Quick response to a recent brake issue and looking for exhaust repair now!…read more Good to have such a solid place locally!

MOST Honest car repair shop I've ever been lucky to have used. Would let Thadfix my car until the…read moreday I don't drive anymore .

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

My family and I were out of our normal town when my check engine light began flashing. My husband…read morecalled and Duane got us right in. He kept us in the loop the whole time while being very accommodating to my family and I, and got us back on the road as quickly as he could. Can't recommend him and his shop enough. Thank you again!

Duane did great work on our minivan and civic. I will definitely go back in the future.read more

We've taken multiple cars to Southern Michigan auto body and they've done a wonderful job. One of…read morethem we had issues with the insurance company. Greg helped out with the issues and really puts the customers first. If we have any misfortunate mishaps I will not hesitate to take my car to Southern Michigan auto body vs any other auto body shop in Battle Creek or Kalamazoo.

Family owned business. They are the best. They won't tell you to do more work than actually needs…read moreto be done and if they're not the best for the job, they will tell you to go elsewhere-for instance, if it's a dealer issue.

In the nearly 3 years that have elapsed since I wrote my original review I neither seen nor…read moreexperienced a single thing that would lead me now to question my '16 thoughts about this auto service. I regret I can't give them six or seven stars. I regret we didn't stumble on Furr's earlier (because in our youth we did run into a couple of other car repair businesses in town that took advantage of our inexperience and naivete). But I don't regret the entirely selfish hope that the owner - who is getting on in years - lives and works 'til he is 150 so we don't ever have to look for a new repair shop.

My wife and I stopped in because I was having a problem with a tire. After speaking with Rod and…read morehim looking at my car, I told him that I was suppose to have a warranty on the tires but that a large retail chain had refused to warranty a prior tire. He showed me where on the tire there was a broken belt which had caused a flat spot and a exposed belt. He told me that I should go back to the big box retailer and have them fix it. He did not charge me for the visit, I went back to the big box and this time they fixed it. I went back and had an alignment done about a month later and he did great work. This business is located in the former Merlin 200,000 Mile shop location across from McDonalds on South Westnedge Ave.

Great place. we have used them many times. We keep coming back because of GREAT SERVICE!!! They…read morestay late until the job is done even during the holidays.

Amazing Company! We were stuck on an Ice Covered Private…read moreroad and were sliding off into a Tree lined Ditch. Adam from Rose's came the Rescue!! He got us out in an instant and was a LIFESAVER!! Thank You Again Adam! We will definitely call them again.

Our go-to place! They have serviced our cars and our truck, my husband's tractor, and even repaired…read morea horse trailer for us. They're friendly, honest, reasonably priced, and their customer service is outstanding! Highly recommend.

Back for my second time. Scope of work was laid out clearly…read more Pricing options provided. Selection made and work done in a timely fashion. My auto was MB S550 with much front end damage from a deer at 70mph. Work was done as timely as it could be with supply issues. Most happy with the outcome. Second time around, complete paint job to a 2011 MB S550. Paint, clear coat, with touch up work. Again, Nice Job to Ryan and his crew! Shout out to Brooke in the front office for keeping me up to date along the way.