I am currently here on business till the New Year. I needed a touch-up on my roots to keep me looking my best, while I am here. I have a card from my colorist, back home, that shows exactly how and what needs to be done. For whatever reason, the young lady I was given did something completely different. I had a hint of something was amiss when she was blowing my hair out. It has been over a week and several hair washes since that I realize what an awful job was done on my hair. Just sad really. I have since cancelled my next appointment and I would not recommend this location.
I realize most would say make the salon fix this issue. However, from the time I arrived I had this gut feeling that I made a mistake. The receptionist was unkind, unwelcoming and I had to beg her for a coffee. Realize that I have never been to this salon and have no idea where things were or even where to put my coat. I was provided no introduction or showing off of the salon. I am a new client from out of state. I would think you would want to show off your business. I understand that people make mistakes, like we all do, but the young lady knew (when she was blowing out my hair) that something was amiss and decided to do nothing. The environment seemed sad. No one was smiling, laughing or enjoying themselves. I have no trust in that environment. They could very easily make the mistake worse. Why was someone not following this young ladies work? Just too many questions and not enough confidence for me to go back and trust them to do the job right.
The only thing positive was the recommendation for the MoMo conditioner, which was spot on for me and I thank her for that.
I am from the North East and I do see a high end salon, when I am home. If you advertise yourself as such, then you need to provide such service. In my personal experience and review I would not consider this salon to be one of a high end. I would not recommended due to the inability to follow instruction or to provide stellar service. I realize that this is my experience and my view, but I have been to many salons in the country and I provide each location ample opportunity to bring in what is needed for my hair color. If you carry the line I use (hence the reason I contacted you) and I give you the color variations, then you should be able to provide the service, period. read more