The "advertised" facility is great. Too bad that's not what you get. I like it a lot that it is temperature controlled and say they have 24x7 access, that is what I needed with my non-standard schedule. However they have had gate and door access issues for many, many weeks now, they keep saying it will get fixed but it's still broken. Ability to enter my storage unit has been hit or miss-mostly MISS, and I can't get in when I need to. Waiting on hold for 15-30 minutes just to get through to someone who may or may not be able to buzz you in is unacceptable. And their dedicated parking area can't be accessed with the gates down (unless you are luck enough to get there while it's open), and they are not doing anything to reserve street parking, so even if you could get in, there is often no place to park. Nicole (the manager) promises on her voicemail to call back within 72 hours, but it hasn't happened yet. Jon is nice and is trying to do what he can given the circumstances, but frankly, it's just been too long , too many promises come and gone, and too many excuses. I have vacated my unit, and judging from how many are open now, lots of other people have had to also. read more