The owner Elena is NOT hospitable whatsoever and she has no heart at coloring and cutting hair. I am from Pasadena and went to Elena in 2006 when she first opened Studio 16. At that time I knew she was green to her skills as she was young. Fast forward to 2016, 10 years later. I had since moved out of Pasadena and when I dropped in as a walkin 10 years later, she let me know that she was NOT interested in working on my menopausal mane from the start. She actually said to me as she was looking through my mixed colors of gray,blonde and brown, that no color would look good on my skin color when I asked her to do me a specific platinum- all one color! She said she could not do that either. Well, duh on me, needless to say, her work was performed inadequately and I walked out of her salon with a CHICKEN blonde as my new hairdresser in Houston called it as she went over Elena's bad work. When I called Elena about my concerns, she blew me off and stated she did a good job while my h town hairdresser took hours re doing the unbalanced highlights Elena left as well as highlighting my gray the proper silver Elena said she could not do! All in all, I DO not RECOMMEND her or her salon! She charged me 140 dollars and told me to use the `purple` shampoo to tone down her bright canary highlights when I called her to ask her to fix her bad work. Nor would she give me a refund. Enough said. read more