I had two problems that needed to be addressed. I had a fairly new toilet that hadn't been set…read moreproperly and was moving around the floor and leaking. Also, the cold water stopped working in my shower, making the shower unusable. I lost my husband this year and am never sure about what to do when things go wrong in the house, since I never had to address those problems in the past. I called 1-Tom and they made me feel completely confident about my choice. Right from the start, I liked the fact that they answered the phone and I didn't have to keep pushing buttons to get to the right person. I was told that they stood behind all their work and they would make sure I was satisfied with the outcome. Before Alex came to my home, I received a photo of him. He was confident and friendly and I immediately felt I was in good hands. Originally it looked like it was going to be a bad situation with the toilet and that the floor might have to be torn up. Alex showed me what the problem was and I could now see why the toilet couldn't be installed correctly in the first place. Alex called his boss and discussed what needed to be done. He was able to do it without damaging the floor, which was a huge relief. I trusted that 1-Tom did the best job possible for me while avoiding major repairs. I would definitely use their services again and recommend them to my friends.

Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.

They could respond when someone requests an estimate for work. Why do they put themselves on this…read moreapp if they don't want to respond?

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

Shout out to Safe Haven Plumbing! We've been using them since 2018 when they were just starting…read moreout, and they have always been completely reliable. They've come through for us in every situation--even emergencies! Case in point: our refrigerator and ice/water system broke right before Passover this year. They came over after hours and fixed it immediately, and at a very fair price. Very reliable, personable, honest, and highly recommended. If you need a plumber you can trust, Safe Haven Plumbing is the one!

My go-to plumbers. They helped me on every plumbing issue I had since becoming a homeowner. Always…read moreprofessional and reliable. Shot out to Lori!

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

The team at Gallett Air worked tirelessly to get my air conditioning system fixed and reliably…read morerunning. They were knowledgeable, professional and positive. They made it happened! The best and nicest group who cared about my home. I highly recommend this team/company for anyone who wants an honest team for your home.

Mary insisted that I needed a whole new faucet because they couldn't get the parts. She sent over a…read moremoron who didn't know what he was doing. He installed faucet which leaked again after a few days. They another moron to clear a drain outside. He put a hose in something which wasn't a drain without knowing where it went. Last straw when I spoke to her husband the owner about another leak he told me shower head needed to be replaced which involved knocking down a tile wall. My handyman fixed it in 45 minutes. They lie and then cheat. They put in a faucet which they told me was sigma which was actually a cheap knockoff. Stay away from this company. They are dishonest and incompetent.

Had an emergency leak in my home. Werner sent someone out the next day but would have same day…read more They honestly told me it would be considerably more for Sunday service which was nice. Showed up on time. Fixed what was requested and was very friendly. Needed follow up work done and they were prompt to respond. Would use them again for emergency or even needed work.

No show multiple times and lied about being licensed and insured until after a deposit was placed…read more Took money without doing the work.

Gibson from Gibson Air Mechanical was really great. He came out to install a couple of Wi-Fi…read morethermostats in my home. I had done my research and I was ready to install them myself, but I needed some help getting the 3rd "common" wire hooked up down in the basement. When he arrived, he put on shoe covers to keep my floors clean and immediately got to work. After inspecting the current thermostat wires, he concurred with my assessment (should be an easy job). However, when he went to the basement, he found the the previous installer had done something strange, and spliced the wire somewhere behind the wall only extending TWO of the three wires (which explained why I couldn't find the third wire). Now HERE is what made Gibson so awesome... rather than talk me into doing the extra work of finding the hidden wires (which now would take significantly longer and be more costly), he recommended I buy a different model of Wi-Fi thermostat which could operate with the existing wiring and which I could install myself. To top it all off, he didn't even charge me for the visit. Ultimately I ended up buying and installing the other model of thermostat myself and his advice saved me a bunch of money. I feel bad I didn't end up using him because he was so friendly, trustworthy and helpful, but his business card is now taped to my boiler and he'll be my go-to guy moving forward.

In 2018 just prior to a really hot and extremely humid July 4th holiday weekend my Mitsubishi A/C…read morestopped working. With each visit by my local HVAC outfit things were continuing to spiral out of control. Each guy they sent to solve whatever the problem was appeared as if it was their very first service call. Yes that's right, on the job training experimenting with my $12,000 almost brand new 3 year old state of the art computerized Mitsubishi! Finally, I had enough!! I began searching for a new HVAC company. I remembered that my family had been using Comfort Control in East Northport N.Y., but was told that normally they would not travel to Nassau County. I called and spoke with Samantha. I explained what I had been dealing with for well over a week and that I really needed help. She said since my family were longtime customers they would come over and have a look. The next day a gentlemen named Anthony showed up. I explained what had previously been done which included bypassing Mitsubishi's internal water pump and jury-rigging the computer board to force the fan to blow warm air even though the unit had shut itself down. Anthony got on the phone with Mitsubishi and began to attempt to first undo the damage which had been done. He was calm, professional and courteous and explained to me he'd get to the bottom of this. After about 2 hours he did just that!! He then began to troubleshoot what the real problem was. This didn't take much time as he discovered a clogged drain pipe and explained one of the first things any company should look for is just that!! He then blew the drain pipe clean using pressurized air. So for well over a week I was sweating my ass off because the local idiots couldn't think to try that first along with charging me hundreds upon hundreds of dollars, which I did get back thanks to a comprehensive report that Anthony wrote up for me to show them. I will always remember and be grateful that Comfort Control bailed me out of a very frustrating situation. Fast forward to Tuesday Aug 25, 2020 and my Mitsubishi shut down for the first time since back in 2018. Called the local outfit and insisted they send one of their two senior technicians. On Friday Aug 28, 2020 they responded and were not quite sure what exactly was going on however they were able to get the unit working again. I got right on the phone with Samantha and explained that I really do not have much confidence in the locals and could she send someone over to give me a second opinion. She said if the unit shuts down again she would do her best to accommodate me. I want to emphasize that over approximately a 40-year period I have used more than a half-dozen HVAC businesses in my area and discovered the hard way that each one is worse than the next and that finding a really good one is nearly impossible. Comfort Control is just that. I cannot say enough good things about Samantha, her father Bill, and Anthony. Besides all that they are just very nice folks who have helped myself and my family with all sorts of referrals having nothing to do with heating and cooling. Unfortunately for me they only serve Suffolk County, NY.

Bill came and diagnosed the problem after a thorough analysis. He took the time to explain to us…read morewhat was happening and what our options were. On installation day, everything went smoothly and on time and as planned. I recommend him highly for his professional service! One of the best contractors I have dealt with.

Being 12/20/22, all of the 7 plumbers I called were either busy until 1/06/23 or had not yet…read morereturned my call. I had just replaced a malfunctioning washing line and went to turn the valve back on and it started to leak profusely. He picked up on the first ring and walked me through tightening up the packing nut and waited patiently on the line until I got it good. He too was backed until past the end of the holidays, but offered to set an appointment if I still had an issue. Thank you

Needed a plumber in a hurry! Jack had been to my house to give me a quote for my kitchen!! His…read moreprice was fair and he impressed me very much! I chose to go with another plumber who also impressed me! Unfortunately the plumber I chose couldn't finish the job due to an emergency!! I called Jack and explained my problem and he agreed to come the next morning!! His price was competitive but more important I needed my new faucet installed! He did a fine job and fixed another problem I had without asking for additional $$$$!! I found him to be very professional, friendly and patient!! No rushing to do the job and get out!! I strongly recommend Jack for any plumbing problem!!