On December 29, 2024, I purchased 8 sessions for $440 with Stretch Zone at the Crofton Branch and paid with my Health Saving Account (HSA) debit card.
On January 30, 2025, there was another withdrawal of $440 from my HSA debit card even though I still had 4 sessions remaining. I called the office and was told it was their policy to automatically debit my account every month until I cancel. I immediately told them to cancel my membership since I still had 4 sessions left. The General Manager, Nik, apologize and said "that is not how we do business", and that he would cancel my membership and I would receive a refund for the January payment.
However, on Mar 1, Stretch Zone again debited my HSA for another $440. I called the office and they assured me they would take care of it. Because I had lost confidence in Stretch Zone and the General Manager Nik, I withdrew the remaining funds from my HSA account and sure enough, Stretch Zone attempted to debit my HSA account again on Mar 27, then Mar 28 and finally Mar 29.
Once they realized they were unable to debit my account, Stretch Zone cancelled my remaining 3 sessions even though I had affectively paid for 16 additional sessions with 3 remaining.
I stopped by the office on several occasions and left notes for Nik, who was absent from the office and requested that he call. Nik never responded.
I was finally able to speak to Nik in person several days later. Nik's comment was that he was just a middleman and that there was nothing more he can do.
On April 7, I received an email from Stretch Zone apologizing for the mistake and assuring me I would receive the entire amount of what was due to me from those three payments. As of today, January 15, 2026 I still have not received my refund.
I just filed a claim with the Consumer Protection Division (https://oag.maryland.gov/i-need-to/Pages/business-complaints.aspx). Hopefully that will help. read more