PRO:
The people running this place need a salon take-over! At least on a management perspective. I went in for just a blowout for a big party later that night. Old stylist was in Vegas so needed new one. Fell in LOVE with the young stylist. We discussed my hair- a good cut for my texture, what I needed and didn't need. She was "newer" but not right out of school. I could tell she was a natural because I have fine hair but tons of it, with that being said I have to go through my list of dos and don'ts of cutting my type of hair, she knew my list! I've had stylist that have been cutting for 10+ years that don't know basic things like that!!
HUGE CON!
I asked up front before I left, the best way to make an appointment. The "boy" up front and whoever standing up front gossiping with him said make appointments on-line.
Later that evening I went on line to make an appointment for the next week for a cut. I noticed there was another person with a similar name but my person was not listed. She has been employed for way over 6 months. (Find out later this was intentional, so petty) I chose the name I thought was correct, HOWEVER went into detail about my last visit. Described my stylist, gave the name, and went into detail about my predicament. I figured they had enough common sense to read the appointment request and figure out who I'm speaking of, I mean it was obvious I left a note!
It was almost a week before anyone contacted me and then it was by phone. They acted as if they had NEVER received an on-line appointment request before! He was "just sooo confused... ok now WHO do you want to see again??" As you can understand I felt real special right then. I was angry, I went through all the trouble of going on-line explaining everything!! So I went through the spill again. Described my person I wanted, exactly where her chair was. So to make this not even more drawn out you've got the gist of what I'm dealing with at this "place". If it wasn't for my really liking the stylist I would have ran as fast and far away from that place as I could.
Because it only gets worse!
I show up for my appointment, which takes me a 40-45 minute drive, only to be approached by a girl telling me I'm a little late but she can get to me. I thought she was just washing my hair or something... Then she asked me how I wanted her to cut my hair....
. Idiot at front desk booked me with wrong person. I was pissed. SO while I was there I said hi to the person I was supposed to see, (who of course had no knowledge of an appointment) and made my way up front to make an appointment.
After boy was through gossiping and perfecting his nasally valley girl persona, he had the nerve to ask "do you just want to reschedule on-line?". If looks could kill.
They cancel on me morning of, like 2 hours before, said they can't get in touch with my stylist, no show, can someone else cut my hair? . Pissed, and I DON'T believe them. I think they are liars and either Gossip Valley Boy has an issue with my girl or something. Rescheduled.
I rescheduled for the next Thursday. I show up, in the middle of a horrible rainstorm. Horrible driving conditions. Guess what?? She's not there they don't know if she is sick... I'm just glad I'm on my meds.....
I finally get in OMG! So worth the trouble! Remember the pic on Pinterest about 3 years ago with chick that had the cute shorter layered haircut? Everyone saved that pin!! The pic was from the side and she was blonde? Anyway, identical! This girl can cut hair!! My mother who is SO OCD about hair, especially mine, said it was the best cut anyone had ever done! Not style... cut. She told me that "that person knows how to cut"!
So to tie up the story, the assholes at 2121 never contacted my stylist, ON PURPOSE!! They thought I was, I guess stupid or naive, and I would just go for it and they could just switch me.
Does this sound like a company that goes by good morals or standards? I kept up with my stylist by text after my first cut. WE made sure we had OUR schedule right. Their problem with her? My opinion? Jealousy! She was damn good, didn't stand around and gossip, she stayed busy, triple threat! Lol
However they are very unprofessional. Not prepared for any situation. Their main concern???...TRY to be and act like a high end place, but it is so obvious they are a bunch of wannabes who want to give off that uppity air when you walk in.... and I will add, it is NOT a very nice warm welcome you receive when you walk in. Everyone, even customers have a sour look on their face and it is very off putting. I hate going to a place of business paying good money only to be made to feel like I'M bothering THEM! This I blame on the owners...you can't be friends with your employees.....and you can't play favorites!
I felt unsure what to do my first visit, afraid to touch anything, and could not wait to be called back because it was so uncomfortable up front, and I have money!! read more