The staff have been welcoming when I have encountered, one sweet lady is often cleaning. The…read moredumbbells go above 80lb which is rare for AF locations. This gym has rarely had more than 12 people inside and it is larger than the many AF gyms I have worked out on the island as well as the mainland. The temporary is always perfect as I have found several AF's are freezing. The equipment is dated but everything is usually in working order. The layout. equipment placement, and flow of the gym is good. Cons - it needs a deep cleaning | some areas of carpet needs repair or be replaced | the small refrigerator rarely has the free water bottle as advertised but they will provide RedBull on occasion | the water fountain / dispenser for sure needs to be cleaned | they need more than 1 stair master | Bottom line, I really like this Anytime Fitness location and I think the staff does the best they can in most areas. Ownership should dig deep and make a few repairs starting with carpet that is tapped down near stretching area and the press machines.

If you're into convenience great. If you prefer customer service, go somewhere else. I just got off…read morethe phone with the General Manager and was told that I can cancel my membership anytime since I'm on an open contract. BUT, their policy requires that I pay for December and January before I will actually no longer be a member. I've been attempting to cancel my membership for a few months. I called their toll free number only to be told that this location requires termination in person. I've called and texted since then with no response. I finally went in person and saw on the door that service is by appointment only. I have an appointment set for tomorrow. It is unfortunate because up until now, I've appreciated my membership. I am canceling because I got my own rowing machine, which is why I became a member in the first place.

This gym is reflects really poorly on 24hr and I don't understand why the company does nothing…read moreabout it. 1- immediately smells bad when you walk in, it's a gym but that's not an excuse to smell bad, I have many gym memberships in my life and this was the worst one by far, the smell is of urine, it is bad. 2- bathrooms are a complete mess (probably why the club smells like urine) 3- the machines have duct tape, torn pads, missing padding and are super rusty, this is actually a health concern as people can get cut on the damage machines and they actually hurt to use like the bicep curl scrapes your tricep it's so torn. 4- The staff just stands around and is not welcoming. 5- Please listen to everyone's reviews and renovate and hire cleaners, there are only a few gyms here and this is disrespectful to the customers and community. Please show some respect and provide a proper experience and service ITS BASIC to be clean and have equipment that won't hurt you and isn't damaged. I would gladly pay more for a membership if the gym was clean and had good equipment. 6. Kaneohe and Kapiolani are in contest to be worse than this location.

I was so excited when I signed up for 24 Hour Fitness Kapolei. I had recently moved and decided to…read moreswitch from UFC Gym because it was much closer to my new home and significantly more affordable. If you're trying to decide between UFC Gym and 24 Hour Fitness based solely on price, let me tell you, this is your sign to spend just a little extra and choose UFC. My very first experience at 24 Hour Fitness was absolutely terrible. My friend and I, two easygoing women who were genuinely excited to start working out there, were greeted by one of the rudest front desk employees I've ever encountered named napoleon. From the moment we walked in, he acted as though we had done something wrong. His attitude was cold, dismissive, and openly unfriendly and wore his dark large sunglasses indoors which I thought was strange and unprofessional. We were so uncomfortable by the way we were treated that I seriously considered speaking with a manager. What made it even more disappointing is that many women already feel intimidated walking into a gym. It can take a lot of courage to start a fitness journey, especially when you're new, trying to build confidence, or simply stepping outside your comfort zone. Imagine finally working up the courage to walk through those doors only to be met with unprofessional behavior that makes you feel unwelcome and judged. No one should have that experience. The interaction completely ruined the vibe of our workout. We actually cut our session short because we felt so uncomfortable. We left confused, discouraged, and wondering why we were being treated that way. While I can overlook older equipment, I can't overlook an environment where employees seem unhappy, angry, and uninterested in treating members with basic respect. Environment matters. The atmosphere starts the moment someone walks through the front door. At UFC Gym, I never experienced anything remotely close to this. The staff was always professional, friendly, and welcoming. The equipment is newer, the facility feels cleaner, and the overall atmosphere is much more positive. In my opinion, it's worth paying the extra money for an environment where people are willing and able to offer basic customer service and professionalism. Unfortunately, that first experience completely ruined our membership. We ended up letting our year-long memberships expire and chose not to renew. To make matters worse, when we returned another time, we were greeted by the same employee and received the same treatment, which only reinforced our decision. We barely came back after that initial incident because it left such a bad impression. To management: I strongly encourage you to pay closer attention to how your front desk staff interact with members. First impressions matter. Your front desk employees are often the first and last interaction people have with your business, and they set the tone for the entire experience. Someone who consistently makes members feel uncomfortable, unwelcome, or judged may not be the best fit for a customer-facing position. A gym should be a place where people feel encouraged, supported, and motivated, not discouraged before they even start their workout.

