I was sent to Stuart Radiology to have a ultrasound on my left upper forearm , diagnosis, :…read moresuspicious infection? My ultrasound technician (Leslie) after initial scan realized there was more to it than the diagnose initially mentioned for this scan. She changed the procedure, to a full scan of my neck down to my forearm which revealed; phlebitis/DVT. Her professionalism and extreme knowledge help diagnose the real issue and now I will be able to get the correct treatment needed to resolve my issue. Can't say enough about the total professionalism , knowledge and care that I received today of the entire staff at Stuart Radiology. Thank you much Joe L

Been here many times throughout the years and always been treated with respect and polite people…read more Would recommend to anyone needed tests that they do, always fast.

These people really care not only do they offer gourmet coffee, cold beverages, quality tea. The…read moreoffice is bright and cheerful. The personnel are very friendly. The best part is if you need an MRI they've got the new tech seated MRI device. You don't have to lie down and go in the tunnel as we say where I come from winner winner chicken dinner.

The did a CT and Mammogram in August of 2025, did not submit to insurance immediately but did…read morereceive payment in October 2025. The sent me an invoice dated May 13, 2026, and charged me for a balance on the CT which I did agree that I owed. They also charged me for a balance owed on the mammogram which should be covered in full. When I called to resolve the issue, I was told that someone would get back to me, three week and another call later no one ever did. So, I paid the balance on the CT and wrote a letter and sent it cetrified. Stating I would not pay the balance of the mammogram because I did not owe it and I can't appeal to the insurance because they took 8 1/2 months to bill me and I no longer have that insurance. They now have sent me to collections. If they can't do their billing correctly and timely are the test results accurate??????????????

My experience with the finance and scheduling departments at Cleveland Clinic has been abysmal…read more My surgeon scheduled my surgery at one CC in Stuart Fl for late November and I was told I was all set. Then I got a pre-surgery bill from CC that said I had to prepay $55,000 even though the procedure is covered by my insurance. When I inquired of the CC financial office, I was told that CC was not in network for my insurer, Aetna. I called Aetna who said that CC was in their network. I had CC and Aetna conference, and Aetna confirmed that CC was out of network. I called my insurance agent who researched and said that, because CC had acquired so many of the local hospitals in Florida, it was possible that the particular one my doctor chose had not yet been accepted. I took the agent's suggestion and asked my surgeon's office to check another CC hospital in the area and sure enough, that one was in network, so we re-scheduled the surgery. A few days later, I got another email from the finance office at CC saying that I had to prepay $44,000. While less than the previous amount, it still made no sense. I asked my surgeon's office to intervene and find out why they were asking me to prepay for a covered surgery. The surgeon's scheduler said that CC did not know why my insurance was not accepted but gave me a "patient advocate" phone number to call. I called the patient advocate number, and it was 15 minutes with the advocate before he realized that I was not in Ohio. He gave me a patient advocate number for Florida. The patient advocate in Florida quickly had an answer for me. I was being billed by CC for the surgery because they wouldn't know what Aetna's coverages were for 2025 until after January 1 (it was now December 19th). She said that If I called January 2, they would have a definitive answer for me regarding coverage for my surgery. Meanwhile, the CC scheduler called me and suggested that I keep the date of my surgery, January 10 along with the appointments for blood labs and pre-op on January 3rd and the medical clearance appointment on January 7. This way, she theorized, I wouldn't risk a long delay for the next available surgery date. At 9 am on January 2, I called the patient advocate and was given the finance department and the person said she had to do a little more checking into the coverages but would definitely call back that day. I reminded her that the call back was essential since my pre-op appointment was at 7:45 am the next morning and I did not want to keep that appointment unless I was assured that it was covered by my insurance. I didn't get the call, and it was approaching 4 pm so I called them back. After the annoying 10-minute hold, I was told that I needed to download my insurance card because the one they had showed an issue date that was too old. I asked if they could just check with Aetna to confirm that I was covered. They said they couldn't. At this point, it was time for me to pull the plug on Cleveland Clinic. I asked this person to cancel my surgery and all of my appointments. She said she would switch me to the scheduler who could take care of that. The recording told me which number to press which I did but it then hung up on me. I called again and informed the person that I wanted to cancel everything and told her in general terms it was because CC's bureaucracy was driving me loony. She apologized that I had such a bad experience and said she would cancel everything. A half hour later, the scheduler called me back and said the CC finance department said I couldn't cancel the surgery, only my doctor could. I don't know if it was deliberate, but by now, my doctor's office was closed so I had to leave a message and hope they cancelled it before the appointment so that the incompetents at CC finance don't send me a bill for missing the appointment. If they do, I plan to file in small claims court. Yelp won't let me give a no-star review so I gave one star so I could post this. It should have minus stars. Dan Hogan Stuart Florida

