The instructors are fabulous!! Love all the instructors I did classes with!! They are knowledgeable, helpful and friendly.Nice clean studio great reformers! The classes book up fast so you have to know your schedule for the month to get into classes. If you don't cancel at least 12 hours before class you lose your money which I think is totally ridiculous. (Why not issue a credit for another class, schedules change!!) I mean for $200 a month and you're only allowed 8 classes that's a lot!!!
I would warn you to find out about the cancellation policy. I never received it!!I was told it was texted to me??? I assumed it was month to month. It is not!! If you don't cancel a WHOLE MONTH in advance they will charge you for the next month. I was away and got my cancellation form in a week late (after telling them I was away and wasn't able to "write" on the form through my phone) they still charged me for a whole month. Mind you I wanted to cancel the month before and they were well aware of that. I had emails and text messages to prove it. Management (or maybe owner) wasn't helpful at all. All about the money NOT about the clients. I will not be going back. There are plenty of other Pilates studios in the area.
Edit: I was offered a refund which I felt was the right thing for them to do. I did have proof of requesting cancellation prior and messages that i wasn't able to get the cancellation form back to them as I was away (Not that they care) but I was sent a nasty text message from the owner basically telling me what a terrible person I was for leaving this review. He basically called me a liar. Acting like he did me a huge favor. I would like to say I have nothing against the instructors. I really liked doing Pilates and it was a great studio for that. The management/owner is EXTREMELY rude and really doesn't care about his clients. Again, ask for cancellation policy in WRITING!! ( Also I believe he owns the new studio opening up in West Islip) Don't get ripped off!! read more