Wonderful 1st time experience! Saved big time and got a…read morecash discount! I be back. No hidden costs only discounts...loved it

I've purchased two sets of Nokian Tires for my Jeep and Subaru - awesome tires in the snow/rain/dry…read moreroad conditions. The guys here are first rate - no bs add-ons like every other tire shop. After the big snowstorm, my car was vibrating/shaking when I hit speeds of 35+. Stopped in to ask them if they could help - they told me the cause was ice/snow trapped in the wheel well and to simply get a car wash. If only all car issues were remedied by a car wash! Their honesty and dedication to customer satisfaction is unparalleled. If you're not buying your tires here, you are missing out!

FAIR AND HONEST!!! Jim and his crew take good care, do quality work, go above and beyond to…read moreprioritize EVERYONE who comes in with an issue. They did suspension work, brakes, and tires all with great care, service, attention to detail, and exceptional pricing. This is my go to shop!

10/10 service. We were driving through when we started losing pressure in a tire. Within 25 min…read morethey had the tire patched, and all for $20. Super friendly and thorough. Would absolutely make this place my go-to if I lived nearby.

Best auto service I have ever been to. Friendly, knowledgeable, competitive, and service oriented…read more They are about 30 minutes from my home, but I will be back there for sure. If I could've given them six or seven stars, I would have.

This was my first time here. The customer service was excellent- the gentleman at the front desk…read morewas friendly and worked hard to meet the needs of the customers. I had an 11:00 appointment for service and I was out shortly after 12:00- surprisingly fast. I also liked that they did not try to upsell by telling me I needed all of these additional services that were not necessary. I appreciate that honesty. I'll definitely be back!

Very good service, fair pricing. Always a straight answer…read more Very good owner/manager and great mechanics. They do all kinds of repairs. From tires to tune ups. It's the place I'd send family and friends.

I wouldn't let these guys tighten up my lug nuts. After the work they did on my wife's car. They…read morechanged the water pump car still overheats. They recharged their air conditioner, still don't work. They changed the timing belt now the car only runs off of cylinders, worst mechanics in the area. The owner mario is a straight up j****** , rude piece of c***

The car repair industry has a HORRIBLE reputation. (rightfully so IMHO)…read more But every once in a while you find a car repair shop that is run by a honest, solid, reputable group. (In this case it's been in the family) I've driven right by this place lot's of times. Never gave it a 2nd thought. Until.... my current car guy (norwich tire, their awesome!) didn't have the diagnostic equipment to figure out why my Chevy S-10 was ready to stall at every stop. I really trust Bob at Norwich Tire (NT been in the industry, same location for a couple generations) and asked him to recommend someone. With out any hesitation he suggested 2 different local companys. I thought I'd give Charlie & Dougs a try. When I walked in to their place, I was SHOCKED! The place is so clean, well organized, virtually spot-less and the people were friendly, incredibly knowledgeable and right on top of things. It went off like clock work. They called, explained the problem, answered all my questions. No unpleasant surprises... In fact I'm thrilled with the great job they did, how I was treated and just how professional and trust worthy they were. So if you're local or if you just blew into town for a run at the casinos, I had a great experience with these guys. Bottom line, I'm a tuff and vocal consumer & I don't pull any punches and I'll go back to them in a heart beat. Johnny Bogs

I've brought a couple different cars to these guys over the years for a whole range of things from…read morediagnostic issues, tune-ups and bigger repairs. I really like the crew here and they we're honest and fair. They told me things that saved me money when they could have easily ripped me off. They are good at communication and also well versed and skilled at car repair... I highly recommend this shop

This is a really cool dealership in a historic Coca-Cola bottling plant. It was my favorite…read moredealership visit out of 13 stops in New England. It's a very unique design with a blend of Harley-Davidson and Coca-Cola, very rustic. I'm glad they pay tribute to the history of the building rather than cover it up with HD's tacky modernization program where they strip buildings of all of their character. One of the best dealerships I've seen anywhere in the country and I've been to hundreds! It is deceptively huge. They opened at 10am and we rolled in at 945am and they were already busy getting activities lined up for the day on a Saturday. From the outside it looks kind of small but it's a huge building inside and stretches in the other directions quite a bit. Their poker chips have submarines on them which I thought was cool. Staff was super friendly and sales was no pressure ( a good thing). I loved all the memorabilia located throughout. They had a great customer/HOG lounge area and clean bathrooms. They have a dedicated indoor food space that they were setting up for the day. Prices on everything I looked at was comparable and reasonable to other HD's. Most dealers after I stop at them once I never see a need to go again, but this one I would stop at again if I was in the area for sure. There should be a list of unique and awesome HD dealers and this should be on it.

Mike's Famous HD and Rich Petersen were recommended by a good friend. I was not disappointed…read more From the moment you arrive at this impressive dealership and see all the inventory you are blown away. You are able to walk around freely with no pressure. Then I sat down with Rich and he is knowledgeable and was great to work with. Appreciate the no-BS straight up approach to doing business. Highly recommended! Purchased a new 2026 Street Glide Limited and loving it!

Spent 2 months trying to find out what was wrong, the service department confirmed what I had…read morethought all along.

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

Simmone was awesome, she is very knowledgeable about not just my new Taos but comparing my current…read moreTiguan the modifications through the years for all the vw's. She is tech savvy made sure my phone was synced before I left. Dan was great also. The longest part of the transaction was moving the insurance from my old vehicle to my new vehicle which was out of their control. They also moved the vehicle from Old Saybrook to Mystic for me. Highly recommend using Valenti Volkswagen.

This is the second time in the past 3 years I bought a new Taos SEL from Chris in Mystic. Love…read moreeverything about this place and my car. I am not sure why anyone would go anywhere else? Their cars and service is amazing. I never feel any pressure which is so refreshing. Could be the place or it could be Chris & Dan. Phil is also cool :)