We purchased a used Suburban & thought we'd have it professionally detailed. We took it to the Hagerstown location on Wesel Blvd. The person we dealt with was Dustin. Horrible service! Had to wait an hour before anyone showed up in the morning. The reason he was late?..., he jumped in the pool with his cellphone and needed to replace his phone that morning. We were supposed to pick the vehicle up around 12:00; then we were told it wouldn't be until 2:30. Eventually it became 4:30-5 before it was ready. He said he was still working on getting his new cellphone set up.
Very disappointed with the low quality service and apathetic attitude we received. They didn't even complete half of the detailing work promised. He did not armorall the exterior side trim, did not wax the vehicle, did not clean the headrests, did not clean the backs of any of the seats or the carpet under the seats which was easily visible, did not finish cleaning the back floor carpet area and ceiling (you can see where he stopped with the steam cleaner). My wife started to clean some of the areas (headrests and carpet) with Spot Shot after we brought it home, and it cleaned up very easily. Dustin had the vehicle all day. We have no idea what they were doing, but they sure weren't detailing our Suburban!
We contacted Dustin regarding the situation. He was supposed to come to our home to properly finish the detailing. He never showed up to the first OR second appointment. When I contacted him after the second no show, all I got were excuses (e.g., he "forgot"). This guy has no consideration for the customer's time, does not show up to scheduled appointments, and is incredibly unprofessional. AVOID Stottie's Mobile Auto Detailing!!! read more