Not if the representative answering the phone at storehouse today is how when they supply or what what she was rude as hell. I called asking if anyone else complained that we were having issues logging into the application she said who are you and what are you talking about? I said you don't talk to customers like that. What do you mean? Are you trying to listen and she hung up the phone on me twice? read more

Rude, inept employees, and they artificially jack up their prices before "sales" to make people think they're getting a deal. Go literally anywhere else. read more

Recently was exploring over dispensaries in Baltimore and came across Storehouse. It wasn't very crowded and check in was smooth. Upon going in they do have a lot of LED displays with menu items. If you are like me and get overwhelmed by too many visuals, they do have paper and tablet menus. They had a huge variety of items from edible to flower. Pricing was also great as well. As a first time visitor check in took a moment to break down specials and how their loyalty program works. I appreciated that. I'll visit again as they took care of me. I like a spot with good customer service no matter what your level. read more

Storehouse Dispensary - Cannabis Clinics Near Me - Baltimore, Maryland

They have a great selection of products and a great vibe in general. There's upbeat music playing whenever you go in and the from the front desk to the inventory manager everyone is super chill and helpful with deals and suggestions and they seem to be really having a good time at work. They have a parking lot and and event space connected to the dispensary where I've gone to some pretty cool puff and paints. The quality of the products is always fresh I like going there for the great vibes read more

Used to come in to this place all the time because I live close. Today will be my last time ever stepping foot in that establishment. Sometimes I do not have my wallet and two managers have approved the use of Apple ID drivers license to enter the dispensary as well as get products on multiple occasions with no issue. Today was a different story. There was a different manager working. I'm not sure his name so I'll do my best to describe him. He had greasy long hair, was short, yellow teeth, and appeared to hate his job and employees. After being let back into the dispensary he denied my virtual id, which is fine but either you accept it or don't. Figure it out. What was not fine was his attitude towards the situation. I was completely respectful and explained that I was let in the door using this, and have used it many times in this dispo before. He immediately felt the need to boast that "I AM THE MANAGER AND I CANT ACCEPT THIS!! AND I HAVE TO WRITE UP THE PERSON WHO LET YOU IN" Dude was very clearly on a power trip. I also find it highly inappropriate that a manager is raising his voice talking about what disciplinary actions he intends to take against an employee. You guys lost a super loyal customer which is a shame. Also don't forget...we are in BALTIMORE you can drive a couple mins in any direction and find other dispensaries so trust me I will never return and if this keeps up I can guarantee others will follow suit. read more

Hello, The staff was not friendly nor helpful as it reads on your website. The claim to believe there is nothing more valuable than the trust of our patients. It says this store has thought of every last detail, so you can feel better. Full stop So why am I told that your prices can not be honored as posted. The pride and passion of service was not shown via phone , prior to me arriving at your store for the first time. 5730 FALLS RD BALTIMORE, MD 21209 An order was placed at 12:00 pm to your store. The confirmation and secondary text was sent to my phone changing my pick up time called the store before arriving only to be told the items would not be available. Thus I would like a substitute for the items not ready for pick up. The claimed supervisor stated that they are not responsible for the listing of items and confirmation of order placed items. Pa I as the customer and youage. asage. the pharmacy could not do any product purchases today. The staff member stated that the store is not responsible for any price of items placed online. He offered my 12 items to be switched to $$$ of the flower tiered items at an original price with a 20% discount. This offer was not given with respect, passion or kindness. The link to your prices is not honored although it is listed on your home page under your menu. Why would you have a customer pay more than 70% over my original cost. This is false advertising with misleading resolution provided by your staff. Code, Com. § 11-703. A person may not advertise falsely in the conduct of any business, trade, or commerce or in the provision of any service.Deceptive trade practices in Maryland are dealt under Maryland Commercial Law Code, Title 13 (Consumer Protection Act), Subtitle 3 (Unfair or Deceptive Trade Practices) Section 13-301 et seq. Any advertisement of consumer goods or services without intent to sell, lease or rent are prohibited under Section 13-301. Maryland courts enforce a civil cause of action or tort called Unfair Competition. In Maryland, Unfair Competition is a tort that a party can establish proving that a business or company damaged or jeopardized their business "by fraud, deceit, trickery or unfair methods.Section 18 of the ACL prohibits engaging in conduct that is misleading or deceptive or is likely to mislead or deceive.Unlike a fraudulent misrepresentation, which requires that the person making the representation know it is false or incorrect and intend to deceive or mislead, a negligent misrepresentation merely requires that one fail to exercise reasonable care competence to obtain or communicate information that is true. It is unlawful for any person, at the time of sale of a commodity, to do any of the following: (1) Charge an amount greater than the price, or to compute an amount greater than a true extension of a price per unit, that is then advertised, posted, marked, displayed, or quoted for that commodity. This looks ro be bait advertising in practice. tort. This tort may be asserted against a person who supplies false or incorrect information in the course of his business, profession, or employment, or in a transaction in which he has a monetary interest. This is because false advertising is considered both a tort and a crime in the eyes of the law. It's illegal to advertise a product when the company has no intention of selling that item, but instead plans to sell a consumer something else, usually at a higher price trapping. I have asked that a manager call me today to discuss the issue. read more

