Another fantastic experience with The Joneses LA. This is our third time working with them. We…read morereupholstered our couch that we custom made with them years ago. It feels brand new! Everything from the in-person shopping to the delivery is easy going. If there are any snafus, they fix it right away with no stress. I always recommend them the moment a friend is looking for a couch.

I had been sofa shopping for a few months and couldn't find what I wanted. I'd been disappointed in…read morethe past by the well known furniture brand/retailers and decided to do some research on sofas made here in LA and came across The Joneses. On my first visit I met Richard who was so patient and helpful. I ended up ordering a sofa exactly to my measurements, in a gorgeous color/fabric and it was made locally and delivered in 3 weeks. Everyone who comes to my house and sits on the sofa doesn't want to get up! It's so comfortable but also an incredibly solid piece of furniture that I feel comfortable will last for ages. And has a lifetime warranty! I am also thrilled with the price/value proposition - I have a custom sofa made in Los Angeles for what I know to be a fair price. Even the people who delivered the sofa were top notch. Highly recommend.

Walking through this store is an absolute dream. Must have stayed here over an hour admiring all of…read morethe pieces. Came in specifically to check out a desk I had been eyeing online. So glad we saw it in person because we decided it might be impractical for us when we tested it out. Fell in love with a sleek grey desk lamp that was on display but the color we wanted is backordered for several months. The associate says we have option to cancel before it ships out so that's nice. Shipping is pretty expensive so be sure to come in person to make sure you love the product. Cool framed photos of initial furniture design plans flanking the hallway to the bathroom. Bathroom was also very nice. Has own dedicated small parking lot.

For months we walked by this store at times they were not opened and in the window they had this…read morecool looking chair I wanted to try out. On Superbowl sunday we stopped in to try out the chair (see photo). Not bad--I could lay on it for a few hours to watch TV or read. It provides good support. It's made of leather and comes fully assembled made in the USA. Cost: $2K! So we were not biting. I thought it would be 500.00 before the salesman told us. That's 2K plus tax and freight. Yikes! My friend who took the photo of me was laughing the whole time because she thought it looked like a Doctor's exam table.

Claudia and Daniella made my living room dreams come true!…read more They really took the time to work with the pieces I already had, and helped me design a beautiful, elegent space.

Unfortunately, we still feel that the product and support we have received doesn't really match the…read moreprice. This company is owned by La-Z-Boy now and it shows in all the worst ways. Ultimately, the hassle with my damaged car became too much during a stressful time. This driver (may have) caused cosmetic damage that would need over ~$1,000 in professional repairs. Regarding the couch, it really isn't holding up well even though pets don't use it, we are considered light weight people, and we do our best to keep it nice. The pullout bed mechanism was either installed wrong, or there is a flaw that makes folding it back in feel pretty dangerous. So that feature (which was the whole reason we bought it) is basically unusable. With that mechanism being suspicious, we can't even give this thing away for free. If you want an expensive, cheap couch... shop at Joybird. The people at headquarters were helpful to an extent, but couldn't really help all that much. The in-store team is awesome, but can't really help with the issues going on.

All in all a stellar experience @ Modani! Harry is super…read moreupbeat, helpful and extremely informative in regards to all product and design plus he is supportive to clients at every step along the way. He also kept me in the loop throughout the process as I recently furnished my condo! I've also visited other Modani properties (ie: Miami, Houston) and this Los Angeles location brought everything together for me! Thanks again!

