Are you kidding me?!! I paid on a storage unit for almost two years here. My ex was supposed to put…read moremy stuff in there, he did not. The storage ppl knew that and never told me. They even called to request my cc when it had expired but never said I was paying for an EMPTY unit until I called and said I needed the lock cut to gain access (an ex thing). Then they said "there's never been anything in there and we called you"....I've never received a call from them only for them to ask for my new cc info. TOTALLY UNACCEPTABLE. Do you think they offered a discount? NO. Do you think they said "so sorry we should have made it more clear?" NO. Just too bad. They are THE WORST

yes they are helpful and real about customer service. helped me out over 12 months to let me keep…read moremy heirlooms. sincerely

This is the second time I've had a storage unit at the Longeway, Sonora Ca. Location. Both times…read morehave been an excellent experience! Dina is an amazing person and I think of her as a friend. Khris that also works there I feel the same way about. They both will go above and beyond for you. I definitely trust my belongings here.

This is an update to my last review from two years ago. At that time, I rented several units…read moreeventually downsizing to one 10x20 unit. Last month I finally left this establishment and should have done this much sooner. I am currently saving a significant amount of money by doing so at another facility. Savings of $140 a month, for the same size unit!!! Dina and Dave who live on this site are great. Dina is the regional manager and Kariss is the site manager. When I first moved in Kriss did her job, as she should. I rented the units but immediately she wanted me to leave a five star review. I did so but that was based on just the move in. During the time there I became increasingly frustrated with Khriss. Reasons why are numerous but the main thing was loss of money. My money!!! After giving written and verbal notice of departure, well in advance for that a specific unit I saw that she let the autopay charge for that empty unit go thru! Once again that was loss of my money!!! Khriss is a nice person but I feel that she definitely dropped the ball on something that was solely her responsibility! Dina did make sure that another overcharge was revoked. Like I said there are other numerous circumstances that cause me to give her this one star review. No brag just fact!

My three year old son and I walked into the office to request a tour of the storage facilities. The…read moremanager had a large unleashed dog on the premises that was aggressive towards my son ultimately making my son cry. While I will not demonize any bread of dog, this dog was about three times my son's weight and almost as tall. The dog was bumping him with his nose / head and sniffing him aggressively, a clear signal the dog was in distress. Despite my attempts to get between my son and the dog, the dog continued to walk around me to get to my son and also growled at my son. My son stood still as he was taught. When I finally picked my son up because he was starting to cry even louder, the dog kept standing up on its hind legs to continue the aggressive sniffing, despite my efforts to block the dog with my knee. My son was quite upset by this time as the dog would not leave him alone. I asked the manager to control her dog, but she was unable to. She blew some whistle that had no impact on the dog, but she never made any effort to stop the dog, verbally or physically, beyond blowing the whistle. When we finally squeezed out the front door blocking this dog inside, the manager stepped outside to speak with us. I told the manager that she has no control of her dog, to which she replied the dog is not hers. She then clarified that the dog is in her possession as the dog's owner recently passed away. Finally, she stated that we (as in my son and I) were the first problem. What great tact, though I am sure she was trying to say she has not seen such behavior from the dog before. I had to remind her that she had no control of the dog and therefore has no business letting the dog run free. Obviously, we do not plan to rent here. Updated post Keri's response to my review: Keri, while I appreciated the fact that you called me prior to me finishing posting this review, let me add a few key points regarding our conversation: 1) Blaming me for not picking up my son immediately when the dog approached him was not really helpful. 2) Claiming the dog was Lisa's emotional support dog after Lisa stated the dog was not hers was not very honest. 3) You have my permission to post the video here. I would if I had access to it, but I will work on getting access to the video in the meantime.

This self storage is clean, well maintained and secure. Very high quality storage…read more Lisa really cares about this place 24/7 It's very reasonable for everything that is included. Nice to not have to worry about our things.

I called to get pricing on units. I spoke with Tamra and she was very sweet and…read more helped me deciding on what size I should get and the pricings for the units. It was very nice chatting with her, she was great.

Be a billionaire before you store anything here. I was a good standing customer for years, now I'm…read morehomeless, still paid my bills as best I could. I was in the hospital, my phone was shut off, once back on my storage was in lien and paying over the phone was no longer an option. They refused to return my calls, and everything I own was sold on storage treasures.com yesterday. Had they returned my calls, I would not have lost everything. Fu** this place. ALSO PLEASE KNOW THAT IT IS ONLY 24 HOURS IF THEY HAVE ACCESS TO YOUR ACCOUNT FOR AUTOPAY. Also the lady that works the office here is a total racist sexist bitch. Go anywhere else to store your things, these people suck.

This site is not 24/7. I am a new customer as of March and have had to schedule an appointment…read moreduring business hours to access my unit contents. Upon arrival, the person wasn't there. They did show up late after I called the customer service number. The customer service number tried but failed at remotely granting access. The key pad entry system has been broken for several weeks, and their way of notifying customers is with a piece of paper taped to the front door. They have yet to communicate with customers even though they are aware of the issue. No resolution in sight. Failed customer service, failed customer support service number, and failed 24/7 access. DO NOT USE this business.

one of the best storages I've ever had. thank you to Stacy boitano! He has been an amazing help…read moremaking sure I have nothing to worry about, and that no matter what my spot will always be protected. very professional and kind. I definitely recommend going through store quest, and hopefully you will get to meet and experience what I do.

Man was beaten to death at his locker ,in broad daylight , his body was left in his locker for…read moremonths , till the smell got the police called. Goodluck renting at this place.

The front gate was and has been unlocked for months, allowing the shed across from mine to be…read morebroken into. The office staff was nice for what it's worth.

I recently helped a friend rent a 10x20 storage unit from James Town self storage. I was having a…read moretough day and I was a little sharp with the manager. Regardless of my attitude the manager Shawna went out of her way to help us and be kind and generous. I am very pleased with the service and how she went above and beyond to help! It was a 5 star experience!

Shawna was professional, fast, did some PM work on the unit, and she offered to sweep it again…read morebefore I moved my stuff.

Just rented a unit here and met both Khriss and Gina. Both are friendly, helpful, and very nice…read more The place is very well kept up both the grounds and the units themselves. They have strong security with all of the usual stuff (cameras, gates, etc.) and also a live on property person. The access days/hours are good, prices are reasonable, and things look clean and very well maintained. This is a really easy choice to for storage and I'm glad that I picked them for my needs.

I stored my irreplaceable heirlooms at Sheild Storage Formally Motherlode Storage for years. I had…read morebirth certificates, social security cards, death certificates and priceless items only to be auct off and what wasn't wanted was donated or thrown in the trash! Do NOT rent here. Gina the Manager is ruthless and I was prepaid on my unit months in advance! She decided to kick me out for throwing an empty coffe cup over the fence. she limited my entrance times to only 6 hours a day I couldn't move my precious items out in time and had just broken my femur. The owner back then didn't even care!

We stored a vehicle here while our house was under construction. Don and team were great to work…read morewith. The facility is clean, security is tight (cameras, coded gate entry, security on each unit), and they are very easy to deal with (billing, inquiries). We would definitely rent again and recommend this facility.

When I moved out of my SF apartment I needed storage that was both safe and affordable. All County…read moreput my furniture in an insulated unit and I couldn't be more pleased! It's head and shoulders above other self-storage places in the area, but costs no more and no annoying "add-ons." The facility is very clean and emphasizes security. The staff are professional and friendly. Rates are so much lower than the Bay Area that I wouldn't think of going back!