Storehouse Dispensary - False and misleading advertising, switch and bait advertising with confirmation - Cannabis Clinics Near Me - Baltimore, Maryland

Storehouse gives yuppy cannabis vibes lol. I'm not always super thrilled about the customer service I receive when entering which is why sometimes I'll drive to my old faithful dispensary 38 min away. I wish that I didn't have to travel so far considering this location is way closer but I'd be lying if I said I wasn't a sucker for a friendly informative experience. Sometimes employees try to rush the sale, may not always be well versed on various specs around a particular flower and management or someone who's more experienced tends to but in to conversations rudely to offer their two cents vs making it more of a educational moment. I was even yelled at for picking up an item in complete error as I did not know customers are unable to pick up items to read or inspect (my bad...yikes). While it's aesthetically pleasing, I think the staff could do better at being welcoming and friendly. I initially thought my experience was just an isolated one until I began speaking with other people that informed me they will avoid Storehouse and utilize it as a last resort. read more

terrible customer service medical doesn't even matter when you're not updated in system but how can you get priority service when they take 5 to 10 minutes to update information should already been updated on other ends and one stop I drive 30 to 40 minutes from Mount Catonsville a deal and I wait longer than being waited on and checked out read more

I've been going to this dispensary for years but I'm done. I really liked their point system but I'm switching stores because of their deceitful BOGO practices. Buyers beware. read more

This is an amazing location with an amazing staff everyone should come here it is cheap and friendly

I just wanted to give Chris a wonderful review for his patience, knowledge and great customer service.

Friendly, courteous, helpful. Convenient and safe parking. Little to no waiting time and good selection of products. read more

I think this is the most fun I've ever had at a dispensary! I love the location because it's kind of tucked away like a clubhouse lol. But free parking is available onsite. The gentlemen at the front desk were cool and they even had a sign up for a petition to legalize recreational use in MD. I was impressed with the deals offered and informed they usually don't offer deals due to their effort to keep prices down. I must say, their regular prices weren't bad at all. My bud tender was energetic and knowledgeable, she assisted me with my introduction to the world of concentrates. The other bud tender was awesome and suggested a Sativa dominant hybrid Rythm cartridge- Durban Poison X Cindy 99. And I must say, she didn't disappoint. I'll be putting this dispensary on my list of favorites! read more

The staff is absolutely unhelpful. I completed an order online and when I went to pick it up I was told there was an error and that the actual price was nearly $45 more than was quoted. The specials sign even backed up my pricing but I was told I was wrong. I question their ability to do basic math! I felt like they were trying to do something shady and pocket cash from me. It was a terrible experience. I do not recommend! If someone would like to reach out and give me a better explanation than just, ummmm!? That would be greatly appreciated. I want to believe that you can do better! read more

I have no basis for comparison (so far this is the only dispensary I have visited), but I have to say it was a great experience. Entering as a complete newbie, I had a ton of basic questions. Working with a pharmacist and an RN, we had formulated several options for supplemental cancer treatment. I was there almost 2 hours the first time I went. The first budtender I worked with was quickly over his head and brought over someone more experienced. I was impressed with his knowledge, his empathy, and his eagerness to help. The entire experience was professional and educational. read more

Nick the manager is fantastic. Always guard on duty, easy big parking lot, in and out in 5-10 min regardless how busy. Great products, great staff, great location, great prices for vapes. read more

It's hard to rate this business because their service is all over the map. Usually they are very nice and helpful, but just as often they are almost hostile. Today they were hostile - maybe because I was asking product questions that this guy couldn't answer, or maybe he was in a very bad mood, but I walked out with less than 10% of what I wanted to buy. I won't be returning anytime soon, at least as long as Kyle is there. read more

Long time smoker. Had an issue with The Storehouse. Got some product labeled "Trim" that I felt was misrepresented though they claim they gave appropriate disclaimers.I've never seen "Trim" advertised by any dispensary anywhere.Rechecked the website and saw no disclaimers anywhere.No descriptions anywhere. I have purchased second tier product before from shake to crumbs but the product was smokable. This was not. I called and and spoke with a manager and I felt that the manager was not at all fair to me in their reaction.The manager contended that "Trim" was a routine transaction and that I should have known better. As I stated, I never saw "Trim" advertised anywhere before in three years as a Medical Marijuana purchaser . I'm not saying that they acted with malice, but they did not fairly describe the product. After first contending that "Trim" is well known in the industry, the manager then made excuses for having no fair description of the product on the ordering website (Leafly) in question,stating that their control of Leafly is limited, but I contend that they take the sales generated by Leafly and if they know that their products are not accurately portrayed, they are responsible. I got a bad product and while they offered a small accommodation, it was not a fair response in my estimation. Additionally, again from the customer vantage point, the manager was extremely difficult to work with and to communicate with. I won't ever use them again and warn anyone to proceed at their own risk. read more

One of the best dispensary's I have ever visited. Cool interior. Amazing variety of products. Staff is extremely friendly and knowledgeable. Parking is no problem as long as you stay away during rush hour in the evening. read more