I am writing this negative review about Studio OC in Fountain Valley, California, because even what was a good company can easily turn bad. The only reason I say what was is because there are some positive reviews which I read before I decided to go with Studio OC for my photography studio needs, and become a customer. I am not one to complain about a business unless they are really big pain in the butt. I would not recommend Studio OC in Fountain Valley, California to anyone trying to rent a photography studio space for photography needs and all photographers who are looking at renting a space out good luck to you. I am a very patient person sometime too patient, but the rude disrespect I received by Channel the owner of Studio OC should not be kept silent. Photographers beware of Channel the owner of Studio OC, who is completely too experienced to have anytime for customers (photographers) who have paid for studio time.
I live in LA and I am a working photographer and work with many studios and the way I was treated by Channel the owner was demeaning and outright disrespectful.
The only way you can book time is online and when I called to get information the phone was not answered and I left a message then after no response I called again this tome the owner of Studio OC in Fountain Valley, California finally answered the phone and had no time for me because she was with a client, but yet she answered the phone? and was not interested in calling me back just go to the website and figure it out basically. As a photographer you need to be detailed, as to everything included in the rental, especially if you are renting for a full day. Well the website of course is not detailed to what you can get and there is only one picture of each studio to look so still don't really now all the info. I only needed the studio for 2 hours, yet the studio I wanted you have to book for the full day in order to rent it. So I decided to book two different studios to get the information on both consider 1 I have never been there and two which studio would be best to fit my needs. So I then called again to get more information to make a booking, again rude rude attitude from Channel the owner, left me on hold for more then 5 minutes and when she finally got on the phone with the only interest of rushing me off of the phone. No interest in typical customer service issues, which every company providing a service or product has to deal with. But in this case Miss rudeness had no time for me.
With many of other photography studios out there. I went with someone else. I would never want to work with a company that does not value their customers, this is just typical business 101 stuff, but not a care from Channel at Studio OC.
Of course when I let Channel the owner of Studio OC know I was canceling the only thing she cared about was not giving me my money back, she had no remorse or interest in saving the sale by trying to answer my concerns or anything just a sorry no refund. To me that is the worst business type to deal with. Channel the Owner of Studio OC, did not want to do anything to help me with my purchase, all she was interested in was keeping my money.
I find it hard to pay someone my hard earned money when in return they do absolutely NOTHING! Shame on you Channel and Studio OC. For as long as you been in business does not give you the right to be rude and unappreciative to paying customers. I have to give Studio OC in Fountain Valley, California the worst rating possible because of the lack of information, lack of customer service (which you need customers to be in business), and lack of professionalism. For Studio OC to be in business this long and not treat their customers with value is a complete tragedy. read more