It seems that my previous review, was totally ignored. Sitting in the waiting area, you can still…read morefreeze your ass off They obviously don't care or give a damn

I was referred to a Dr at this facility for a high PSA. When I went to the appointment the doctor…read moredidn't seem to care , listen to me for. 5 minutes give him my history run down, never came within 5 feet of me and just ordered another blood lab. I was billed a 247.00 new patient fee and they billed my insurance 1200.00 for that office visit. When I called Cleveland clinic about the charge they tell me the charge was for the room doctors time and supplies. Mine you I was in the room for 10 minutes they billed for 45 minutes and used no supplies. On the paperwork for the insurance company they claimed I was checked out and all my vitals were normal, never checked. Beware don't visit them!!!!

My experience with the finance and scheduling departments at Cleveland Clinic has been abysmal…read more My surgeon scheduled my surgery at one CC in Stuart Fl for late November and I was told I was all set. Then I got a pre-surgery bill from CC that said I had to prepay $55,000 even though the procedure is covered by my insurance. When I inquired of the CC financial office, I was told that CC was not in network for my insurer, Aetna. I called Aetna who said that CC was in their network. I had CC and Aetna conference, and Aetna confirmed that CC was out of network. I called my insurance agent who researched and said that, because CC had acquired so many of the local hospitals in Florida, it was possible that the particular one my doctor chose had not yet been accepted. I took the agent's suggestion and asked my surgeon's office to check another CC hospital in the area and sure enough, that one was in network, so we re-scheduled the surgery. A few days later, I got another email from the finance office at CC saying that I had to prepay $44,000. While less than the previous amount, it still made no sense. I asked my surgeon's office to intervene and find out why they were asking me to prepay for a covered surgery. The surgeon's scheduler said that CC did not know why my insurance was not accepted but gave me a "patient advocate" phone number to call. I called the patient advocate number, and it was 15 minutes with the advocate before he realized that I was not in Ohio. He gave me a patient advocate number for Florida. The patient advocate in Florida quickly had an answer for me. I was being billed by CC for the surgery because they wouldn't know what Aetna's coverages were for 2025 until after January 1 (it was now December 19th). She said that If I called January 2, they would have a definitive answer for me regarding coverage for my surgery. Meanwhile, the CC scheduler called me and suggested that I keep the date of my surgery, January 10 along with the appointments for blood labs and pre-op on January 3rd and the medical clearance appointment on January 7. This way, she theorized, I wouldn't risk a long delay for the next available surgery date. At 9 am on January 2, I called the patient advocate and was given the finance department and the person said she had to do a little more checking into the coverages but would definitely call back that day. I reminded her that the call back was essential since my pre-op appointment was at 7:45 am the next morning and I did not want to keep that appointment unless I was assured that it was covered by my insurance. I didn't get the call, and it was approaching 4 pm so I called them back. After the annoying 10-minute hold, I was told that I needed to download my insurance card because the one they had showed an issue date that was too old. I asked if they could just check with Aetna to confirm that I was covered. They said they couldn't. At this point, it was time for me to pull the plug on Cleveland Clinic. I asked this person to cancel my surgery and all of my appointments. She said she would switch me to the scheduler who could take care of that. The recording told me which number to press which I did but it then hung up on me. I called again and informed the person that I wanted to cancel everything and told her in general terms it was because CC's bureaucracy was driving me loony. She apologized that I had such a bad experience and said she would cancel everything. A half hour later, the scheduler called me back and said the CC finance department said I couldn't cancel the surgery, only my doctor could. I don't know if it was deliberate, but by now, my doctor's office was closed so I had to leave a message and hope they cancelled it before the appointment so that the incompetents at CC finance don't send me a bill for missing the appointment. If they do, I plan to file in small claims court. Yelp won't let me give a no-star review so I gave one star so I could post this. It should have minus stars. Dan Hogan Stuart Florida

Cleveland Clinic - Dr. Ronald Raspberry…read more Everyone blames everyone else. No one takes responsibility. To the point that getting it right is no longer the point, but who did it wrong. Radiology says it was Dr. Raspberry, Dr. Raspberry's office doesn't answer the phone. This is my second experience with Cleveland Clinic's Radiology department. The first time they mislabeled an arm x-ray - they showed that my injured arm was right and not left. When I asked them to fix it, they said, well, surely they'll be able to figure out which was broken. - After several calls to the orthopedist and the x-ray department, they finally changed it. Today, I went for an appointment that was scheduled over a month ago for a ct scan with contrast. I looked at the instructions a few days ago and it said to prepay my deductible and don't eat. So, I followed the instructions. I even checked again last night. I went in today for the scan and was walked back to the imaging room where they told me they didn't have my previous records and that my doctor was supposed to tell me to get my own blue liquid to drink - and didn't. They knew this before I got left. Then, after 15 minutes of supplying them with records, blood tests, and previous doctor information through my cell phone, they sent me home without my ct scan. On top of this, I pre-admitted online. This is one of many poor experiences that I've had with doctors here and I've decided I'm going to find doctors outside of the area and definitely away from Cleveland Clinic. My husband called and asked for my $250 back and they agreed. Which is good, but it took too many calls to too many people to get it done. To top it ALL off - at 9 am today the instructions that the doctor's office was supposed to give me - magically popped up in mychart. This was after the time I arrived at the hospital for the procedure and is time-stamped as such. It's bad enough that the doctors and radiology department are negligent, but changing the records after the fact isn't honest.

