Although I would rather face an angry pit bull than visit the dentist, I must admit that my visit…read moreto east tx dental was a pleasure. Very professional and friendly staff. The dentist listened to my concerns and answered all my questions. I think I have found my "forever" dentist!

I have 2 sons. 1 of them had phase 1 care no problem. When I took my 2nd son I was told I had to…read morepay the insurance portion up front although my insurance had not changed. I was told the amount I had to pay and no more discounts were available. I saved and worked hard during covid saving up for that. So I paid that amount. I took my 1st son back the same day to start phase 2. For him I was told of another discount that had not been offered with son number 2. I was also told I did not have to pay the insurance portion up front. I was excited for the 2nd but when I asked about the discount I was told that they would honor half of that but I now had to pay all the insurance up front-$900 more! We are in tears we don't have that. I called multiple times and the manager "Kim" can't be bothered to call me back. I called my insurance company (which has not changed in years) and they said there is no law about paying it up front and it sounded to them that this "practice" was just doing this to punish me. I guess if you are rich and don't care if they cheat you go here but if you work really hard for every dime you make and point out when they make a mistake be prepared to get punished back.

Best experience, Dr Boo and staff were great. Shortest cleaning ever. Excited to have my teeth fix.read more

I came into fresh dental 3 years ago after not having much done for several years I am 72 years old…read moreand have a great teeth no cavities Because I had not been to the dentist in several years I just assumed it would be okay they told me they were going to do a deep cleaning whatever the hell that means I assumed it would be more than one visit it was not it was one visit and it cost me 800.00 out of pocket for nothing except a cleaning that was not anything special I recently had my teeth cleaned for $115 and I know and my sister verified that my teeth are whiter and cleaner than they were when I paid $800 buyer beware

We had some bumps in the road getting the appointment set up in the first place but the office…read moremanager has assured me the 1) the front office is in transition & 2) they changed policies to avoid future problems with booking appointments.. When my girls had there first appointment I was really impressed with the guy who did there cleaning.. he was amazing with my girls (5 & 6) we have issues with them being overly shy & not corporative with new people but they opened up to him from the word go.. in my book that is impressive.. The dentist himself was very good at going over all the options one of my daughters has an issue that keeps reappearing & he let me explain everything then told me what he recommended & why.. I like being well informed up front.. I called today to ask how long my daughter should be in pain from getting caps (it's been 1 week) & they had her come in so they could make sure everything was fine.. when we walked in the office manager gave my daughter a feel better gift.. it turned out there was a little cement on the gum line & the dentist removed it in a matter of seconds.. as soon as we got in the car she told me it felt so much better.. The scheduling issues to begin with really upset me but they have definitely made up for it..

I am so disappointed in the financial management behind this organization. I have been a patient…read moreof this office since 2020. Recently I began receiving past due payment notifications from this organization for charges back when I first started with them. $59.00 charge for a new patient fee back in 2020 and then a $28.00 fee in 2024 because they repeated annual x-rays that had been paid for by insurance already in 2023. Is this really the fault of the patient or the fault of the company? And isn't there a statue of limitation of when a business can come back and try to charge a patient for a new patient charge? My insurance never received these charges so they never paid them. They did receive the double x-ray charges and ofcourse, they are not going to pay for duplicate X-ray charges. I called Fresh Dental and discovered that they have a new company that is cleaning up there books but this does not mean you screw your customers by adding on charges that your office made mistakes by not adding years ago. I do not recommend this office to anyone and ask everyone to be careful in selecting them to take care of your dental care. They can't even keep their books and insurance records in order.

It was my first time at this office. My former dentist was no longer in network with my insurance…read more When I walked in I was greeted promptly and given the new patient paperwork. Within 30 seconds after I turned the paperwork in my name was called. I was taken to a desk and told exactly what my out-of-pocket expenses would be for that day. After X-rays the dentist, Dr Shim came into the room. He was super friendly and wanted to make sure I had been greeted and dealt with in a timely manner. Several times he asked if I had any questions or concerns. I genuinely felt like he cared about me as a patient and the importance of my time and not just his time The dental hygienist cleaned my teeth quickly and thoroughly. She didn't say much, but that's OK with me. It was a good experience.

I wanted to give Maddison, the hygienist at East Texas Dental in Tyler Texas a five-star rating!…read moreShe did the xrays, she is one of the most genuine persons I've ever met. Very sweet, in the short time I was with her, it was apparent she truly cares about people, client or not. (God takes care of his people) God bless!!

My family and I have known and used Dr. Enloe for over 8 years. He and his staff are some of the…read moremost caring and professional dental experts that we have ever known. His office and facility is arranged as a comfortable and relaxing space and sets you at ease as soon as you enter. Very professional care, coupled with a true compassion and concern for the welfare of the patient.

Absolutely the best dentist and staff, I've ever had. I consider myself pretty experienced. No…read morecavities until I was 40, then everything went downhill. Implants, fillings, root canals. My first issue (@ 40) was an abscessed tooth. Found a dentist to deal with it on a Friday. This was in Houston. I will only say that this is where my fear of dentists began. Finally changed to a dentist in The Woodlands and also a Periodontist in The Woodlands. Both were excellent. However, Dr. Enloe and his staff have gone above and beyond. Had a crown replaced today and didn't even feel the shot. Not one bit of it was uncomfortable or painful. Assistant is expert and temporary crown is perfect. Bite is perfect.

When I tried to reschedule my appt, I was told it would be months away, so I made an appt with…read moreanother Dentist and called Franklin for an email of my x-rays. They then tried to schedule me there for "tomorrow" . I told them I'd already scheduled another dentist. They did not email my xrays. The day of my new appt, the new dentist called 3 times to have them email the xrays and the man in the office(I assume. the Dentists husband) did not send them and yelled at the woman who called to never call again. I had thought I may return there later, but after this mans awful rude and unprofessional way of dealing with my records and the other dentist, I would never return to this dentist.

I had a dental cleaning scheduled and they call me and canceled it the day before and say that I…read morealready had 2 cleanings for this year and I wasn't due for another till February because my insurance will not cover it(all lies). I called my insurance company and asked how many cleanings was I allowed a year and she told me 3 because I have the High Option Plan which allows me 3 a year. I've only had 2 and the last one was in July and I'm walking around needing my teeth clean and Franklin Dental canceled my appointment because they said it wasn't covered on my insurance. So I will not be using them again nor recommend anyone to them!!!