I have two adult sons with mental retardation, and Dr Boozer was recommended as a good dentist that…read moredoes sedation. HE IS A GREAT DENTIST! Has fantastic bedside manner and my guys really liked him. However, their first visit was really rushed. It is impossible to clean, examine or do bite wing X-rays in my sons without sedation. However sedation was not scheduled at this time. So the hygienists tried to clean as best they could and Dr Boozer looked in their mouth briefly and said he didn't see anything bad. Well then they were basically escorting us out and I asked "what about a panoram?" The tech answered "you can't see cavities with a pano." To which I replied "it's better than nothing!" So they did a pano and Dr Boozer came in to look at it and said "uh oh... that's bad." My son had a HUGE abscess in his gum above a molar. We were scheduled for sedation treatment and left. Had I not asked for the pano, my son could have had some serious medical issues from the abscess and infection. He had not complained about pain, as he's practically immune to pain due to his disability. The sedation procedure was at an outpatient facility and we waited for two hours before they took us back, no food or water of course. Then another hour on the gurney before they took him back. His anxiety level was MAXED OUT! So I decided to look for a different dentist. I made my other sons appointment at Smith Dental and everything was thorough, not rushed, and all in office. The anesthesiologists came TO the office and all was finished very quickly. Very little anxiety and thorough checkup and cleaning under sedation. Now I'm not saying Boozer is bad place.... but they need to stop rushing through it, consult more with the patients parent or guardian during or after exams, and maybe SUGGEST a pano rather than arguing with a guardian about it! That pano could save a life.

After having heard so many good things & having met Dr. Boozer when he visited the elementary…read moreschool where I taught years ago, I was happy to pay the extra money to take my three-year-old for her very first dental visit at his office. Unfortunately, the visit was not at all what I had hoped. The girl who called us back did not even speak to my three-year-old (who admittedly was hesitant) when she greeted us, and acted annoyed/lost when she did not immediately hop on the scale for her. This first contact would have been the time for her to engage her/offer a little prize or encouragement, etc. but instead she just seemed unsure of how to approach her. When she asked her to sit in the seat (which is a bit intimidating with all of the equipment and bright lights) she basically just pointed at it and told her to get in, rather than making it a game, explaining the equipment, or doing any number of other things that would have put a three-year-old's mind at ease. My LO was a bit resistant, but did not scream, throw a tantrum, or anything of the sort. Yet, the worker seemed completely lost as to how to deal with her. The actual dentist (not Dr. Boozer) was nicer (at least smiled & tried to convince her) but other than offering a new toothbrush, did not seem to have any other techniques for encouraging three-year-olds either. I had been told that Dr. Boozer's office had a lot of techniques for putting children at ease, but aside from the small television on the ceiling and some games in the waiting area, I did not observe anything that really helped the visit to go smoothly. As an elementary school teacher, I know the importance of engaging children, being friendly with them, and using fun/games/rewards to encourage them to do new or scary things. I thought that this office understood these things as well, but I was very much mistaken. Of course, dealing with a three-year-old is always a huge challenge, but I definitely think they could have done more to make it go smoothly. Update: I have added one star because I called the office manager, and she was very apologetic and seemed to genuinely care. Hoping I just caught them on a bad day, & maybe they will come up with some sort of a "game plan" for giving a little extra TLC on first time visits so that others have a better experience.

I cannot say enough good things about Dr. Ritchie and his staff! If you are looking for a pediatric…read moredentist this is the only place to go! You can tell he genuinely cares about his patients and makes them feel right at home. Everyone we came in contact with, from the front desk staff, to the dental assistants were professional and helpful! I would definitely recommend this office to anyone I know.

Hands down the best dentist I've ever met! He is so good with kids and his staff is always just as…read morekind as he is. My daughter 2yrs old is scared of everyone and everything this was her first visit and she didn't even cry. They made her feel so welcomed and safe and they always made sure to talk to her and acknowledge her. My older two have also seen Dr Ritchie when they were younger and they always enjoyed going to the dentist without feeling scared.

Great care, everyone who works here is very nice! I had to wait for a while which is why I'm giving…read moreonly 4 stars, but the service itself was great!

Horrible experience here. I will say, the dentist himself (Dr. Luke) is very nice and polite, no…read moreproblems with him at all. Unfortunately the office staff is another story entirely. I have an unused $250 credit on my account and I have been trying for the last 3 days to get someone to call me back to get this credited back and they will not. Each time they've said someone will call me back and they haven't. Im starting to think that one of the office staff has stolen it. If I dont hear from someone soon I will be calling the police to report a theft. It is pretty bad that it has to get to this point with them, but that should tell you all you need to know about this place. Hopefully Dr. Luke can find another office to work at because this place is atrocious. My recommendation is to stay as far away from this place as possible.

I've been bringing my kids to this dental office for over 8 years, and sadly the quality of…read moreservice--especially from the front office staff--has gone way downhill over the past year. I'm constantly being quoted different prices for the same scheduled services. I've had to call my **insurance myself** just to get accurate estimates. Even after paying in full at the time of the visit, they've tried to tell me I still owe more money. It's confusing, frustrating, and completely unprofessional. Appointments are another issue. I've watched them take patients with later appointments ahead of others who've been waiting. It feels chaotic and disorganized. To top it off, I called the **office manager** last week to get clarification on a charge--never got a call back. For a family that's been loyal to this practice for nearly a decade, this level of customer service is incredibly disappointing. I'm sad to say we'll be looking for a new dentist.

