I absolutely love this store. It's right around the corner from me and is just so incredibly…read moreconvenient. Staff is always friendly and helpful when I can't find what exactly I need. Never had an issue, the "young kid" and "retiree" employees have never been anything but pleasant to me.

Each employee went out of their way to help me. I walked out smiling and I look forward to…read morereturning!

I would not give Home Depot 4 or 5 stars since to much is happening and I feel they could and…read moreshould improve on their customer service and train all in every aspect of home improvements. It's hard to find loyal and caring employees yet some are there but I have seen to many frustration among customers at this location. Unfortunately you can not satisfy each customer and not every customer is easy to deal with. But being visible and helpful and will go a long way. Personally if I need a project done, I compared Lowe's to Home Depot and find almost every time Lowe's wins out. But Home Depot can make a huge impact with more Managers around and known with name tags that say MANAGER. This will show customers that they will get the best direction and help. Seasonal employees I feel hurt business cause they are NOT FOR THE COMPANY AND JUST NEED A JOB.... advertising for Seasonal in a store should be removed and only hire a better representative for Home Depot. On line shopping seems to be the new direction and brick and mortar stores should downsize and have satellite locations with minimal delivery!

Customer service at curbside. There is no parking for curbside pickup. Forced to go in and pick up…read morethe order , employees barely acknowledged you , and when they do, they are talking to other another employee so you are not sure if they are helping you. When you try to make sure that they are, they reply with "I heard you".I did not get her name because she is VERY SLOW ( took approx 15-20mins just for "curbside pickup"). Had to carry heavy items back to car when I specifically did curbside for this reason. The Employee that brought it out (another female) told me " if they can carry it, then I can" not even knowing my medical condition. Employees at this location need better training in every aspect of customer service.

I was there on 9-9-22. I drive a bus for disabled people and a bolt came out of the wheelchair…read morelift. I went in the store around 4 PM and a lovely lady and a very nice gentleman helped me out as best as they could! They even let me take the tools and the bolts out to the bus to test them to make sure they fit before I bought them. they did a great job and went above and beyond to help me!! I will be back because of them

Ran into some issues with a grill order and Rocky's was very helpful and communicative.read more

They answer questions!!! Went in with a toilet issue, I replaced my bathroom faucet but the ptrap…read morewas leaking. Brought in the trap and received a quick lesson on ptraps...ilive this store and will always go there first, before heading to the Other larger stores...great job!!! And btw my leak stopped

I recently visited Irving's to purchase 11 shades for three rooms in my home. Not only did they…read morehave exactly what I wanted in stock, their prices were very fair. Paul and Jim were super helpful. They both went above and beyond in helping me with my purchase. All of the shades were cut perfectly to fit my odd sized windows and were ready for pick up in less than a day! It was a pleasant experience doing business with them. They made the process painless and got everything just right. Skip the big box stores and go to Irving's. You won't be disappointed.

Stopped in here to check out some supplies for the condo. The store was clean and well organized…read more I saw many employees busy putting stuff on the shelves and making sure the store was neat. I like Lowe's. They have won eight consecutive Energy Star awards from 2003 to 2010, including four Energy Star Partner of the Year awards for educating consumers about the benefits of energy efficiency. They are a good corporate citizen and a good supplier for the DIY crowd. Easy place to shop.

Lowe's uses a 3rd party for deliveries just like their Homie competitor! The delivery companies…read morethey hire are so bad they can't even tell you their company name (or spell it)! I was to have a fridge delivered. Time off of work, as they give a 12 hour window! For the guy to call and say "hey we're 10 mins away, we've had other customers cancel cause of the rain, do you want the delivery? I said yes please." I proceeded to dump my fridge (that we were struggling to keep going as it was). They came, sat outside and had their "customer service" person call. Advising the truck in front of my house wouldn't deliver my fridge because it was raining and it could damage the fridge! Excuse me? The rain will damage my fridge? I should call GE and see if their fridges can hold up to the rain!!! Cause I called Toma and asked if they would deliver a fridge in the rain or would that damage the fridge? They said "NO that wont damage a fridge! My guys are out making deliveries as we speak! Let me guess you ordered from a big box store? They use 3rd party "companies" to do their deliveries. I've heard many of these stories!" I'd give a zero score if I could! If it is not delivered by tomorrow...I will 100% cancel and place my order with Toma! Should have done that to start with! Big stores don't care about customer service and it shows!

The people there are great very helpful but sometimes very busy. Know your prices going in don't…read moreassume they instantly have better prices from the big box stores. You better know what you're looking for and hopefully they have it. Make sure you buy enough the first time they may not have it when you go back.

I remember shopping at the regular Grossmans on Braintree 32 years ago. There products now are sub…read morestandard except for trim and doors. I bought a product there trim molding it split while I was cutting it and then the next one split. Ok I return it to the store because they must stand behind their products. I said Home Depot and Lowe's stand behind their product...a smart ads Indian or Pakistani guy was mocking me whilst telling me never in his 18 years did they take a defective product back. I asked to speak with the manager after having me wait 34 minutes the guy Keith Davis said because I cut they won't return it....if it was not for me cutting it I would not have known it was defective. I said I would complain to the state apparently others have said that and this Keith Davis there is no recourse. Spend a little extra and go to a reputable place like a lumber yard Home Depot or Lowe's. I am out $36 but they are out a customer because I had planned to buy 3 solid wood pre hung doors because I was happy with the other ones I bought...I like saving $$$ but nothing is worth shopping there.

Our contractor might suck, but this place doesn't! Jayden and Andy delivered all the lumber for our…read morecontractor and brought it all way up our infinite front steps and directly to the site. Very personable and nice guys. Thank you!

I needed to cut a key for my vehicle . Store staff was very professional and quick .. I would…read morehighly recommend ..

I ordered online with Christina R. She literally saved christmas by getting me all ordered and…read moreready for pickup same day!!!!!

This was, quite possibly, one of the absolute worst delivery and customer services experiences I…read morehave ever had with a business. My husband and I recently moved into a new home and ordered two bedframes from Bob's, one full and one king. On the initial date of delivery, the full frame was built with no issues, but we were informed that there was a broken piece with the king frame, and that they would have to undo it and take it away. The gentleman who delivered it was incredibly nice and got me on the phone with customer service. I spoke with a woman who informed me the delivery would be replaced a few days later. When they arrived a few days later, they came with only parts for the frame, and not the entire replacement frame. This time, they left the miscellaneous pieces of frame in our bedroom, taking up space, and we had to get on the phone with customer service AGAIN. This time we spoke to two different people (neither of whom seemed to understand what we were talking about or who understood our situation). And once again, they assured us that the next delivery (the 3rd attempt) would be correct and the entire frame would be delivered. When the third delivery was attempted, they (shocker) only came with just the pieces again and not the entire frame, but thankfully this group of delivery men were kind enough to move the leftover pieces of frame from our bedroom to our garage so they weren't in the way. My husband talked to customer service on the phone and very clearly explained the situation, and we were once again informed that the now FOURTH delivery attempt would be correct. This morning, which was supposed to be the final (correct) delivery, my husband received a phone call stating that they, once again, had the wrong order and only had parts for the frame, not the entire frame itself. After multiple other confusing & frustrating calls to customer service agents (who very clearly follow a script and have trouble straying from it), and trying to explain to them that we did NOT want a replacement or exchange at this point and just wanted a refund, we finally got a satisfactory response. We definitely not be purchasing any more furniture from Bob's and will be advising our friends & family against it as well. Save yourself the trouble and go to a different furniture store or get something off of Amazon.