the end followed by styling. No need to have to go home and shower after like I used to at a barbershop. Will definitely be returning to Ashley. Thanks again!

Anthony makes my hair look amazing. The whole salon is wonderful. Super clean. Welcoming vibe.read more

This was the most relaxing experience I've had in a salon! Christine P was amazing - I wanted a…read more"fall look" and she helped me work through my ideas and pick the perfect color, not to mention she worked a miracle on my old lifted/blonde color. I'm in love with it! Thank you Christine! Ps. If she sees this, I passed my nurse practitioner board exam!! Thank you for cheering me on! :)

First visit for color today and I cannot express how happy I was. Jordyn was amazing from start to…read morefinish. She took the time to give me exactly what I was looking for. Thank you Jordyn for making me feel beautiful today and I cannot wait to come back!

Absolutely love it here ! Beautiful salon! Comfortable and clean! Very welcoming and absolutely…read morecharming! Very friendly and excellent service! Vibrant atmosphere!Michelle did amazing on my hair! Thank you so much! Cant wait to come back!

I've been going to Laura's Hair Designs for many years and have always received wonderful service…read morethere. Always friendly personal staff and of course Laura is AWESOME. I have also had my hair straightened for about 3 years now with the Japanese Permanent Hair Straightening. My hair feels so soft and manageable. You can't beat it if you have frizzy curly hair. It's just heaven.Laura has placed 3rd nationally in this specialty. She has been certified since 2002. I would highly recommend her to my family and friends.

The worst place ever. My wife went there and was seeing by Kathleen, let me tell you. Very very…read moredisappointing, totally not what she asked for. I even noticed the damaged done to her hair and I'm a man. She came out looking like a scare crow, totally not what she wanted, I guess this lady most if been on a rush and just doesn't care for the $200 dollars that she was paid to do a decent job at least, nope.. NOT AT ALL pls people, STAY AWAY FROM THIS PLACE! FAR, FAR AWAY

Stacy did my hair last Friday afternoon. She did a partial foil of blonde highlights. I left…read morefeeling very pleased and happy. She was very friendly and accommodating and listened to what i wanted and did her very best to give me what I was asking/looking for. She did an excellent job. I will be returning to her as a loyal client. Thank you

I had to breakup with my other Salon. It's not you it's me. Most women know how hard it is to find…read morea good stylist it is like finding the Chupacabra. You have only heard of it in some instances and to find one is rare. I find that in Jessica Conley. She is a truly a hair artist. I repeat I will follow this girl anywhere so off to Billerica I go! I have to say upon reading the one review on this site I was a little skeptical, but I know Jessica would never work for a less than stellar salon. I trust her with my life after all (well my hair) and to a woman her hair is her life or so to speak. The salon itself is setup in what appeared to be a converted house. Very cute. Everything was immaculate and very clean. I think the previous poster might have been having a bad day because everyone there was quite friendly and accommodating. I was offered a beverage coffee, water etc and no one was unprofessional. If you haven't read my previous reviews of another salon about Jessica then let me just say she does great color, amazing color but her true art is her haircut. This girl can cut folks. I basically tell her do what you think is best I TRUST YOU and away she goes. There is a huge trust factor there to say that to a stylist. She may look young but don't let that fool you Jess has been trained by a master stylist. This girl knows her stuff! You need to book your appointment TO DAY. This is the best thing to hit Billerica since well...the mall? Well that is irrelevant.. Go and go now!

Great salon that does really great hair and makes you feel welcome. We recently moved out of state…read moreand I miss this place!