They really don't deserve the one star I selected but I think I had to select at least 1 for…read moreratings. It was a very bad experience dealing with them. I'm the granddaughter of the patient and prior to my grandmother being on hospice I helped with her care. She has 5 living children. 1 daughter and the others are sons. All the sons were against the daughter and wanted to assume my grandmother's care. They said that they could do better. About 2 weeks of them assuming care they placed her on hospice and didn't tell anyone. I found out when I called the home health agency because I had been the person on file that they could speak with and they informed me she was no longer in their care. She informed me she was in the care of Compassus hospice. Her daughter had a general POA and she was never notified of the decision to place her on hospice. The daughter tried to call the social worker many times with no return phone calls. She called the administrator and was told she could not speak to my mom. She was informed not to by the social worker. Yes there was known family drama, all the daughter wanted was to get updates and no one would speak with her. I thought the healthcare workers were supposed to be neutral. The sons would not let certain grandchildren and the daughter come to the house to visit nor see her. Today she passed away. The sons didn't have any legal paperwork but the daughter had a general POA. In these situations a medical POA is better but without that both the sons and daughter should have equally had the right to be involved in her care. This situation is so devastating. Please don't use Compassus hospice.

Previously Hermitage or Heritage under new management. All employees quit. New staff less than par…read more Do not put your loved one in their care. They may end up with a broken leg like my mom. Horrible place. Stay away. Get out if you can. I've been trying to get call backs and answers for almost 2 months. They deny getting messages. Pass the buck. Smooth talkers they are but nothing to back it up.