I booked an appt for a haircut for after I got out of work for Saturday at 1:30 pm, immediately I got a confirmation about my booking. Then 3 hours later, I get an email stating my appointment has been rescheduled for same day at 11 am. I tried to call the salon to figure out why the change occurred, and there was no answer. The voicemail said a text was better and you'd receive a quicker response, so I did that. But, no response. A little while later, I tried calling again and there was still no answer, so I left a voicemail this time and followed up on my text message. Still no response. I even called a third time, but to no avail. I figured I would still show up to my appointment at the originally scheduled 1:30 time, since they're open 9-5. When I arrived, the door was locked and no one was inside. I called again but obviously no one answered the phone. I even checked all social media platforms to see if possibly they closed for personal reasons or anything stating why no one was answering my call and no one was in the salon. Needless to say, there was no information provided on what was going on. I just wanted a simple, quick trim and was excited to try this place out since I just moved to the area and needed a new salon, and the reviews were great. But after this experience, I can't understand why or what happened. I will not be coming back here, I'm so disappointed. read more

Jessica was my hairstylist. I was in town for my son's wedding. I was a new client. She listened to my needs and my hair came out beautiful not overly done. read more

Loved it. Loved the results. Thank you Leah. See you in 5 weeks. Prices great. Hairstylist was awesome. Went from crazy red to gorgeous brown. Love it!!!! read more

Heidi cut my hair and it came out great. She had lots of tips for me and even answered my text when I had a question. Hopefully the service will continue to be this good and I will go there permanently. The only draw back was the long wait. read more

I was so nervous to go to a new place. My hair is long and no one was listening how I wanted it cut. Natalie did a fantastic job! I explained I wanted soft layers(when your hubby notices how choppy your hair looks, theres a problem). Nat did an awesome job along with mini white blonde highlights all over. I left crying because I was so happy! I thought it was my hair changing, have had a great experience the past year while going theree. read more

Alicia Studio 13 - Long hair with layers and half foil highlights - Hair Salons Near Me - Haverhill, Massachusetts

My stylist was orqidea. I went in thinking I was just going in for a trim but we ended up taking more off than I ever had and I LOVE the cut I received. Orqidea was very talkative and kind and I had an amazing experience talking to her. In addition they gave me a cute goodie bag for being a new customer which was fun as well. I will definitely go back! read more

Alicia Studio 13 - Hair Salons Near Me - Haverhill, Massachusetts

I am always nervous about getting my hair cut by anyone new but 1,000,000 stars for this place if I could. I absolutely LOVE it here. The atmosphere is great and everyone is super welcoming. First off, the hair: Natalie is attentive and will truly do what needs to be done to make sure you leave there feeling happy. I've been going here for almost a year and I have never been happier with the results. I just got my eyebrows done today and HOLY HELL, her sister is also amazing. It's no wonder they were rated the best for eyebrows. I had one eyebrow that was awkward and the other that was "ok". They were fixed (as much as they could be) within a matter of minutes.. and we have a plan to get them to my goal. I will never go anywhere else for my hair and eyebrow needs. I really can't rave enough about the ladies here. Give them a shot and I promise, you won't go anywhere else either!! read more

I recently decided to cut off all my hair (roughly 11 inches) and decided to go with the first shop in Haverhill that I typed into google and Studio At 14 popped up, so I decided to try it out. Stepping in I noticed the place was clean and the vibe in the room was positive as all the hair dressers seemed to get along with each other and their clients. The women who cut my hair spent over an hour styling it. She spent time understanding exactly what I wanted and checked in throughout the cut that I was comfortable with how she was styling it. She was clearly skilled and took her time to make the cut perfect. The cut ended up being EXACTLY what I asked for and I am extremely happy about the outcome. I highly recommend this place and am sooo excited I have found a new hair salon!! read more

Absolutely love Alicia and this salon. Unfortunately had a terrible experience with Tanya. I have gotten my lashes done a lot over the years and never had any issues. This time my lashes were stiff as a board and stabbing my lid right after getting them done. Had lashes glued to 4-5 of my own and many glued directly to my eye lid. My eyelids have been swollen ever since. On top of that, there were thick chunks of glue that looked like I piled on mascara when no mascara was used. once again, I LOVE Alivia and this salon just had a bad experience with the one artist. read more

Alicia Studio 13 - Hair Salons Near Me - Haverhill, Massachusetts

Came into an empty salon for a quick eyebrow waxing. Web Page says walk ins are welcome. Was turned away for not having an appointment. Guess they are happier with an empty salon. Oh well. read more

I have been coming here for 5+ years! I have since moved 40 minutes away, but I still make the drive once a month! It is worth it!!! Professional, luxury, without being overpriced. I now live in Boston and won't let anyone in the city touch my hair. Natalie is a queen!! read more

