If I could give John more than 5 stars, I would. One of my central ac units bombed out on one of…read morethe hottest days. He squeezed me in the same day. He said he was coming at 5, then was running late but communicated he would still be there as soon as he could. This man came at 930 at night--when most people would've already been home in bed, and said I'm going to keep my word and I told you I would come so if it's still okay and not too late I'm 10 mins away.... He showed up; Diagnosed everything, gave us a temp fix overnight, sent me a quote (since we needed a new system), then called me the next morning to tell me he found the equipment for slightly less and got me an even lower price! And is replacing the unit the next day. Wow... aside from being super professional, he was honest and very knowledgeable. I had two other quotes done out of due diligence (which I do for every big job or contract work), and he also gave us the best pricing. So I would highly, highly recommend John and his company. And I'm so glad we found him. We will definitely be using him for any HvAC needs going forward.

Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the…read morecondo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again.

5 Stars - Honest, Quick, and Professional!…read more I had a great experience with this local HVAC company and highly recommend them. Our AC stopped working during the start of a heatwave, and Kyle was able to get out to us quickly. He was absolutely fantastic--friendly, professional, and incredibly knowledgeable. What really stood out was the honesty. Kyle diagnosed the issue fast, explained everything clearly, and made the repair without trying to upsell us on anything we didn't need. That kind of transparency and integrity is rare these days, and it's exactly why I'll be calling them again for any future HVAC needs. Thanks again to Kyle for the excellent service from start to finish!

I have been using Kyle, the owner, for years to help me out with any air conditioning problems…read more He's always been able to service it for me. His prices are extremely fair and very honest. He originally installed my central air, over 15 years ago and still going strong. Kyle also put a mini-split in my basement , that runs great. I would highly recommend him without any second though.

l had John service my ac unit on Tuesday excellent service my helpfull explained things. Excellent…read moreService.

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

If I could give more than 5 stars I would. Chris literally saved our family in this up trending…read morecold! He is very responsive, punctual and respectful. He showed up with his partner to access our situation and took his time to troubleshoot. The work required extra work and he personally took that on to work with the manufacturer. He communicated effectively with every step of that process and when we ran into issues, he suggested alternatives. He was able to source and install a new unit for us at a good price and even better timing. He was available to answer any and every question we had. Him and his partner were respectful of our property and situation. In this time of being weary of contractors, he quieted our fears. We plan on using Chris for our next project. I cannot recommend him enough and thankful for making our home warm and comfortable again.

Chris was absolutely amazing. Called to have a hearing/cooling unit installed in our garage and…read moreChris came by same day to check it out! Very professional and pleasant to work with. They did an amazing job and very thorough. Highly recommend for and of your HVAC needs. Good honest work and price!

I filled out a request on 6/26 for estimate on updating one of three R22 central Air systems in my…read morehouse. Filled in all my contact info and after three days no call or email. I understand that this is a very busy season but not a call or email for just an appointment is not good. I do not understand why some companies even offer the option to fill in for a request on their web site. I filled out three other requests and with a day they provided me with an appointment. It's a shame because I liked the puppy sitting with the owner! Update on 07/1 I called again and this time I spoke with Christian who set up an appointment for 7/03 between 1-3pm.

Thank you to everyone at Therm A Trol in Blue Point NY for your professionalism... We are so…read moregrateful. Very dependable company ...we are 100% satisfied with every aspect of a job well done. The H Vac system is great!! Installed perfectly in a timely fashion. Immaculate when the job was done .. Thank you again . Mr. and Mrs. Jim Wenz Bayport NY

We had a small addition put on our home and had Joe come in to let us know the best way to cool…read morethis area. He recommended we replace our handler and condenser with a larger unit to compensate for the extra room, plus our equipment was nearing the end of it's life cycle age wise. It just constantly felt like it was running to make the house cold. He also added a supply and return in the small addition. We had the system put in during October 2022. Joe and his team are always extremely knowledgeable and a really nice group of people. Joe has an after hours messaging center which is 24 hours, and his team is always well equipped. Joe himself even came out a couple of times to help us with things. We are very pleased with the work and promptness that Joe and his team provide. A very stand up guy who stands behind his work, and has excellent employees! Highly recommended!

