Very bad experience at Hearthside with my mother. She fell in the bathroom, cracking her skull, in…read morethe middle of the night. They called me to come see her and make the decision whether or not to call an ambulance. When I go there she was in bed, no one was with her and her pillow was covered in blood. I called 911, they told me to put compression on it. I had to go find someone to let the EMT's in so that I could go back and keep compression on her wound. I spoke to the Administrator afterwards, she told me she would look into it and get back to me. She never did. I have since been told that the way it was handled was against the laws of assisted living facilities. They MUST call 911, and then the family, when a head wound is involved. Several weeks later, she developed a UTI, and I think it's because they did not bath her on schedule. Again she went to the ER, and spent a week in the hospital and a month in rehab. She's now in a different facility and I pray things will be different.

From the owner: Collierville's Newest Community - Exceptional Senior Living!read more

The Belmont team took great care of our mother. The last 14 months of her life were spent in…read moreBelmont's memory care. They provided wonderful assistance and kind care for our mother. It is comforting to know that she was so well cared for her last year of life. Our Belmont experience started off in such a positive way. The team was outstanding about helping us get mother settled from the West Coast in an emergency situation. They even loaned us furniture for her apartment until her things arrived. Once we were at Belmont memory care, the considerations continued. Mother had unique California natural food preferences and the Kitchen team was super about filling her requests for salads and salmon and vegetables. She loved the food! We cannot thank the memory care team enough. Our mother lived most of her life independently and alone. The memory care activities every day kept her involved. We saw her thrive having people around her and she lost much of her previous fear/anxiety. My heart smiles when I remember the loving hugs that the memory care assistants gave mom. She'd hold her arms up and they would hug her and tell her she was loved. It was beautiful. Her health situation changed as she became prone to falls and broke her hip. The Belmont nursing staff knew how to handle the situation. Many facilities do not want someone who has both dementia and significant physical limitations. The Belmont team and the nursing staff welcomed her back from rehab with open arms. We will always be grateful to them. Speaking medically, the Belmonts in-house doctor - Dr. Randy Villanueva - was the perfect doctor for us. His medical skills, experience with seniors and his compassionate heart are an amazing combination. He is a gift to his patients and their families. We miss our mother immensely, but it is comforting to know that Belmont made her last year the best it could be. The gift of care and kindness was a priceless one.

My wife was there for rehabilitation after a hospital stay. She was in building 7 and the staff…read morethere were very caring with the exception of nurse practitioner Tina. When my wife was suffering in agony Tina said she was too busy with paper work to attend to her. The delay in getting her to the hospital caused more agony than was necessary. I wish I had called 911 .

The staff are extremely helpful and caring. It's unlike any other senior care facility I've ever…read moreseen. Beautiful groundss and beautiful people. The place is a shining example of how care should be given.

BEWARE!! My family and I visited StoryPoint about a month ago with my grandmother, and decided this…read morewould be the place for her. Long story short, the facility, which already met her, decided she needed almost more than double the amount of care to the tune of about $4,000 more than what was previously discussed day of move in. There were outstanding circumstances here, however all paperwork was sent to Storypoint 4-5 days in advance of the move. This was all sprung on us, after a 4 hour drive to the facility with movers in tow. After waiting in the "hospitality sweet", for more than 4 hours, we were finally approved to move in. Later in the day, after moving in, we were told we had the incorrect paperwork, and she wouldn't be able to stay the night at the facility. This story continues, and not in a good way, however long story short, we decided to go elsewhere. We decided we needed to go somewhere that had enough staff to facilitate the promises this company makes. To make things sting even better, we asked for our $4000 refund, which was promptly denied. I don't leave many reviews, but this situation deserved it. If you would like to hear more, and are considering this location, feel free to email me as I wish someone had warned me of this place before we wrote the check. Ryannewcomb@me.com

This senior center has lunches the ladies prepare daily. Between 11-11:30 am. The menu include…read morefish, bbq, pork chops, meatloaf, salmon, and the plate lunches has 2 vegetable sides and bread with dessert. Reasonably priced...

This community center is located near a one mile trail. It has ample parking. Great location for…read moreneighborhood residents. There class schedule is great as well.