I didnt actually get to use this facility. I signed up for a membership becuase I was stuck in the…read morearea twice a week for a few hours so thought it was a good idea to get a workout in while waiting. Unfortunately, plans changed and I live too far from the gym location to keep a membership active. HOWEVER, I did stop by the location on several occasions to ask questions and worked with the admin Manish via email on several occasions. EVERYONE that works there is so freindly, inviting and helpful. I met with a female, can't remeber her name but it was for personal trainging and she was the sweetest. The owner was extremely pleasent and the environment in general was so welcoming and calm. I wish I lived closer so that I could be an actual memeber here and if my location ever changes, I'd be back in a heart beat. The facilities are also super nice, very clean and everything you could ask for in a gym. THIS is the place to be!

So far great place! Love it already. I thought I was lost at lt first. Just seeing the big green…read morebuilding with no signs. But I got out the car and saw someone else in workout clothes. I asked where it was and was asked if I was here for the workout. I said yeah. I followed her through the gate/side of building and boom there it was. She gave me a hug and welcomed me. After that I signed in and was greeted with more hugs. I signed up for the free Saturday class on line the night before. Now it's time to get rip!

UPDATE! I'm not sure how or why, but my message about my…read moreexperience trying to sign up at the UFC Gym must have reached the right people. I received a call last night offering me the deal exactly as it was originally presented--no extra conditions or changes. I'm really happy and feel like they made things right. Today... I'm heading in to break a sweat!

I've been a member since Covid and frequent this gym 5 or more times a week. Coach Justin targeted…read moreand acted in a hostile manner towards me yesterday. He acted unprofessional and due to this incident I feel unsafe to return. He violated my privacy and rights with regards to HIPPA. I brought the incident to Marie in management to resolve this issue but she was dismissive and pre occupied with her phone. She let me know that she would discuss it with him at a later time. Due to the nature of his disrespectful behavior I would have hoped I was met with more compassion and sense of urgency in conflict resolution.

Today I noticed the water fountain and it can fill the bottles too. Awesome thanks for investing in…read morethat for us. And the bikes have New pads for the Buttons. To be able to pick the different routines and to enter your time age and weight before they were a little rundown and some had exposed areas. That's nice!! Thanks However- maybe some air freshener for the women's restroom. I'm not sure what's going on in there.... But it gets a little rough.

24Hr Pearl City is my favorite 24Hr location in Hawaii because of its location, free parking, and…read morealso the available amenities in the facility. It has wet/ dry sauna, swimming pool, and jacuzzi along with weight training areas. I also do think that the facility is also cleaner than Kapiolani, with no gym odors or musk in the ambient air. I would love to come more often if I am in the area. Definitely recommend this gym if you have a 24Hr fitness membership!

The staff have been welcoming when I have encountered, one sweet lady is often cleaning. The…read moredumbbells go above 80lb which is rare for AF locations. This gym has rarely had more than 12 people inside and it is larger than the many AF gyms I have worked out on the island as well as the mainland. The temporary is always perfect as I have found several AF's are freezing. The equipment is dated but everything is usually in working order. The layout. equipment placement, and flow of the gym is good. Cons - it needs a deep cleaning | some areas of carpet needs repair or be replaced | the small refrigerator rarely has the free water bottle as advertised but they will provide RedBull on occasion | the water fountain / dispenser for sure needs to be cleaned | they need more than 1 stair master | Bottom line, I really like this Anytime Fitness location and I think the staff does the best they can in most areas. Ownership should dig deep and make a few repairs starting with carpet that is tapped down near stretching area and the press machines.

If you're into convenience great. If you prefer customer service, go somewhere else. I just got off…read morethe phone with the General Manager and was told that I can cancel my membership anytime since I'm on an open contract. BUT, their policy requires that I pay for December and January before I will actually no longer be a member. I've been attempting to cancel my membership for a few months. I called their toll free number only to be told that this location requires termination in person. I've called and texted since then with no response. I finally went in person and saw on the door that service is by appointment only. I have an appointment set for tomorrow. It is unfortunate because up until now, I've appreciated my membership. I am canceling because I got my own rowing machine, which is why I became a member in the first place.

I've actually frozen my account with my other gym to stay here permanently at Planet Fitness. I…read morefeel like the atmosphere and machines, especially the recovery equipment, have helped me be much more consistent with my workouts. The only suggestion I would have would to add another total body/red light machine! It's been especially popular lately. Lol speaking for myself. I use it every time I come into the gym. But noticed theres two tanning booths but hardly anyone uses them. Mahalo again Pearlridge Planet Fitness

Awesome gym and the location is minutes away from my house. Great staff and the cleaning machines…read moreare always filled (thank you). The machines are clean and works amazing. The only bad thing about this gym that left a sour taste was the late fee of $20. I used this membership under a different card and I missed a payment. The late fee is $20. I went into the gym and the friendly staff said "the manager will call you back and can help remove the $20 late fee since it's your first time." He let me in and I was able to workout. Monday came and I didn't receive a call from the manager so I called the gym in the afternoon. I explained wha happened and the front desk lady said, "I'm sorry, but the manager declined the request ". Can't waive $20 huh? Thanks manager! Other than that, the gym is awesome! State of the art equipment and friendly staff.

