Really had high hopes for this daycare, as there are few good options on the NW side of town. Felt…read moreexcited about it after the tour but bringing my 1 yr old in quickly became a major source of anxiety every day. My son is typically a very social, happy, and engaged boy and even at our first daycare, which we did not love for similar issues, he at least was very very quick to warm up and happy to be there. This place was a different story altogether and my main and major gripe is with the young ones teacher, Ms. Ryann--cold, detached, minimally engaged. I spent 40 minutes with my son to help him ease in on his first day at this daycare. The whole time I was in the 1 year old room, his teacher did not greet either of us, did not offer to show us where to put things....nothing. I had to go up to her and ask her right as I had to leave. She did barely anything to comfort my son when he burst into tears when I went to leave. All big red flags to me. It continued like that for our whole time there and from the times I was able to check in on the livestreams, it was the same thing from this teacher -- bare minimum greetings or verbal/app updates, no warmth towards my son as he'd walk around crying by himself throughout the mornings, no attempts to get him to join the other babies as she sat in the corner with them like a lazy lump doing no activities any time I looked in. Wouldn't know if she ever did since she never sent a single update picture the entire time we stayed there. Every day when I dropped him off and picked him up, he would totally melt down and cling to me--very different from his typical personality and even very different from his quick and easy adjustment period at his last daycare. The only day he seemed happy at pickup AND the only day we got a single picture update was a day another teacher covered. That teacher actually led art activities and I saw her smiling and engaging with him and the other babies each time I checked the livestream. The difference in his demeanor was night and day, after just one day On top of all that, he was being offered hardly any water while he was there with the normal teacher, as evidenced by a sudden and notable change in his BMs, his desire to guzzle the water I offered him at pick up and from me beginning to monitor the water level of his cup at drop off and pick up (which didn't change at all on multiple days) When we toured, one of my main concerns was that his last daycare wasn't actually taking the babies outside to play at all and we were assured these kiddos went out practically every single morning. I did tend to bring him at the tail end of the time the babies were supposed to be outside most mornings, but there was never any sign of the others being outside. Yet, when I would check the cameras to see if my baby was having a better time later in the AM (about an hour or so after drop off and the time they were meant to be outside), the kids wouldn't be visible on cameras as it seemed they were outside.... I asked about this and was told they werent actually outside at this time, just "watching the other kids play from the door"....because why?? Sounds kind of mean to not let them get their own play time, but make them watch others play...probably just because the teachers themselves wanted to socialize. That's an assumption, to be fair, but not far fetched imo To be transparent, we were only there for about 2 weeks/7 actual days. I let the director know concerns at disenrollment but didn't wait around for her to address them--time is short and everything in my gut was saying this situation sucked for him. The director didn't seem bad, and the rest of the staff was at least friendly on surface level so 2 stars instead of 1 SO happy we switched places, as it was an immediate change in his happiness and demeanor on day 1 and every single day since. We're greeted warmly and he gets right into playing happily. Hes all smiles at pickup, and we get tons of activity photos all day long. They go outside every morning and sometimes in PM and his poo is magically back to normal! Who would have thought warm energy and offering water could make such an immediate and drastic difference

Open Arms Preschool is excellent,…read more My son has attended Open Arms for the last two years. When we chose Open Arms it was easy because the staff was so accommodating and friendly. The attitude I'd see reflected as love throughout the school It was so great to find a school for toddlers not yet potty trained and all to have all meals and snacks provided My son went through the infant program and it was great for him; so much growth!! He interacted with the other babies but still got the individual infant care he needed, The daily reports are valuable, The love and care of the individual babies was apparent to me with my son amd is everytime I walk by the infant room Now my son is in the toddler program, Again, I am so impressed with the program; they are all engaged,Cool and interesting lesson topics I can see the teachers control the environment and not the kids. Everyday I see all the teacher interacting with all the kids I like the daily activities and the daily report naps and curriculum learned. Here's the bottom line review...My son has a great home but everyday I pick him up, he wants to stay at Open Arms I will keep him at Open Arms through all of their programs

Both of my boys have gone here since they were both six weeks old. All of the teachers are amazing…read moreand they are all so patient. Ms. Dora the director is amazing and super easy to talk to.

This is an amazing school to enroll at with friendly and inviting teachers and management. Access…read moreto cameras to check in on children. Amazing activities and academics with passion to teach and grow children. Would recommend this school to anyone who is looking for a safe place for their children. I have my godchildren that go here and I feel very impressed with the teachers and management.

