If I could give less than a 1* review I would. Horrific experience dealing with this company and owners.
Ordered a bath vanity, sink and quartz top. We decided on a remnant quartz top they had in stock - we liked the design and it was on site so we didn't have to wait for delivery, which was perfect because we needed our bathroom disruption kept to a minimum.
Vanity arrives a week later than expected, but I understand that because the industry is getting crushed right now. The quality is okay, not worth the price I spent for a vanity where the doors don't line up.
So I call to have the quartz cut for my sink /faucet and shower seat and I'm told they don't have the slab. I said "but you had the slab and said you'd put our name on it."
All they would say is that they don't have it. Never told me what actually happened (which was that they sold it). Now I have to wait two weeks for them to order a new slab.
Fast forward two weeks later. I call. No response. Call again. No response. Call and leave a third voicemail over 3 days. No response.
4th day I get through. Nick the owner answers the phone. Nick hurriedly starts to explain to me that the stone still isn't in and he's been busy trying to get me a similar stone from another supplier. "Similar" to me isn't "the same". So I ask to see the stone first before I agree to it.
Nicks response was "if you need to see the stone before I get it, the deal's off'! I'm trying to help you out here, I'm losing money on the deal and I can't wait for you to see this before I order it..." (you're losing money because you made a mistake - he made it sound like it was my problem).
I interrupted him and said "wait what? slow your roll here, I don't think I'm asking to much to see the stone before I agree to pay for it".
And then he says "hey, if you're going to get butt-hurt because we made a mistake, take your business somewhere else, but you're going to wait 6 weeks to get a stone". (Which I knew was true).
So he ultimately assured me that the stone would be exactly like the other piece (because it's man made quartz and not naturally made granite) and that everything would be ready in 4-5 days. So as much as I'd liked to have gone somewhere else, I was stuck and agreed to move forward.
So I show up to pick up the pieces and they rounded the wrong corner on my shower seat and hadn't finished the faucet cuts. And tried to charge me $100 more than I was told for the shower seat. ($250 instead of $150.)
So my contractor had to pick up the pieces the next day. He gets there and they still hadn't cut the faucet holes and had to come to my house the next day to cut the holes.
Complete shit show.
Some of this stuff I understand because it's busy. But the owner is such a.....dink, lacking any minimal communication and customer service skills. How someone can tell their customer that they are "BUTT-HURT" after someone on his staff made an error is just mind boggling. I also got the feeling that some of these mistakes were intentional after our little spat. Total fly by night feel to this shop. Prices aren't firm, contracts have a clause in it that says "no matter what is verbally discussed, only the items listed below are part of the pricing". Just little stuff like that that makes you think.
Steer clear. There are many other they will give you similar if not better products with the insults and will give you a more secure feeling. read more