I am thrilled to write a review for Muneca, my amazing fitness Coach. From the moment I started…read moretraining with her I knew I had found somebody special. Muneca is not only highly motivating and kind but she also prioritizes overall women's health (mental, physical, nutritional, hormonal), which sets her apart from other coaches. Her exceptional knowledge, and understanding of fitness and of women's health makes her an invaluable resource. Muneca is constantly mixing things up! She tailors her workouts to the specific needs and challenges that women face, which has been incredibly empowering. Munecas' workouts, are nothing short of incredible! They are challenging, they produce incredible burn and build results. What sets Muneca apart is her dedication and genuine care for her clients, with her guidance, support, and expertise I have reached remarkable benchmarks (in my short 2 weeks of working her). Her commitment to my success, has contributed to my overall well-being, both physically and mentally. She understands each individuals immediate & long term goals and checks in on her app to make sure your are tracking and working to meet them. Looking ahead, I'm extremely excited to continue my training with Muneca. Her unique approach along with her motivating demeanor, makes each workout intense and enjoyable. If you are searching for a Coach who not I'll only pushes you to new heights, but also genuinely cares about your well-being I highly recommend Muneca. She is an incredible Coach and I am grateful to have her guiding me on this fitness journey for the long-term!

I started my fitness journey with Muneca late September of 2022. It's almost a year and attending…read moreher small group/personal training has made a tremendous impact in my life. I love seeing fitness results. In addition, being a part of a community of supportive, empowered women goes above and beyond any other personal trainer. I highly recommend Muneca.

The gym has awesome machines, I felt kind of squished though. The gym is in a good location, right…read moreby Costco.

This gym is reflects really poorly on 24hr and I don't understand why the company does nothing…read moreabout it. 1- immediately smells bad when you walk in, it's a gym but that's not an excuse to smell bad, I have many gym memberships in my life and this was the worst one by far, the smell is of urine, it is bad. 2- bathrooms are a complete mess (probably why the club smells like urine) 3- the machines have duct tape, torn pads, missing padding and are super rusty, this is actually a health concern as people can get cut on the damage machines and they actually hurt to use like the bicep curl scrapes your tricep it's so torn. 4- The staff just stands around and is not welcoming. 5- Please listen to everyone's reviews and renovate and hire cleaners, there are only a few gyms here and this is disrespectful to the customers and community. Please show some respect and provide a proper experience and service ITS BASIC to be clean and have equipment that won't hurt you and isn't damaged. I would gladly pay more for a membership if the gym was clean and had good equipment. 6. Kaneohe and Kapiolani are in contest to be worse than this location.

I was so excited when I signed up for 24 Hour Fitness Kapolei. I had recently moved and decided to…read moreswitch from UFC Gym because it was much closer to my new home and significantly more affordable. If you're trying to decide between UFC Gym and 24 Hour Fitness based solely on price, let me tell you, this is your sign to spend just a little extra and choose UFC. My very first experience at 24 Hour Fitness was absolutely terrible. My friend and I, two easygoing women who were genuinely excited to start working out there, were greeted by one of the rudest front desk employees I've ever encountered named napoleon. From the moment we walked in, he acted as though we had done something wrong. His attitude was cold, dismissive, and openly unfriendly and wore his dark large sunglasses indoors which I thought was strange and unprofessional. We were so uncomfortable by the way we were treated that I seriously considered speaking with a manager. What made it even more disappointing is that many women already feel intimidated walking into a gym. It can take a lot of courage to start a fitness journey, especially when you're new, trying to build confidence, or simply stepping outside your comfort zone. Imagine finally working up the courage to walk through those doors only to be met with unprofessional behavior that makes you feel unwelcome and judged. No one should have that experience. The interaction completely ruined the vibe of our workout. We actually cut our session short because we felt so uncomfortable. We left confused, discouraged, and wondering why we were being treated that way. While I can overlook older equipment, I can't overlook an environment where employees seem unhappy, angry, and uninterested in treating members with basic respect. Environment matters. The atmosphere starts the moment someone walks through the front door. At UFC Gym, I never experienced anything remotely close to this. The staff was always professional, friendly, and welcoming. The equipment is newer, the facility feels cleaner, and the overall atmosphere is much more positive. In my opinion, it's worth paying the extra money for an environment where people are willing and able to offer basic customer service and professionalism. Unfortunately, that first experience completely ruined our membership. We ended up letting our year-long memberships expire and chose not to renew. To make matters worse, when we returned another time, we were greeted by the same employee and received the same treatment, which only reinforced our decision. We barely came back after that initial incident because it left such a bad impression. To management: I strongly encourage you to pay closer attention to how your front desk staff interact with members. First impressions matter. Your front desk employees are often the first and last interaction people have with your business, and they set the tone for the entire experience. Someone who consistently makes members feel uncomfortable, unwelcome, or judged may not be the best fit for a customer-facing position. A gym should be a place where people feel encouraged, supported, and motivated, not discouraged before they even start their workout.