Parents beware…read more TLDR: The direct school administrative staff including Desiree and Kristina were not helpful and frankly were avoidant, dismissive, and uncaring about a resolution to the same concern. These two individuals are not fit to be in positions of directing a place for young children and families. Cadence Academy corporate were kind & helpful following a challenging situation. We chose Cadence, after months of researching & touring for our 3 month old son when I returned to work after maternity leave. On the first day of daycare at Cadence Academy we had the ability to see the classroom through video access and as an anxious, first time, parents, we watched as often as we were allowed to. Our son spent a significant amount of time in a bouncer. It appeared that he was given attention infrequently by the singular teacher in the classroom of several babies. We received a phone call asking if it was okay for our baby to sleep in the bouncer if he was comfortable. This was not something that we wanted, but as it was our first day at daycare, we were a little nervous about anything going wrong and felt that perhaps this was a helpful recommendation from a teacher in the classroom. Watching the video even longer our son appeared to spend about five hours in the bouncer and did not receive that much of an attempt at having a milk bottle across that time, which was disheartening. We were told that he refused the bottle from his teacher. When I asked Desiree why another teacher didn't attempt to feed our son the bottle she said, "we want him to get used to his teacher feeding him", as though feeding our 3 month old wasn't the priority. After a frustrating first day, we decided that it would be our son's last day as we felt that the teacher was not doing an adequate job of caring for our son, nor was the teacher following the guidelines of the handbook that we were made to read and sign. We spoke with the assistant director, Desiree, and let her know that we were withdrawing our son as we did not want to risk any potential harm or future bad days. Our son has been at a different daycare in town, which has been an absolute blessing. The kindness & attentiveness provided by the teachers at the new daycare and the administrative staff have been wonderful showing us that Cadence really had let us down with just one day at their facility. We thought that our time with Cadence was in the past. That was until we received a notice that we were sent to collections in June, an entire 8 months after we unenrolled our son. We called to speak with the Cadence administrative staff to inquire why we were in collections when we hadn't heard from them since we left in October. We were informed that we owed for the week that he was enrolled & we were also charged a $25 fee for not fulfilling the payment in the first place. The frustrating thing about this is that we were unaware of any outstanding bill. At NO point in time did Cadence Academy reach out to us to let us know that we had an outstanding bill as they had previously had all of our banking information to accept deposits and previous payments. They had our email, phone numbers, & mailing address but no notices or bills came. It took 2 weeks to finally get in touch with someone that could answer our questions (thank you Theresa). Kristina (director) & Desiree (assistant director) were beyond unhelpful. When we asked Desiree who they answered to, we were told "corporate" but weren't given any helpful leads as to who to speak with. Instead we were given the generalized Cadence Academy phone number- which is just a VM & after many calls & messages, not one was returned. It wasn't until we used the websites chatbot to access a live agent who was helpful enough to get us in contact with the regional director. The regional director was able to resolve our concern & pay us back the money (as it was agreed that none of this should have happened given the circumstances). The admin team at Cadence Academy OV should be under review for their inability to do their job effectively.

Our son just started cadence and we are very happy with our decision. The staff are extremely…read morefriendly. I love all the cameras and daily updates it makes us feel very comfortable while away from our son. The meals are healthy and the activities are good for learning.

The school has come a long way since my son has started. The teachers are amazing and I always get…read moregood reports from my kiddo when he comes home about how much fun he has I am glad to have him in the school.

I love this daycare. the staff is not only nice to me but to my kids as well. The place is kept…read moreclean constantly and they don't allow sick kids there. I would definitely recommend this one!!

This kindercare location is the best! We moved our now 10 month old daughter to OV kindercare from…read morea different local daycare and she is THRIVING. The care and attention provided by La Cañada kindercare is miles beyond our first daycare experience. The teachers in the infant room are so caring and have truly made such a great impact on our child's development. They provide meals which are nutritious, updates throughout the day, and also send photos which really give me peace of mind as a first time working mom. The support staff are also great! They are so nice and quick to respond for any questions. The facility is always very clean as well. We love the team at kindercare!

We are so grateful for the experience we've had with this Kindercare location. Aimee and her team…read moretake amazing care of our kiddo. As new parents we were nervous about daycare however they made every single step of the process so easy. Our child looks forward to going to school and we feel it's been an important part of their development.

Now that we're a 2x childcare veterans lol, I really love this place! The staff is super welcoming,…read morefriendly, bubbly, and upbeat. Every time I walk in and out ALL the teachers are greeting me and wishing a good evening/day when I'm headed out the door. I like the fact its Christian based. Our baby is no longer married to a bouncer. I don't have this second guess feeling when I leave our double rainbow boy. The other place, I would check the camera and my heart always dropped, he seemed sad just sitting in his bouncer every time. I would usually rush or postpone things at work and go get him. Now I'm more productive at work because I'm feeling confident in his care. I pick up on very subtle things. Today I was told our baby is always happy and will start to whine only when he's getting hungry or needs a change but he never cries. This tells me they're on top of his care as we are at home. They're learning his individual cues. He's always engaged when I walked in. Super blessed to find this place and feel this way. Keep it up! It's appreciated what yall do and thank you so much! This goes to ALL the teachers. The vibe is awesome.