Cleveland Clinic - Dr. Ronald Raspberry…read more Everyone blames everyone else. No one takes responsibility. To the point that getting it right is no longer the point, but who did it wrong. Radiology says it was Dr. Raspberry, Dr. Raspberry's office doesn't answer the phone. This is my second experience with Cleveland Clinic's Radiology department. The first time they mislabeled an arm x-ray - they showed that my injured arm was right and not left. When I asked them to fix it, they said, well, surely they'll be able to figure out which was broken. - After several calls to the orthopedist and the x-ray department, they finally changed it. Today, I went for an appointment that was scheduled over a month ago for a ct scan with contrast. I looked at the instructions a few days ago and it said to prepay my deductible and don't eat. So, I followed the instructions. I even checked again last night. I went in today for the scan and was walked back to the imaging room where they told me they didn't have my previous records and that my doctor was supposed to tell me to get my own blue liquid to drink - and didn't. They knew this before I got left. Then, after 15 minutes of supplying them with records, blood tests, and previous doctor information through my cell phone, they sent me home without my ct scan. On top of this, I pre-admitted online. This is one of many poor experiences that I've had with doctors here and I've decided I'm going to find doctors outside of the area and definitely away from Cleveland Clinic. My husband called and asked for my $250 back and they agreed. Which is good, but it took too many calls to too many people to get it done. To top it ALL off - at 9 am today the instructions that the doctor's office was supposed to give me - magically popped up in mychart. This was after the time I arrived at the hospital for the procedure and is time-stamped as such. It's bad enough that the doctors and radiology department are negligent, but changing the records after the fact isn't honest.

In my 47 year career I have worked as a nurse & manager in 3 integrated academic medical centers…read more I recently retired to the Stuart area & thought I would get my care from Cleveland Clinic Martin Health as it appeared to be an integrated system. I couldn't have been more wrong. Though my primary care is OK, the rest of the system is a disaster. Referrals take months to process if they call you back at all. Trying to get through their central scheduling office is a nightmare. It is almost impossible to book a radiology appointment. Their non-clinical administrative are poorly trained & can be very rude to patients at times. They can't seem to attract & retain enough specialty providers. Though I am not a big fan of Epic, their electronic medical record system, they don't seem to know how to use much of it. In addition forcing them to revert to an earlier version was an idiotic decision. To summarize the other integrated medical systems (e.g. Mayo Clinic, University of Miami, Mass General -Brigham & Women's) active in FL are missing a big opportunity on the Treasure Coast. They could easily displace Cleveland Clinic as the primary provider & I think patients would welcome there arrival in the area.

TRY to obtain the phone number for CC on Kanner Hwy. You cannot. EVERY phone number goes to OHIO,…read morewhere you have to listen to audio selections before a human, who gives you a number to an automated persons voice, telling you [if on the weekend] that the place is closed and to call back between 8-5 on Monday thru Friday.. when I know damn good and well the walk-in clinic is open.. BUT, I think I have the current parasite that's going around and want to know if they can test for IT.. before I drive there. DEI created websites, at its best!

Terrible customer service! supervisor yelled both at the patient and on the referral doctor. This…read moreis inacceptable. They make it very difficult to schedule an appointment and they claim that they do not except general Medicare and require ti pay out of pocket- which is a false statement! You'll never go there again and will advise all doctors. I know do not refer patients there unless they improve their policy and humanity in serving patients.

If I could give a negative rating I would! Two encounters & neither was good ! Canceled…read moreappointments, couldn't reschedule that day ,anywhere . Second appt. late because of late patient showing up ! Took them ! I missed appt. . because!

They dont answer the phone or return calls to make appointments. Ive tried twice in 2 days.read more

Rude and nasty people, NINE texts to confirm appointment then four phone calls and emails! Then…read moreappointment time changed without notification. When I reached out today to get report for hubby they asked lots of questions, when I mentioned I had filled out TEN pages of informatio, did they not have that? Tanika told me not to get snippy! Who trains these people, lack of customer service skills. Thank heaven we're done with them, will never go again. And NO they do not have a real open MRI.

They made a coding error to my insurance company and refused to resubmit the claim. They will not…read morework with the patient, even when the insurance said they should resubmit. There is no customer service. I would stay clear of this facility

Scheduling an appointment was a headache from the start. The online system doesn't work, and…read morecalling wasn't much better--the receptionist was rude and dismissive. When you're dealing with something serious and in pain, a little professionalism goes a long way, but that clearly wasn't the case here. I'll be taking my business elsewhere.

Highly recommend!! Absolutely love Dr. Kenyon and staff :) I work as a dental hygienist and my…read moreback and neck are my career. I trust Dr. Kenyon and am so thankful for her care!

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