I don't like leaving negative reviews, and my experience getting the MRI done was fine. It was the…read morefollow up that is lacking! Trying to reach someone to get the report, just trying to speak to an actual person about your medical records is almost impossible. It's quite frustrating.

Really nice people. Kind..punctual and professional. Couldn't be happier to have a facility like…read morethis in Stuart!

Very nice place , Clean and professional,…read moreInteresting concept with an upsell of Course. Results are fast .

They were all very professional and efficient. Brad was very kind and knowledgeable about the heart…read morescan. We will go back again, Ty.

Been here many times throughout the years and always been treated with respect and polite people…read more Would recommend to anyone needed tests that they do, always fast.

I was sent to Stuart Radiology to have a ultrasound on my left upper forearm , diagnosis, :…read moresuspicious infection? My ultrasound technician (Leslie) after initial scan realized there was more to it than the diagnose initially mentioned for this scan. She changed the procedure, to a full scan of my neck down to my forearm which revealed; phlebitis/DVT. Her professionalism and extreme knowledge help diagnose the real issue and now I will be able to get the correct treatment needed to resolve my issue. Can't say enough about the total professionalism , knowledge and care that I received today of the entire staff at Stuart Radiology. Thank you much Joe L

Anything associated with Cleveland Clinic is typically subpar. We went here for imaging and what…read morewe have seen with Cleveland others here is FL is incompetence in billing. First, they don't send a bill, but an email. NO, send me a damn bill. After months, I see a bill; the insurance is incorrect; we are not covered by Medicare of FL or Florida Blue; how do you screw that up? Then there is an insurance adustment, then rescinded, then put back. Hmm, it tells me youdon't know how to do your job. Yeah, run away from this place

All I needed was someone to look at my finger to see if I needed a stitch. Loved the physician. The…read morerest of the staff? Not so much. The person who took my vitals was actually condescending and rude. I've never been treated like that before in any doctor's office, nor do I want anyone else to be treated like that. I will not go back, and I do not recommend.

Went in on a Saturday and everyone was very friendly, patient and professional with my 3 year old…read moreson who was hysterically crying from an ear infection. Definitely would go back and recommend to anyone.

Terrible customer service! supervisor yelled both at the patient and on the referral doctor. This…read moreis inacceptable. They make it very difficult to schedule an appointment and they claim that they do not except general Medicare and require ti pay out of pocket- which is a false statement! You'll never go there again and will advise all doctors. I know do not refer patients there unless they improve their policy and humanity in serving patients.

If I could give a negative rating I would! Two encounters & neither was good ! Canceled…read moreappointments, couldn't reschedule that day ,anywhere . Second appt. late because of late patient showing up ! Took them ! I missed appt. . because!

Review Title: Poor Customer Service in Surgery Waiting Area - Needs Better Family Support…read moreBody: On March 25, 2026, I was in the second-floor surgery waiting room at Cleveland Clinic Tradition Hospital in Port St. Lucie while my 82-year-old father underwent surgery. I asked the front-desk staff if they could start the coffee--they said no, the volunteer handles it in an hour. I offered to do it myself if someone had a key; they said there wasn't one at the desk. I requested a phone number to call--I didn't want to leave Dad alone before he went back. Two weeks prior, a friend had neck surgery here with another doctor. Two weeks later, he died from sepsis. That's why I insisted on seeing Dad: just three seconds to kiss his forehead and say goodbye. We had already prayed together. Staff said I might not get the chance--I had to demand it. This was unacceptable customer service. Hospitals should support families, not just patients. If AdventHealth Orlando were closer, I'd choose them without hesitation. As a CCRN, I hope the staff and leadership receive proper training on empathy, communication, and basic hospitality. The volunteer eventually arrived. I asked for coffee; she said she was "way too busy." I offered to help--just give me the key, I'd even add the sugar. They prohibit caffeine in coffee and the cafeteria but allow unlimited sugar, meat, and pork... it doesn't seem religious--just inconsistent. Overall: Great surgery outcome, but the waiting experience was frustrating and cold. Families deserve better. Cleveland Clinic tradition hospital St Lucie. The Nurses act like it's an inconvenience but rest assured if it was a family member or executive or their family member the service would be different and IT SHOULD NOT BE.

-10!!!!!!! NOT Supporting the families of patients, they followed a POA instruction to NOTallow…read morecommunication and visitation with a patient, even though the POA cannot interfere or sever family ties when I spone with the ombudsman she was very rude and confrontational. She refused to give me the information for the legal department and told me to call the main number and was very argumentative with me. I was seeking verification that the nurse was following the poa instruction that I was not allowed to visit my mother or talk to her via phone they tried to act like I was trying to obtain information and was seeking written consent. They like to dance around the issue and not deal with any problems. The entire experience with this hospital has been very poor and I would not refer anyone. To obtain healthcare from this facility.

Always pleasant doing blood draw get results online. Be sure to make appointment there were 60…read morepeople each hour morning I went. Snow birds r back!

I've been to this quest lab many times without any incident. The staff is always been kind and…read morerespectful and gentle. Anytime I have been there. When you make an appointment, you will wait no longer than 10 minutes. I recommend this quest at 900 East Ocean Blvd. in Stuart, Florida anytime.