This review is for "Black Butterfly Hair Salon" at this same address. I went in for a hair root color touch-up, and a touch up relaxer. The owner of the salon had a trainee do my shampoo and the touch up color. The trainee washed my hair in "cold" water and kept saying that the "products in your hair are difficult to wash out." She finally decided to use "warm" water and that solved her issue. I paid $200 for the services. The next morning while styling my hair, I realized that the top left side of my hair was not properly done with the color.
I went to work and called the owner to make my complaint. She told me to come back and she'll fix it. I had a brown color in my hair and made sure to stress to the owner that I only wanted either dark brown, brown, or black. She said "okay" and proceeded to redo my hair. I felt the need to stress to her that I only wanted a specific color because I saw that she was coloring everybody's hair with a RED hair color. I do not like RED hair color. While she was re-doing my hair, I asked her again if she was using brown color and she said "Yes."
After she finished my hair and turned me around, I saw that she had put RED color in my hair. Now you tell me. Who does that?? She stood there and LIED to me while disrespecting my wish. I refused to allow that lying demon to upset my spirit. So, I smiled, didn't argue with her, didn't ask her "Why", and walked out of the shop. I never went back. This happened a couple years ago. I told myself that my hair will grow and the color will be changed in a few months.
This was my second time getting services at this same "Black Butterfly Salon." The first experience was also terrible, and it was a different stylist who serviced me. I wanted a roller set with a touch up relaxer. She insisted on a "rod" set. Maybe she didn't have any more rollers since she had used rollers on another customer. After she was done with my hair, she put so much grease in my hair and had a very nasty attitude. It was a horrible experience, and I should have stayed away.
I give this a one-star rating because the touch up relaxer was done properly and the styling was ok. I'm wondering if they have issues servicing "immigrants". Horrible service. "For whatsoever a man/mankind soweth, that shall ye also reap." read more