Back with 3 grands ages 9,12,13. Wonderful staffMinimal wait. Extremely efficient. Dr Boren very…read moreinformative and great with kidsWill continue coming back! Masks required

I LOVE COMING HERE! I just recently changed dentist and they have taken such good care of me. I…read moreusually come in the AM and ill be out in 45 mins. I have received very much needed advice on how to maintain care

One final thought. . …read more I continue to sit here with tooth pain. Even the Air Force dentists take better care of their own than KayCare. Here's the story. I showed up to a 3 p.m. appointment at about 2:45 p.m. for several procedures. The receptionist said I was an hour late. I said that I was not late; I was early. She said that their system showed my appointment to be at 2 p.m. I showed her the appointment card given me by them on my last visit that showed 3 p.m. She continued to insist that I was late. She told the dentist I was late. I continued to inform th dentist that I was not late and that my appointment card showed 3 p.m. The dentist continued to say I was late and that they would not be able to fully take care of me that day since, as she asserted, I was late. Most businesses who make such errors strive to make things right for the patient or customer. Not her. She continued to say that since I was late, she could not get all the necessary procedures done. It's as if she was not hearing my concern and really didn't care. I live more than an hour from their offices and had to sacrifice other important tasks to get to KayCare on time only to be told I was late when I WAS NOT LATE!! KayCare is the closest dentist that takes my dental insurance. I do not recommend any business who does not put the customer, let alone patient, first and foremost. In this case, I think the dentist puts other aspects of her business ahead of her patients. This is unacceptable.

I went to this dentist years ago when there was a male dentist and had a bad experience so I…read morestopped going. I slacked on my dental care and needed to get back in a regular routine and saw that dentist was no longer there, so I thought I would try it again. Every single person I have interacted with from the front desk staff, to the hygienist, to the checkout folks and Dr. A have all been super kind and so easy to deal with. I have a very strong dislike of the dentist in general and they make it very easy to get things done without worry and with a lot less pain than I have had in the past. Kudos to the whole staff.

I wanted to give Maddison, the hygienist at East Texas Dental in Tyler Texas a five-star rating!…read moreShe did the xrays, she is one of the most genuine persons I've ever met. Very sweet, in the short time I was with her, it was apparent she truly cares about people, client or not. (God takes care of his people) God bless!!

Dr. Nash has consistently been rude and dismissive, especially toward patients with dental anxiety…read more She's the only dentist at this office, and it seems obvious she's overwhelmed. There still isn't a hygienist, so my cleanings have been done by either Dr. Nash or a dental assistant. At my first visit, she spoke harshly to a very kind assistant over X-rays, then left without speaking to me. In January 2026, she placed a filling that fell out just six months later while I was flossing. I had mentioned after the procedure that the filling felt too tight to floss around, but my concern wasn't addressed. When the filling came out, I called ahead and was told my cleaning appointment would be changed to an emergency filling due to the exposed, painful tooth. When I arrived, the office had no record of the change. Thankfully, they fit me in the next day. During that appointment, Dr. Nash immediately began giving multiple numbing injections without explaining what she was doing, which made my dental anxiety much worse. She also started working on a second filling without telling me first. When I stopped her to ask what she was doing, she rolled her eyes and responded dismissively. Throughout the visit, she spoke condescendingly to the dental assistant as well. I left with blood on my teeth, fillings that look poorly done, and little confidence in the work. I'll be seeing another dentist to have them evaluated and corrected. Everyone has difficult days, but patients deserve clear communication, professionalism, and respect--especially when they're already anxious about dental treatment.

Just wasted my morning here. Came in as a new patient for a cleaning, so we had to do all the…read morex-rays and whatnot. Pretty typical. What's NOT typical is being told at the END of your appointment, when you've waited 15+ minutes for the doctor, that they don't do cleanings on initial appointments and you have to come back next week. Wtf then why did I schedule an appointment for a cleaning, you guys made me fill out paperwork for it (twice, by the way), and you confirmed it with me, twice? And no one mentions that the cleaning won't actually happen? It's fine if you want to run your practice different than every other practice in the country, but at least freaking discuss your process with your new patients. On top of all of this, the doctor was incredibly rude, when I mentioned I might be interested in whitening she just went ahead and added it to my treatment plan with zero discussion or information given to me. Then when I was telling them off for wasting my time and LYING to me, she literally turned around and left the room. Unfucking real. Cannot believe this woman made it far enough in life to have her own practice. RUN AWAY. Back to square one for me to find a competent, honest dentist. And my teeth are still dirty.

Had a great experience at this dentist office! I just went in for a cleaning, and everything went…read moresmoothly from start to finish. The staff was super friendly and made me feel comfortable right away. They didn't keep me waiting long, and the whole visit was quick and efficient. Definitely one of the better office experiences I've had, thanks to their excellent customer service. Highly recommend!

I was quite nervous about getting a filling before the procedure, however Dr Gray and his staff…read moreeased my concern and ensured me it would not hurt too bad. I was very surprised that it actually did not hurt at all. They numbed it first with a swab and then went in with the needle that I never felt!!! Less than 30 mins later I was done and very happy! Also, the regular cleanings always go well and are not uncomfortable, even for someone who doesn't floss daily... um weekly... um monthly... ok I hardly ever floss... Thanks Dr Gray!