On December 22, 2022, I had the most unprofessional and disrespectful experience with Dr. Mary Corey. It has gotten to the point that I would never recommend her personally as a trusted vet. I also want to share the completely disorganized and incompetent treatment of my cat, Gracie. For a year, I have been taking Gracie to see Dr. Corey for chronic vomiting and stomach sensitivity.
I took Gracie in as she started vomiting again and per Dr. Corey's previous guidance, she would look for alternative solutions as we had already conducted numerous tests before. When I spoke with the technician, she shared a list of services that Dr. Corey had recommended. Interestingly enough, we had already conducted the same exact services and tests just two months prior. This visit was supposed to include new options. This problem isn't a new occurrence, I've had to repeatedly remind the staff of things that should have been annotated and included in Gracie's file. After informing the technician that this visit was to explore new options, she went to speak with Dr. Corey and returned with the suggestion of an ultrasound instead. I asked for the price and I was told $167. I agreed to the price and service, and left my cat in their care at 7:40 am. At 3:17 pm, I received a call from a staff member asking if I would like to have an ultrasound done, which was the purpose of her being there in the first place. I was frustrated that my cat had been sitting there for 7.5 hours already, just to be informed that they had no idea and forgot that she was supposed to have the ultrasound done and blamed it as a miscommunication. They also informed me the fee was actually $550 and that nothing in their system was priced that low. When I asked for clarification as to what they had done during this time, they informed me that they did blood work, which I had not authorized nor discussed that morning. They proceeded to ask if I wanted to pay an additional fee for the ultrasound. The complete lack of care and disorganization was extremely upsetting to me which I expressed to the person on the phone. Dr. Corey then got on the phone and aggressively said "either you want to pay for it or not, it's as simple as that". She would not allow me to express my frustrations or ask why this was happening, lied about previous issues, and was unapologetic for all the "miscommunication" in her office. There was no apology for having my cat spend the better half of a day sitting there because they forgot the purpose of her visit. She then hid behind the office manager, Kelly Reardon, because she did not feel the urgency or need to take accountability for their lack of actions nor did she care to resolve the problem that she and her staff had caused.
I expressed to Kelly that I was sorry for her being caught in the middle, as she was thrown in at the end to speak with me. According to Kelly, she had no idea what was going on or what Dr. Corey said to me. I expressed the same sentiment to the girl who initially called me as well, as this was not their fault.
The issues: 1) Services I didn't approve were done. 2) The technician egregiously misquoted the service. 3) My pet was there for an ultrasound from 7:40 am until 3:17 pm, just for them to call an ask if I wanted the service that I already agreed to, to be completed 4) Instead of Dr. Corey apologizing for the multiple issues, she demanded, in a hostile manner, for me to tell her whether I wanted to pay for the services or not, refused to let me speak, and lied about other incidents.
I informed Kelly that if my business isn't wanted, then to just express that. Dr. Corey's hostile behavior was completely out of line and unprofessional. Therefore, I decided to immediately pick up my pet and call it a day. I will no longer be bringing Gracie to Dr. Corey ever again. I want to reiterate that I've been bringing my cat here for over a year for the same issues, and it seems that Dr. Corey's solution is getting different and more expensive food each and every time. This past year alone, her food was "updated" 3 times. What I see is that there is more of a focus on up-charging for services as much as possible rather than resolving my pet's issues. Dr. Corey was upset that I called her out for attempting to repeatedly sell the same services that I already paid for.
Upon bringing Gracie home, she was so stressed from being neglected and kept in a kennel, that she started throwing up within an hour and continued throwing up the next morning. I immediately requested a copy of Gracie's records via email but I never heard back from the office. Fortunately, the staff at Caring Hands Animal Hospital and Banfield Pet Hospital were both more than willing to step in and obtained the records on my behalf. read more