I am a fan and want to promote what a great salon this is. Friendly, professional, and conveniently located in gorgeous downtown Haverhill. As one of MANY salons in downtown Haverhill (and in many cities around here these days), this salon does stand out. Their prices are amazing! The space is welcoming and Natalie's attention to historic attributes of the building are worth mentioning (her tin ceiling is awesome!). I would say that the only thing that stopped me from giving five stars is that I did feel a little like things were being rushed...Natalie moves at the speed of light so maybe it's something that is a style thing, but I only come in every 7-8 weeks so I want to feel like the attention to detail is high. It definitely won't keep me from coming back, but I found it to be worth mentioning. Edited: my comment above kept me from coming back. Moving too fast caused several smacks in the face with the blow dryer cord and a severely sore scalp because she was moving too fast and constantly hitting me in the head with the brush. She is a sweetheart but needs to slow down. read more

I have been going to see Natalie for 10 years. I started with her when I lived in Haverhill. She's incredible! She has transformed my look so many times. I don't tell her what I want, I just sit in her chair and let her go to work. I then relocated to Cambridge, MA- yup- still drive to Haverhill every month to have my hair done. I can't say enough great things about Natalie. I met her in a mini mart when she complimented me on my hair. What hairstylist does that? Compliments another stylist's work? Well that's her.... honest, trustworthy, beautiful heart. I'd follow her anywhere! read more

This salon is so fabulous. The interior is really clean, modern and relaxing with a lot of exposed brick. My stylist is Natalie, she is the owner. I have recommended this place to so many friends who went once and have been regulars ever since. The staff are all super nice and professional. You know when you go to get your hair cut and you tell the stylist what you want, and she says "uh huh," and does something completely different than what you asked because she thinks it would look better? That has never once happened to me here. I don't color my hair or anything, and it is 35 dollars for a wash, cut, and dry which is very reasonably, especially for the quality. They are a full service salon so they do hair, makeup, nails, facials, tanning etc. Try them and you will not be disappointed. read more

Tanya is an outstanding stylist who is always eager to educate and share her knowledge. Personable and friendly is an understatement, not to mention her work is flawless. Would recommend read more

I recently moved to Haverhill and chose Natalie and Studio at 13 due to Yelp reviews. I've now been there 5 or 6 times. Natalie and her sister Nancy are both talented and warm. First Amanda at front desk is pleasant and efficient booking! The salon is full service and beautifully decorated. My hair cut and color with Natalie has never looked better. Stephanie for facials and more is also fabulous. Products used are great quality, prices are more than fair and while there they make you feel like family! I highly recommend Natalie and this salon/spa! read more

Nancy is the best for waxing!!! She does an awesome job and is always super friendly. Definitely check her out if you are looking for a new waxing spot. read more

Wow, exceeded my expectations! Natalie is a real professional. I came in with a mess of hair- I needed a cut and I thought also highlights or a color correction. Instead she advised a cut and mask treatment to tone my existing color. I appreciate that she steered me away from something more complicated (and expensive). The price can't be beat. I left with healthy shiny hair with a beautiful blowout and the price is only $40. Can't beat amazing quality, service and price! read more

I visited the salon for the first time a few days ago . The whole staff was welcoming and Natalie is amazing ! I found my new hair salon!

I really like this place. Heather did an amazing job on my bayalge! She was very accommodating and I left very satisfied ! Nancy is amazing at eye brows I will never go anywhere else because she knows what she's doing ! They always come out perfect ! ALSO, the owner is very passionate about her salon and a complete sweet heart ! I highly recommend them :) read more

Nancy and Natalie do a wonderful job of making you feel welcome and pampered. The shop is beautiful and a little bit funky, as well as comfortable. Natalie does wonders with your hair, listens well and you'll never walk out vowing not to cut your hair for another year so it will grow back! Nancy is exceptional with eyebrows and nails!! read more

First time client and went due to the reviews on Yelp. Well very thankful for the reviews because the hair salon is wonderful. Very comfortable atmosphere and everyone that was working was extremely kind and considerate. Natalie, one if the owners/stylist did two beautiful haircuts. The last place I went to (the haircut assembly line !! ) hacked my hair and I ended up wearing a hat for two months . So Natalie is helping to repair the damage . Also had a wax done which was much quicker than the assembly line place and was much better/professionally done. We found our new permanent hair salon!! Thank you Studio 13. You have two new repeat clients!! read more

Just loved them. So kind and welcoming. Family owned and run. Answered all my questions. Was professional and knowledgeable. I got my eyebrows and lip waxed there , let me tell you, I have already had 3 bad experiences in MA. I need to stick to NV. But anyway, the lady who did mine was wonderful and kind. She told me to come back in two weeks when one of my brows had filled in more and would shape better with the other. Now I am coming back for lip brow and Brazilian. Here's hoping. read more

This salon is beautiful. The hair dressers are nice and comforting. They did an excellent job with my hair, I'll be making another appointment within the next week or two. As you can see from their reviews, they really earned their 5 stars. read more

Simply the most enjoyable place for beauty maintenance. Professionals with personality, a lovely atmosphere and leaving with a smile knowing one's outer beauty has been restored. If you're in need of hair care or aesthetics this is where to get the treatment you deserve in a happy environment. Kudos to ownership and staff. read more

