I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Just had our second project inside of a year completed and they did an amazing job again-- always…read morecame at time they said they would ; trustworthy honest all the workers were professional and very detail oriented and great price for refinishing first floor and for installing new hardwoods in our entire upstair and replacing our staircase absolutely highly recommend them to anyone needing this work They even took care of our dog while we had to be out of the house

Replaced carpeting with LVT & new carpeting on stairway excellent service. Would highly recommend…read morethis company

OMG! What a surprisingly wonderful experience I had with this company. I had a small bathroom…read moretiling job that I needed done, with quality workmanship and without getting gauged. Of course, I started with the big box stores to nail down what would be a ridiculous price. Coming up short on so many other potential contractors, I mistakenly searched the web using this company's name--thinking it was another that I had been in contact with. I was impressed by CNY Flooring's online customer photos and testimonials, and afterward the willingness of the owner to arrange a free estimate, then finally and most of all the excellent pricing. I purchased my own tile elsewhere, and used CNY Flooring for the installation only. The owner Sid and his assistant did such awesome work and clean-up after that I'm now considering having more flooring work where I hadn't even thought of it before. I will provide an update and photos when the last piece is installed. But, I can tell you already that if you're looking for quality, timeliness, professionalism, and reasonable pricing, look no further. CNY Flooring is one of the best that I've encountered in 20 years here in Syracuse, and more than a half dozen tile flooring contractors in my home over the years. Can't say enough wonderful things about them. Read less

Great service and products. They are very helpful and patient. I've had full service installs and…read moresupport for a project I did myself. Britney and Mike were great!

From the owner: We are a Family Owned Business that has been serving Georgetown since 1980. From the softest…read morecarpets and durable pet-friendly waterproof luxury vinyl floors to traditional tiles and gorgeous hardwood and laminate options - we have the selection that will floor you. Come see us for all of your decorating needs, paint, flooring and blinds.

I will be coming back to this place when I need new flooring the professionalism and friendly…read morepeople make them wonderful to work with my floors look amazing my carpets are beautiful I don't think much else needs to be said if you need floors come here they will take care of you

We are very happy with the quality of the product and the installation. We had carpeting, vinyl…read moreflooring, and tile in our basement and stairs. They look great and the transitions are perfect. Appreciate the great service throughout this process. Thanks

I appreciate how patient and helpful the employees here have been on both occasions when I needed…read moreto pick out flooring for my house. It took quite a bit of time for me to wrap my head around the different types of wood flooring options and understand which would be most suited for my home, and I had a hard time making up my mind. It is an overwhelming responsibility to be faced with, and I did not at any point feel like I was annoying the guys who helped me, even though I was sort of going around in circles at times and had to ask them to re-explain some things until I got it. I would recommend this store. They have a really nice selection and have been very helpful to me.

Hired them for a new hardwood floor install in one room and refinish of 4 additional rooms. The new…read moreflooring matched perfectly. Everyone was helpful and professional. Cleaned up after and we're always on time. Definitely would recommend and use again in the future!

I walked in the Liverpool location and was greeted right away today. I am a new homeowner and need…read moreas much help as I can get in this process of remodeling and updating my home. This is an overwhelming task at times. Tom was extremely helpful with me and I was able to come to a decision to get my home feeling cozy and with my own touch. I can't wait to see the finished product. I highly suggest for all your flooring needs.

Ruban was awesome to deal with. came to house and gave estimate and date he could complete floors…read more price was very reasonable and work was high quality. Highly recommend !!

Reuben and his crew were simply amazing. They finished the project in the time they told us and…read morewere pleasant to work with. They took the time to show me a few custom stain colors to help me decide on a color and it's gorgeous! Very reasonable prices as well. I highly recommend Dustless!!

Asked for a leak repair, was quoted for ~$1200 for everything including drywall repairs. I asked…read morehim to repair leaks and leave all drywall for me to try to save money. He proceeded to charge ~$2300 for leak repairs, excluding drywall, which included replacing ~1.5 ft PVC fittings and pretty minimal copper fixes (which he had to bring in another plumber to fix). When I asked for itemized receipt I was given one that didn't include all payments so he had to spend a half an hour making a new receipt fudging numbers to make up the full cost of what he charged me. Actual itemized receipt is incredibly vague and now home warranty company is refusing to pay because what he charged is simply unreasonable. I recommend going with a more experienced contractor. If I had the time I could have fixed what they did for less than $300.

Jamie replaced our corner shower pan and surround. He was very attentive and reasonable throughout…read morethe whole process. Would definitely recommend and reach out again for projects in the future.

This is a great company, great store and a great team. I would gladly recommend them to anyone…read morelocally looking for a floor renovation.

I requested quotes here and from Lowes, and LL beat the quote by charging 2 grand less than Lowes!…read moreAnd I am extremely happy with my new flooring! I had it put in every room in my new house except the kitchen and bathrooms, and will definitely be calling on them to do the bathroom and kitchen in the near future. They were polite, knowledgeable, and fast, even during the pandemic! Pat was great at explaining things as was Kyle! They will be my go to for flooring and I highly recommend them. Their prices are much lower than Lowes and Home Depot and they have a much bigger selection, also. Love this place!

We are thrilled with the floor that Paul and his crew installed in our kitchen, half bath and entry…read morehall. We chose vinyl flooring with a hardwood look. It is beautiful. Paul has a show room with numerous choices for flooring. I plan to use them for my future flooring needs.