Checking out a different planet fitness. Clean, is in a shopping area and has ample free parking…read more Staff is courteous. The machines are well kept and this branch is open 24 hours from Monday to Friday. Has massage machines for black card holders.

Been coming here for a while now and I never thought to leave a review. The staff here is very…read morefriendly and welcoming which is a relief since I haven't been to the gym in over 10 years. The facilities are very clean and restocked regularly. The weekends are on the lighter side (less people) but hours are limited compared to Mon-Thurs which is definitely busier. You can help play DJ if you download the app that's advertised (limited number of songs per person at a time so no one hugs the radio) Can't say much about the other amenities because I haven't used them. I'd read other reviews to see if the higher member that gets you them is worth it to you. Overall I always have a good time. If you're looking for a gym and live in the area I highly recommend.

So happy we found Coach Kela and his wife Angel to work with our son. They are amazing! Very…read morewelcoming, great communication and recommendations, patient and understanding. Angel is prompt and is always willing to work with our busy schedule. In the short months of my son working with Coach Kela, we can already see tremendous difference. Not only does he workout with him, they both teach us about diet and supplements, which we have incorporated. Being that this is new to us, they are very knowledgeable. I love the one on one time because he is able to work at his own pace, be comfortable and receive full attention. We are very blessed that they have become apart of our son's journey and village.

Kela and Angel are an awesome team! they keep you motivated, accountable, and inspire you to…read moreachieve your goals. It's a task balancing life with kids, so to have such an inspiring couple to keep you grounded and push you beyond your limits helps! They provide a one-of-a-kine , client-focused experience that no one else can!

We've really loved being members at the Kroc Center. The facility is always so clean, organized,…read moreand well maintained, and the staff has consistently been kind and welcoming every time we've been there. We love the food area, I personally love using the gym, and my husband, kids, and I all really enjoy the pool and water area. The kids have also had such a great experience with the sports clinics. It's just such a positive, family-friendly environment overall, and you can tell a lot of care goes into the facility and programs. We're very grateful to have such a great family facility here on Oahu!

This is a great place! You get access to a gym, a warm swimming pool with lanes, and lots of other…read morewater spots for the kids and family to have fun! They always have a few lifeguards on duty, and the pool even has a rock climbing area. How unique! They have a lot of other programs you can sign up for and even do plays sometimes throughout the year. This is in my opinion one of the best recreational centers on Oahu! The staff is awesome here. They are helpful and friendly! There is also a place where they serve coffee and food. Affordability wise, considering the variety of amenities they have including pickleball tournaments and the option for family plans, you get a lot of value much more than you would get with a typical gym membership. We pay roughly $100 a month for a small family and so that's a great value in my opinion!

UPDATE! I'm not sure how or why, but my message about my…read moreexperience trying to sign up at the UFC Gym must have reached the right people. I received a call last night offering me the deal exactly as it was originally presented--no extra conditions or changes. I'm really happy and feel like they made things right. Today... I'm heading in to break a sweat!

I've been a member since Covid and frequent this gym 5 or more times a week. Coach Justin targeted…read moreand acted in a hostile manner towards me yesterday. He acted unprofessional and due to this incident I feel unsafe to return. He violated my privacy and rights with regards to HIPPA. I brought the incident to Marie in management to resolve this issue but she was dismissive and pre occupied with her phone. She let me know that she would discuss it with him at a later time. Due to the nature of his disrespectful behavior I would have hoped I was met with more compassion and sense of urgency in conflict resolution.

Love this location. It's quiet and out of reach from most busy gym locations. Never have to fight…read moreover machines and it's always empty. Gives me the chance to really focus on getting a high quality workout. Almost no free weights, so if you can't build your body using machines, this isn't the place for you!

Don't bother. It's locked and according to staff at JBPHH Fitness Center it has not been open since…read morebefore COVID.

My experience with OTF Kapolei has been disappointing over two separate memberships. Initially, I…read moreleft because the staff made it unnecessarily difficult to downgrade my plan, pushing referrals instead of honoring my request. After returning a year later, I found the $200/month price point didn't align with the 2G/3G class formats. It became repetitive, personally unchallenging, and the audio levels were often overwhelming. Unfortunately, while most staff are welcoming, I experienced interactions that felt disrespectful and prejudiced from a specific coach, which ultimately made the environment feel uncomfortable. It's a great workout for some, but for the price and professionalism, I expected better service and more professional conduct. Between the management's rigid retention tactics and the inconsistent coaching culture, I won't be returning.

Best workout ever! OTF Kapolei is located in the Ka Makana Ali'i shopping center. It is the place…read morewhere you will definitely reach your fitness goals and still have fun. First off, the workout is 60 minutes long and divided into three parts - treadmill, rowing, and weights. You have a coach that guides you and motivates you. You go at your own pace! This particular location hits different. There is a sense of ohana and camaraderie. The staff, coach, and members are all welcoming and supportive! Come check them out. Your first workout is free!