They are amazing. They open at 10 which is super early for a salon. I called to make an appointment to get my eyebrows done they said they were booked then asked me to hold on a minute and then were able to squeeze me in. She did and amazing job they decently priced and have excellent customer service. I'll be back for sure. read more

This was my first time going to Studio at 13 and I could not be more pleased. As soon as I walked in I was seated, offered refreshments, and the secretary was the nicest/funniest and most beautiful girl ever! Natalie who had cut my hair was so sweet and down to earth, the other employees were very humorous! Overall my experience was great!!! My hair has honestly never felt better. I can not wait to return. I even left with a little care pack that included shampoo, conditioner and a $10 gift certificate! I highly recommend it! read more

I cannot speak highly enough of this salon!!! Owner, Natalie, is one of the most pleasant, talented people I've had the opportunity to know. She is extremely attentive and detail-oriented; she's dedicated to each and every one of her customers. She puts her best into your hair - and you! - each and every visit. Her experience and skill is an asset and this community is absolutely ecstatic to have her salon here! Nancy, the waxing and massage goddess, is equal to her sister Natalie in talent in all things follicular! She crafts perfect eyebrows out of absolute Groucho Marx-ist specimens. I'm pretty sure she was trained by the waxing and massage gods themselves. Additionally, the salon boasts a make up studio that offers classes. I treated my mom to a make over here and was beyond pleased at the result and so was she! Thanks Studio At 13 for a wonderful experience every time and hair that I actually love no matter what!! read more

Wow! Natalie and staff go above and beyond to deliver incredible service and the best cut I have had in years. You will not be disappointed visiting this gem. read more

Do yourself a favor and go see Amanda the massage therapist. She is very professional, friendly, and has helped my muscles recover from marathons. The people at this salon & spa are very friendly. read more

Just came from Studio 13. After driving around downtown trying to find a (paid) place to park on a Friday afternoon, St. Patrick's day no less and finally entering Studio 13 I'm told Heather my hairdresser called in sick. Really? St. Patricks day? No call from Studio 13 Letting me know she was not doming in. This was my second appointment here. The first, a different hairdresser kept myself and my daughter waiting for 40 minutes while she kept telling us just a few more minutes. Having to deal with downtown traffic, paying to park and having two bad experiences both times I've been there my daughters and I won't be going back. read more

Found this place quite by accident and so glad I did! Agnes updated my haircut and I returned the following week and she fixed my color which took a long time thanks to past shenanigans but she made it happen just in time for a formal wedding I'm attending! I LOVE my new style and can't wait to see Agnes again! read more

First time here. Natalie was great. She listened to what I wanted and that's exactly what she did. It was perfect and she is so friendly.

Got the best haircut ever today from Heidi I will continue to see her. She is for sure a master stylist. Thanks Heidi

First they called and asked me to move my appointment up an hour to spend more time with me. HAH Then when I called and asked did they have anyone that knew how to cut curly hair which I was assured they did. I told the girl I did not want any of the length taken off and my hair came down to my waist. I walked out of there in 20 minutes with my hair cut up to my shoulder blades. Save you money and do not waste it here. read more

Amazing service! I moved to Massachusetts and was having the hardest time to find the perfect stylist until I found Natalie! She's beyond amazing! The salon is absolutely gorgeous and the staff is friendly. Natalie did such a great job on my hair! She's very talented. definitely pleased with her service and products! Nancy is amazing too with eye brow waxing. read more

A salon/spa as wonderful as Studio At 13 is worth it's weight in gold. I am so grateful to have found them! I recently moved and found myself 2 hours away from my previous salon, so I did a quick Google search and found Yelp reviews for Studio At 13. They were so responsive after I had reached out for my first appointment and went above and beyond to make me feel welcome when arriving for my first visit. The salon itself is GORGEOUS which is the first sign that these women are pros. Nancy truly is "The Queen of Eyebrows" and such a good soul. They are the best of the best. I can't say enough wonderful things about this salon and am so excited to go back. read more

The true test of a service industry is their response when there is a problem. I've been a fan of Studio at 13 since I first moved to the Haverhill area. This week, there was an issue with the outcome of a service and I am blown away by the response of the salon. I initially felt uncomfortable even calling them because I just love them all so much, but they sprang into action to get me back in as soon as possible. There was no question that their goal was 100% satisfaction, AND to make sure that I felt comfortable and well taken care of. If you are seeking a new salon in Haverhill, or are new to the area and facing the uncomfortable task of finding a new salon to call your own, I highly recommend booking your next appointment with Studio at 13. read more

First time costumer. The experience was amazing. The staff was very nice and welcoming. I felt like I was really appreciated from the start. Tanya was amazing. She gave great advice. She always had reasons to back up her answers, which showed me she knew what she was talking about. I loved how she was able to give me advice because she valued me as a costumer and wanted to make sure I was getting the best haircut. I loved my experience here, and I will definitely be coming back. read more

Its actually embarrassing how poorly this place is run. I absolutely will not be back, and if I could give 0 stars I would. The owner is incredibly unprofessional and it shows. read more