Very poor management. They have you "sign" a contract that you don't get to read or physically sign…read moreit. They ask for a code that gets sent to your phone and that counts as your signature. Also got charged twice for the cancellation fee.

Ive been coming to pilates for just over a year. I really enjoy all the instructors. The facility…read moreis always clean. The staff is nice. The app to sign up for classes is great. Wish there was more space to accommodate for people per class. Ive seen my progress over the past year and im glad I have stayed consistent with going

Signed up for a free trial class, but had to cancel because of a prior commitment. Was going to…read morereschedule, however a staff member (my phone kept saying it was Julianna idk) kept calling and spamming my phone multiple times a day trying to get me to reschedule. It was so obnoxious and annoying it turned me off from the whole experience and I will not be spending my money here. Would recommend Babylon Barre in Lindenhurst instead!

In general, I think Pure Barre is great. This studio and their corporate policy is not. I created a…read morePure Barre account and was bombarded with emails and texts about a free class. I decided to try it and was booked for a class. They asked me about my fitness experience and I informed them I had tried Pure Barre before through a company event and wanted to try it in my hometown. They immediately redacted the free class and unbooked me. Very bizarre interaction as I had never made an account or booked a class with them before! I see some other people had the same experience with booking through Classpass. This place is clearly a money grab and cares more about $35 than customer experience.

I've been looking forward to trying a Pilates class with reformers and modern equipment, so today I…read morefinally checked into an introductory 30-minute class. Check-in was smooth, and they communicated ahead of time by email that grip/Pilates socks were required. You could bring your own or purchase a pair there. I brought mine, but I was pleasantly surprised that the socks sold in the studio were reasonably priced. Fran welcomed us at the front desk, and Kristy guided us through the equipment and proper form. The class itself was interesting but definitely short. Even though the movements were simple, I could tell they were effective and targeted. Classes are offered by level, and the studio has memberships: 8 classes a month for $229 or unlimited for $260. Personally, the pricing feels a bit hefty, but it was still a really nice experience. I appreciated how laid-back they were when explaining the memberships--no pressure to sign up, which was refreshing compared to other fitness studios I've tried.

I recently tried the introductory class at Club Pilates, and overall, it was an okay experience…read more The studio itself is welcoming and well-maintained, and the instructor was fairly friendly and attentive. The class is only 30 minutes so i felt it was a bit rushed and the instructor seemed to be frustrated with us not understand some of her instructions as none of us have tried Pilates prior. Perhaps a longer intro class to accommodate better instruction would have made for a better experience. I have tailbone injury and was assured it wouldn't be aggravated by the movements using the reformer. Overall it was an experience worth trying, but not something I would sign up monthly for.

Gym doesn't make anyone wipe down or wear masks, the front desk people just watch them walk in with…read moretheir masks down or none with them at all, bathrooms are disgusting and the equipment is filthy I don't think anyone cleans the gym, canceled after a week and got a refund for this crap

My husband and I went to this gym a few weeks ago and I had an experience I can't forget about…read more These two guys we're screaming at the top of their lungs at the workers. It was past closing and I was in the locker room and I felt so bad for those employees that were being yelled at. I was uncomfortable to leave the locker room and my husband offered to walk the woman employee to her car. She looked scared but handled it very professionally. She even offered to walk us to our car but we left reallll fast. We offered to call the police but she said the manager will handle it. Both of the employees handled it better than I would've!! Please keep your workers and other customers safe!

I'm really disappointed with our experience at the YMCA. My 7-year-old son was so excited to return…read moreto his swimming lessons after being sick for the past two weeks. When we arrived, we were told the classes had already ended--with no prior notice at all. No email, no phone call... nothing. This is actually the second time this has happened, which makes it even more frustrating. As a parent, communication is everything--especially when it involves young kids who look forward to these activities. My son was very upset, and honestly, I was too. A simple message would have made all the difference. Unfortunately, because of this repeated lack of communication, we will not be returning.

I am extremely disappointed with the level of customer service at the YMCA of Greater Long Island -…read moreGreat South Bay, specifically regarding the front desk employee Nancy. My family has been on-and-off members of this branch since 2020, so we are very familiar with the environment and the standards this location is capable of maintaining. Unfortunately, our recent experiences have not reflected those standards. The woman who previously worked at the front desk was truly a gem of a human being. She was warm, welcoming, and made you genuinely want to stand there and chat. She set the tone for the entire facility in such a positive way. In contrast, Nancy has been dismissive, unapproachable, and openly irritated by basic questions. In a customer service role -- especially at the front desk where first impressions matter most -- professionalism, patience, and friendliness are essential skills. That has not been our experience. Afterward, I noticed other reviews mentioning similar concerns about her behavior, which suggests this may not be an isolated incident. When multiple members share the same feedback, it's something management should take seriously. The YMCA is meant to be a community-centered organization, and members deserve to feel welcomed and respected the moment they walk in. At the very least, additional customer service training seems necessary to ensure the front desk reflects the positive, community-driven atmosphere the YMCA promotes.