One of the worst customer service experiences I have ever had…read more The first mattress support was delivered broken. It took nearly two weeks of back-and-forth communication before the issue was finally addressed and a replacement was provided. Now, less than six months later, the replacement mattress support has failed as well. Instead of honoring what was represented to me as a one-year warranty, the company is trying to shift the responsibility onto me and discuss protection plans rather than address the fact that the same component has now failed twice. What makes this even more frustrating is that this was not the only quality issue with the furniture. One of the nightstands arrived uneven and was not properly painted in several areas. At the time, I chose to overlook those defects and did not file a complaint because I considered them minor issues. Looking back, that was clearly a mistake. The most concerning part is that nobody seems willing to clearly state, in writing, whether the company is refusing warranty coverage. I have repeatedly asked for a written explanation and still have not received one. A manufacturing defect can happen. A second failure of the exact same component within six months is a quality-control problem. When that is combined with other defects in the furniture and an apparent unwillingness to stand behind the product, it starts to look like a pattern rather than an isolated incident. If you are considering purchasing furniture from this company, be aware that when something goes wrong, you may spend weeks trying to get a resolution while the company looks for reasons not to take responsibility. Extremely disappointing experience. I cannot recommend this company to anyone who expects quality furniture and reliable customer service after the sale. One more thing that I completely forgot to mention. The mattress support system displayed in the showroom is not the same product that was actually delivered. As I later discovered, none of the mattress support systems shown in the store are apparently what customers receive. Instead, a much cheaper alternative support system is delivered with the bed. That would already be questionable on its own, but what makes the situation even worse is that the cheaper replacement component has now failed twice within six months, and the company is unwilling to take responsibility for it. Customers make purchasing decisions based on what they see in the showroom. If the support system displayed in the store is not the support system being delivered, that is something customers should be clearly informed about before making a purchase. At this point, I am dealing with the second failure of the same component, while the company appears more interested in avoiding responsibility than resolving the problem.

I am giving 2 stars because the sale staff was very kind. If not her, I would give 0 star…read more I ordered the orange arm chair and came with a strand of hair baked into the chair. The sales staff confirmed that is indeed hair and she was very helpful to fix this issue. She ordered a replacement for it but the replacement also came with hair in it. Eventually, she got me connected with a product manager to discuss the problem and he was very rude. When he basically told me that I am wrong, I mentioned how the sale staff confirmed that this is in fact a piece of hair but he started to talk over me and told me not to trust the sale staff. He explained how that is not hair and it's a piece black fiber in a aggressive tone. It seriously looks like a piece of pubic hair. When I asked him if this isn't hair, then is it a part of the design. The answer was maybe and it happens. To sum it all, this $500 chair comes with pubic hair or " black fiber" baked into the chair. Consider before the purchase.

Love everything about this place! The combinations you can custom create for their storage units…read moreare immense -- so many fiberglass color options and the units are modular so you can mix match or incorporate into your existing decor without a headache. I just bought my first Modernica items today -- a 3 tier alpine shelf (walnut, the smaller one that fits on top of desk or sideboard) and a table top cylinder ceramic planter!!!! Major shout of thanks to the lovely ladies holding the showroom down (Athena and another gal whose name I freaking forgot and I feel like a jerk bc she was the one who helped me today! She even brought the shelf to my car! Girl power!!!) -- they are so helpful, kind and charismatic! Extremely accommodating and just on it! I love when people are proactive and personable! Thanks again and see you soon for that custom storage unit! ‍

Customer service responded and clarified the misunderstanding. I was satisfied with the outcome and…read morewill continue to work with Kreiss.

I have just had the most amazing help with my order. Sydney…read moredid everything she possibly could even calling me back from home when she was out sick. Sydney is the best employee Ever. I'll be back soon Mary Alice CM Design

Melrose Ave is a one-of-a -kind LA experience like no other. Melrose is home to artist's, pop up…read morevendors, boutique shops, high-end sneakers, new and unique finds and also a great spot for people watching. Heat Machine is free and open Sunday, 8am-6pm. This hidden gem is located in a parking lot across from the iconic Melrose Trading Post between the streets of Ogden Dr and Genesee Ave. This artistic vendor space has over 30 unique vendors spaces that sell vintage clothing, custom items, hand made goods, and boutique local startups just to name a few. The prices are comparable to similar vendors on Melrose Ave. On Sunday, the area starts to get busy after 2pm. Get there early for first looks, good finds, and less people. At 5pm, the Melrose Trading Post closes and this area gets very busy with heavy foot traffic from across the street. Street parking only! Melrose has paid meters. The neighborhoods are free but have parking restrictions and most have a 2hr time limit. Pay attention to the signs. As of this review, the current cost for vendors is $50 for a 10x10 tent setup. It's the perfect spot for any small start-up business that's looking for affordable rates. If you are visiting the area, stop by this artist vendor community. It's a fun spot with good vibes. You might just find that unique gift you were looking for.