I couldn't be happier with the service I got from Joe's Custom Installations on my air conditioning…read moresystem. From the start, the office made things easy. When I called or left a message, I got a quick response with the details I needed, no waiting around, no runaround, just straight answers. That kind of communication goes a long way. When the service tech showed up, he was on time, respectful, and easy to talk to. He explained what he was doing in plain English, didn't mind my questions, and got the job done right without cutting corners. You could tell he took pride in his work. It's not every day you find a company that makes the whole process simple, honest, and stress-free. My system is running great, the house is comfortable, and I feel like I can trust them if I need help again. Joe's Custom Installations is the kind of company you recommend to your neighbors without hesitation.

I was looking for a local company to open an new customer account and continuously service my…read morehouse. The company's performance was poor. I called to schedule an appointment, which the call center answered then took a message for a call back from a company agent. The company did call me back to schedule an appointment however they missed the appointment "No Show". The excuse later given was my appointment was scheduled incorrectly. I then made a second appointment which the company then did a "No Show" again. The reason given to me was the technician was busy at another appointment. Long story short- I went with a different company after two failed attempts.

I wanted a new plumber to handle my current boiler warranty issue, and upcoming projects planned…read morefor Spring. I chose JetAir due to the reviews. Unfortunately, Jon is a liar. He said my warranty claim was APPROVED, but when I contacted the manufacturer weeks later about the delay, they said no claim form was sent in to start the process. I confronted Jon, and he answered that I should easily BE approved, because he's seen this before (completely avoiding accountability for having lied). Since then, I have caught him in more lies. I also contacted the manufacturer and the supplier to get copies of documents Jon sent me, bc he NEVER sends original copies--just photos. WHY?? Bc he only snaps the content UNDER the date, to avoid detection that he has been lying and hasn't acted for WEEKS. I asked Jon to send the additional photos of the boiler to the manufacturer, so they can determine if the problem is a product defect (standard practice). He lied, saying his employee was out sick for days so he couldn't obtain the photos (that was 2 wks ago. To this day, he hasn't sent them all). Since then, I have found out that Jon also lied when he told me the manufacturer was closed Xmas week (only 2 days), and that he sat on that claim form since NOVEMBER and could have sent it in then to get the ball rolling (or even early Dec). Also, he dealt with a supplier to SHIP the new boiler instead of trying to find it in stock (which my new plumber did, to save time and an extra $300 for me in freight costs). Jon just lies and lies. Even the people he works with are hesitant to answer questions--they don't know what lie John has told the customer. Suggestion: I would RUN away from this company. Either the owner is money-hungry and accepts too many jobs he can't handle, or he is just incompetent. I know for a fact that he is certainly untrustworthy, and I wasted a lot of time on him.

Just used them again for our heating. Great service, he found the issue right away and got our heat…read moreworking again. He was able to come over pretty quick after we called. We had gotten ripped off before last time our heat was broken, didn't want to make that mistake again. I recommend bonded mechanical for your heating and AC work.

I had a new hot water storage tank installed. The work was done on a timely fashion. The…read moreinstallation was clean and neat. The guys went the extra mile to make sure that everything was working well. I would not hesitate to recommend them.

Very responsive and trustworthy. Found this company from the reviews and have to say that they're…read moreall true. He is very responsive and usually picked up any time you call him. If he missed your call, he got back to you same day. Affordable and reasonable service fee. He also was great at identifying and fixing the fault. It was a pleasure doing business with him then and now going forward.

***HIGHLY RECOMMEND! 5+ stars***…read more My furnace stopped working yesterday, so I started making phone calls to different HVAC repair companies. After requesting quotes on Yelp, I got a slew of phone calls from different companies asking if I wanted to make an appointment for an estimate. At 8pm, Nick called and instead of pitching himself to do the repair, he gave us some suggestions as to what the problem could be and how to fix it. Following Nick's suggestion, we made a quick trip to Home Depot, bought the $40 piece, replaced the broken piece. The fix took less than ten minutes and just as Nick had said, the furnace was working again! Never, in my 29 years of home ownership, has a service person ever turned down an opportunity for a job that probably would've cost several hundred dollars (not including the initial diagnostic fee)!! Nick showed himself to be a stand-up guy who wasn't just looking to make a buck off me. And if in the future, I have any other HVAC needs, Nick will be the first person I call. I only wish I could give him more than 5 stars.