We have been clients of this company for almost 3 years. When they opened, they were staffed with a receptionist/scheduler/ manager, and 4 or 5 practitioners. The place is not managed properly. There doesn't seem to be anyone in charge of client service. The practitioners are great. It's just that , like all businesses around here, they can't keep their trained staff. Turnover is excessive, and yet no matter how many people they hire, it's next to impossible to schedule a session on MY schedule. This week I actually had to drive there (10 mins) to make an appt for the next day.
When I showed up the next day, I was told that I did not have an appt. So, I went home. I then called for appts for my wife and Me for a Saturday morning session. When I showed up on time, my assigned practitioner was not available. I walked away for the second time in 3 days.
The practitioners are great. The franchise owner probably does not have a clue. read more