I purchased a Lifebooker coupon for Leah and was really excited! When I tried to book an appointment, she responded and said that she was looking for a place for me, then didn't respond for two weeks! I emailed her again after a week and got no response, then finally called to book an appointment. Otherwise, I would never have heard from her, even though I had already paid for the service. She was curt and rude on the phone, in fact I heard her swear and when I asked what was wrong, she complained about an open window (strange!)
At my appointment, I waited for at least 25 minutes after the start of my appointment before she ever greeted me (by the wrong name). While she shampooed my hair, she got distracted by the phone and other things and left me sitting in the sink with a head of shampoo for more than 10 minutes. While this happened, another stylist came in with a dog that is apparently there all of the time. She reached over my head and I thought she was resuming my shampoo, but she was just getting water for the dog.
Leah did a mediocre job with my hair, but her attitude and the borderline unsanitary conditions made me feel unwelcome. I tried to be friendly and chat with her to pass the time (mine was a 30 minute service that took more than an hour and twenty minutes due to all of her distractions) but Leah made it clear that she did not care whether or not I returned. I tried to address my concerns via her email review system, and she responded without apology, telling me to get another coupon and go somewhere else
I would have considered going back but frankly her attitude and all of her distractions make it clear that this place is not at all worth the $250 full price service. I believe that if you are going to look down on customers who make purchases from online services like Lifebooker and treat them like their time is worth less than full-paying customers, then you have no business offering Lifebooker services.
I'm disappointed in Leah's lack of professionalism and personality, and frankly, I could have gone anywhere else to have the same service done, and Leah left me wishing I had. read more