Storage Etc., Sandy staff is unprofessional and practices harassing collection policies. They…read moreincessantly send emails, texts, and calls reminding customers that payment is due by the 10. If you are late the cycle repeats itself repeatedly resulting in multiple texts, calls, emails advising that you're late, a fee applies and other fees will be charged in the form of a "pre lien." They do not maintain the facility or weather proof your storage door equaling dirt all over your belongings along with moisture from the weather. The doors are not sealed properly. When I informed them of the issue with my locker their reply was that if they have time they'll look into it. That was 1 year ago. Poor customer service illegal collection practices.

From the owner: Storage Etc Sandy gives you everything you're looking for in a storage facility and more. Here,…read moreyou'll find a clean and secure building, a convenient location in Sandy, a variety of unit sizes to fit your needs, and a friendly and knowledgeable on-site staff. Extra features include packing supplies and ground-level units. Plus, it's all at a price point that will make you smile. Your perfect storage solution awaits.

"Ten stars! I've used a lot of storage units, and this is the best I have ever used. Staff are…read morevery helpful and professional. They provide carts for ease in moving from car to unit. The units are clean, inside units and camera security."

What is one supposed to say about a storage unit? It is a boring business. It is not exciting…read more They are not selling you a product that you can take home and wear or eat or admire. I don't think anyone on this planet drives by a storage facility and says, "wow, what an awesome place to spend money." I don't think anyone even cares about these types of businesses.......until they need one. I had some rather expensive furniture delivered before we were ready to put it in our house and I was suddenly in need of a place/. I went to THREE different places to find a unit to rent and I got the run around over and over. The final one was on 7th east right south of Sandy city self storage. There was a sign on the door they said 'be right back'. I, along with 2 other customers sat outside in the middle of the day for more than 20 minutes. No one came. I suddenly had visions of my high school prom date ghosting me after dinner...and became frustrated seeing as how this was the third go aground. I googled storage units near me and up popped sandy city storage. And it was just a couple blocks away. I pulled up and met a man named Bailey. He was friendly, fast, efficient and had me in and out within 10 minutes. Voila. Finished! When I came back a week later to load in the furniture, he again was there and helped me get situated, and was extremely helpful. Now, several months later, I went to check out and couldn't remember the process to get into my unit. He smiled and then helped me out again. It's like Thai guy loves his job. It's like he is super proud to work for such a great....albeit....boring company. Bailey was fantastic!!! So, if you need to store l crap, or treasured jewels, give him a call and you will be glad you did. ....I wonder if the person ever came back from their break at that other storage place..... oh wellZ. Thanks Bailey!!

The guy is nice and helpful. It's quick and simple. Easy to get in, safe, clean, no problems moving…read morein our out. Would def rent here again if I needed to

Great place! We were in a tough spot during a move and needed a storage unit right away! The staff…read morewas more than helpful accommodating our needs and even brought us cold waters while unloading! so thankful we chose this store and lock! Nice place and the remodel looks great!

Customer service from Jake. Jake is never found during business hours. Always on break or hiding…read moresomewhere because the office is closed and the sign "Will return soon" is always on the door. Dollies are never by the loading area so you have to search all over for them. I was charged for a lock when I arrived and returned it immediately because I had my own. He did not reimburse me until 6 weeks after I cleared the storage, and only because I contacted Extra Storage through social media! DEFINITELY DO NOT RECOMMEND THIS BUSINESS!!!

Austin is the nicest and kindest employee I have worked with in a very long time…read more He suggests and helps with ideas so I have the best experience and I am in the best unit for my needs. He has stepped up personally to help a couple of times when I needed extra hands which is great . I highly recommend extra space storage especially at this location . The units are clean. The walkways are clean. The entire facility is nice and clean which is not always the case. The units are easily accessed, and there are sufficient dollies to help with the move. The units are also climate controlled which is a plus.

I moved out of my unit on Nov 30th. They continue to charge me. I received an mail on Dec. 5th…read moresaying they would reimburse me. I was charged again. I try to call them, but the automated service makes you lose 30 min of my time without being able to speak to someone who can solve your problem. Now I will need to spend a couple of hours to drive to the location and talk to a human being or escalate the issue via my bank. I strongly recommend you rent from a local storage and not Public Storage which tries to automate everything, but reduces their service to a one star.

Christina helped me out today when I came in to check out a could different units to rent…read more She was amazing! Very personable, extremely cheerful and funny. I loved talking to herher, she was really nice and mad my experience much better then I expected it to be. I can't wait to run into her again as I come and go into the property. I feel like I have a new friend. Having her here made everything much nicer for sure. Me and my friend even stayed a little longer just to chat with her and have a laugh. 5 stars Christina! Thank you so much!

I absolutely love this place. I believe it is ran by a man…read moreand his wife. I have had my stuff here for over a year and never once come across any issues. I called today to let them know that I will have the rest of my stuff out by tonight because I just got a new place and they were so willing to work with me. His wife prorated my rent so I wasn't paying for the whole month even know my stuff would have only been there 1 week. I would like to add my boyfriend told them a few days ago that we were moving out by the 10th so I didn't blind side them. I would advise being courteous and giving them a heads up. If I need to store anything again this is the place I will come!

Helping our daughter get moved there was more than the new place would handle. This facility was…read morerecommended to us and it was a great choice. They are friendly but business like, which I respect, and the facility was clearly well cared for which gave me a good feeling of security. No problems, no hassles ...just a quick sign up and we were done. Made moving day a whole lot easier.