I was employed here a few years ago. There is a lot of love inside those school walls. I had to…read moremove, otherwise I would still be there. The other teachers were welcoming and constantly working hard to give the children a fabulous experience. Heather was the manager at the time and she ensured that my onboarding to the school was smooth. The only reason I didn't give 5 stars is because they don't have a location in my area of southern Arizona...and should!

This center had been a blessing. My daughter started off in an In home daycare which has its pros…read morebut she wasn't progressing. Since she started in August, my daughter has made friends and is progressing each day. She loves when I ask if shes ready for "school". As a single mom, they have assisted with potty training and are very communicative. Did I mention they take DES and very inexpensive compared to other copays! If you're looking for the cheers of daycares, Pima Country is where to go.

I recently took my daughter out of this school after being there for over a year. The constant…read morerevolving door of teachers in her classroom made it very hard for her. When we started we had a great director, Ms. Elise, she left and a new younger girl came in to replace her and she was very nice but in no position to run a preschool. So many problems with that school. They really need to get it together over there because it used to be a great place and they have really let it go downhill.

We attended OST school for the past year and had excellent teachers in the infant room (Karolina…read moreand Makenzi) and then in the one year old room (Ana). My child built a great relationship with all of them and it was clear he was learning and growing under their care. About 6 months ago they started using an app and I received regular updates and photos about how the day was going - loved this! The prior directors, Jessica and Anissa, and the current director, Misty, have all been great and have happily answered any question I had or engaged in a conversation if I had any concerns. Our childcare needs have changed now, but if we need a daycare again, OST will be at the top of our list for both care and value.

Let me start of by saying the regional director the assistant director Nikki and Natasha the twos…read moreteacher is amazing! Now for the actual director Gianna Kelly... be cautious with her. She has no concern for your child's or your concerns. I have three children that were all going there (10, 7, 2 years old). I had to move my two year old to another daycare due to him getting bitten and scratched constantly. I understand when you have a toddler things are bound to happen at daycare. My concern is when I brought this to Gianna's attention about the safety and reporting and consequences of behavior it was brushed off, like it wasn't that big of a deal. Every single week he was enrolled here he had one to three ouch reports sent home EVERY WEEK! The teacher Natasha was very nurturing and made sure to give my son tlc when this happened and was VERY transparent about all of the situations, she was able to explain what happened what she was able to do about it, but when I went to the director.... Uhg let's just say it didn't matter. I have never felt so disrespected by a care giver in my life! I had to speak with her a few times about this and every single time it wasn't as big of a deal as I was making it out to be. One time I had my 7 year old in the office with me and I was holding his hand talking to her about my concerns for my 2 year old and she literally got in my face and was extremely Rude and saying we can't do anything for your child since it's not the same child that has bit him... she then proceeded to say that if you feel your child is unsafe you should remove him from the program. Responsibility and accountability was always evaded with Gianna... instead of trying to fix the problem she would say well we can't separate the kids... well then maybe we should address biting... granted kids bite because they can't speak their frustrations... so as a director of the daycare what do we do about biting!? Her response was all we can do is separate them for that day and call the parents of the child that bit... okay... well on one side that makes sense but for my child to be bitten pretty much 5 weeks or so in a row by "different" kids hm... something needs to be addressed obviously! I got to a point where I didn't even feel comfortable talking to the director anymore. She seriously does not care about anything... the way that she speaks to children is absolutely ludicrous saying "get out of my face, you are a child you don't get to ask questions" talk about emotional abuse! I have so much going on in my life that I don't need a daycare that has a five star rating, I'm supposed to trust, to have no care in the world! Honestly, I just don't get it! Thankfully the regional director got involved and it will be handled accordingly. I still don't feel comfortable having conversations with the director though! I will go to the co director or the teachers before I talk to Gianna.. this was my first time putting my children in daycare because I've been a stay at home mom for ten years. This is why I would rather stay at home with my children because of stuff like this. I just want to let everyone know my situation because I don't want you to go in there blindly. If they got rid of Gianna I would probably put my 2 year old back into the school but knowing Gianna doesn't care much about children and the concerns for occurrences like this, I can't. Also, the bulling of her own staff is sad. The way that she tries to scare the people that work for her because SHE got in trouble is beyond me. In my opinion Gianna needs to go this is no way upper management should ever act! I am completely baffled!